篇一 :20xx年羿华国际大酒店年终总结

20xx年羿华国际大酒店工作总结

一元复始,万象更新。过去的一年,我酒店在集团公司孙总、集团分管领导马少香副总果断的决策正确领导下,通过酒店全体员工的共同努力,与时俱进,积极适应市场需求,完成了客房6层至30层装修改造,创造更好的经营条件;进一步提高了酒店竞争力,同时酒店解放思想,在探索中前进,在开拓中进取,取得了显著成绩。

过去的一年是我酒店坚持品质建设、丰富经营内涵、提升经营水平的重要一年。一年来,我们紧紧围绕全年经营目标和任务,主要是“抓住了一个中心、实现了两个亮点,搞好了客房基本建设”。——抓住了一个中心:就是紧紧抓住营销这个中心,全体工作人员以营销为中心开展各项工作。富满地大酒店全体员工,人人都是营销员、宣传员,个个都是服务员。尤其是我们的营销部门、领班、主管以上的酒店管理人员,人人都有强烈的营销意识和服务意识,做到了稳住老客源,不断开拓新客源。

——实现了两个亮点:就是实现了酒店客房入住率和餐厅就餐率这两个效

益的亮点。

酒店的平均日出租率在71.10%,全年平均房价210元/间,全年总收入139216520.98元,其中客房收入108583390.5元,其他收入30633130.48元;月饼销售16100盒,回款1853150元,完成任务100%。酒店走上了制度化、规范化管理的轨道;市场营销和客户服务工作不断上水平,在获得较好的经济效益的同时,提升了酒店在南宁的知名度和美誉度。这些喜人成绩的取得,是酒店全体员工努力的结果,也与酒店总经理的严格管理是分不开的。管理制度明确,坚持天天开晨会,周周有例会,月月做总结,及时解决存在问题,表扬先进,明确下步工作重点,提高了服务质量,做到了个性化和人性化服务,从而增加了客人入住回头率。大力推进硬件设施改造

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篇二 :酒店年终总结员工发言

This year, the influence as a result of national economy macroclimate and continuity of activity of anti-corruption initiate cheap are thorough, dietary industry environment is quite austere, how to do well manage, dietary ministry falls in the right leader of the hotel, fulfil a hotel to manage in the round contract plan, with economy construction is a center, aggrandizement management, agree up and down, make dietary ministry is in catering trade is stagnant, and contract below the case with serious task, advance steadily, gained better economic benefits and social benefit, sum up main job as follows now: One, in finished state of each economic norms: _ of _ of _ of _ of _ of annual implementation business income yuan, the _ of _ of _ _ _ than last year yuan, _ of _ of _ of growth _ _ yuan, % of _ of increase rate _ , _ of _ of _ of _ of operating costs _ yuan, than last year the _ of _ of _ _ _ of the corresponding period yuan, increase _ of _ of _ _ _ yuan, % of _ of increment rate _ , integrated gross profit leads _ _ % , than the _ _ % last year, rise (or drop) _ _ % , operating expenses is _ of _ of _ _ _ yuan, than last year the _ of _ of _ _ _ of the corresponding period yuan, increase (or drop) _ of _ of _ _ _ yuan, increase (or drop) % of the _ that lead _ , annual finishs _ of _ of _ of task _ _ actually yuan, overfulfil _ of _ of _ _ _ yuan, (norm hands in year of task to be 3.8 million yuan) . 2, the main work that completes this year: (one) fulfil a hotel to manage contract plan, perfect drive distributes a system, arouse the enthusiasm of employee. This year, dietary ministry norm hands in the task of the hotel to be 3.8 million yuan, compare 3.2 million yuan of last year, rise 600 thousand yuan, ascendant rate is 19 % . Finish the job for better land, dietary department leader made internal management plan and benefit salary distribute program, what wait for a respect according to intensity of branch, post, technology, skill, labor is different, decompose economic norms to each branch doors, check and ratify the turnover of each branch door, manufacture rate of the forehead, cost specified amount, gross profit, business accounting of month by month, above quota deduct a percentage from a sum of money, energy-saving increase award, reflected the principle of the task and benefit salary link up with adequately, make they produce respective advantage, can try every means, do well manage, brought the active initiative of employee into play. This year _ of _ of _ of _ of income of month of average per capita yuan, than last year the _ of _ _ _ of the corresponding period yuan, increased _ _ _ yuan, increase rate is _ _ % . (2) catch very normative managing. Aggrandizement coordinates a relation, rise to recieve ability integratedly. 1. Perfect administration, the mass that by dietary ministry manager of door of leader, branch forms runs a group, annual produced effect adequately, the group divides the work already, cooperation, by go up and fall, layer upon layer implement administrative system, one class is responsible to one class, execute punish to managing benefit to have award, improved integral quality of the leader, make supervise the work relatively success. 2. Perfect the conference system of dietary ministry. The conference includes to sum up meeting, quarter to sum up battalion of meeting, every menstruation to analyse meeting, weekly regular meeting, daily self-criticism end of the year the meeting after the class before meeting, class, financial supervisory customs officer is meeting, wholesome safe examination meeting, as a result of the system perfect, conference quality rose, ranking instruction gets be fulfillinged in time executive. 3. Build manufacture appraise Qing Dynasty supplies supervisory system. Fall for utmost bottom appraise clear breed, it is good to coordinate each branch door to do manufacture supply the job, everyday examination of early, midday, late city manufactures

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篇三 :酒店年终总结-安全、经营、服务

酒店年终总结:安全、经营、服务

Xxxx year be about to spend, we greet XX confidently year. A year of in the past, it is stimulative hotel “ safe, manage, service “ a year of 3 big themes, also be to raise hotel annual battalion to close one year when reach gain index to be finished relatively ideally. At demit old during seeing the New Year in, be necessary to review the work that summarizes the past one year, achievement, experience and inadequacy, with benefit at fostering strengths and circumvent weaknesses, strenuous enterprising, in beautiful performance is achieved newly again hard in a year. One, science is decision-making, make concerted effort, hotel year achieve at 4 o’clock the requirement of team of general manager of outstanding achievement hotel according to the center, the beginning of the year made annual job plan, put forward the overall job train of thought that coachs each job is begun, it is to come true hard “ 3 achieve a goal “ , 2 it is save up of be of one mind “ tripartite advantage “ wait. Overall train of thought is deciding science is decision-making, guidance wears what annual works each to begin. Together with “ 3 mark an organic whole “ attestation evaluation works promote, and the fact of each show activity is held, especially second half of the year 16 4 in plenary meeting is driving the drive of east wind, team of hotel general manager guides departmental door manager and director, foreman, unitive faculty, agree up and down, make concerted effort, in achieve close, achieve profit, achieve the contribution with achieved steady side to make actor, certain, obtained very considerable outstanding achievement. 1, manage achieve close. The hotel is passed adjust a salesperson, widen sale channel, roll out a room to raise the relevant management measure such as link up with of performance of award, meal, increased to do business income. The hotel annual battalion that finish closes it is 10 thousand yuan, than last year above quota 10 thousand yuan, exceed for % ; Among them guest room income is 10 thousand yuan, scriptorium income is 10 thousand yuan, restaurant income 10 thousand yuan, other income in all 10 thousand yuan. Annual guest room is average rental rate is % , year all house price yuan / night. Hotel guest room is rental rate and average room price, all the average of 4 astral class public houses of prep above whole town. 2, management achieves profit. The hotel pays government through firm, dig latent capacity greatly, reduce expenditure cuts down expense, reasonable wait with labour, use up in cost of labour cost, energy, stock, purchase the respect such as library canal, advocate managing, from tight control. Hotel annual is 10 thousand yuan via battalion profit, management profit margin is % , than increasing respectively last year 10 thousand yuan are mixed % . Among them, labour cost is 10 thousand yuan, energy cost is 10 thousand yuan, stock is used up it is 10 thousand yuan, the % that holds hotel gross earnings respectively, % , % . Booked index to be reduced respectively than the beginning of the year % , % , % . 3, the service achieves actor. The hotel manages through introducing a brand, aggrandizement “ employee entertains a guest basic code of conduct “ about “ appearance, smile, greeting “ those who wait for 20 words content groom, the spot superintend and director that strengthens administrator guides and quality is checked, perfect stage by stage entertain a guest downstage the window figure of branch and post, raise the excellent service level of employee ceaselessly. Consequently, will organize the appraise through comparison making component of investigate publicly and privately of pair of astral class restaurant every year by city tourism bureau May this year, my inn buckles 2 minutes only, obtain excellent service to assign a value higher, the be among the best of candidates in astral class restaurant is the same as in our region. In addition, serve in the reception of large activity in, branch or the post such as my inn sale, antechamber, guest room, property, dining-room, received respectively come from mobile

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篇四 :20xx龙津国际大酒店年终总结

20xx年龙津国际大酒店工作总结

尊敬的各位领导、各位同事们:大家下午好!

岁月如梭,光阴似箭,转眼间入职龙津国际大酒店工作已半年多了,回顾过去,在我们谢董事长的关心支持下,在程总经理的正确指导下,通过全体员工的共同努力,本着“与时俱进,勇于创新,顽强拼搏,奋发向上”的精神,“以提高服务质量为主题”的宗旨,锐意改革,勇于创新,在人员不齐的情况下,互相帮忙、齐心协力,在经营管理、销售收入、优质服务等方面均取得了一定的成绩,迈上了新的台阶。

我做为酒店副总经理,分管总台、客房、营销、协调餐饮等工作,由于新开业酒店的全新设施,销售收入和净利润指标同比雷同县城属于业绩良好的水平,但是全年的质量管理上不去,需要硬件和软件的完善去弥补,这是本年度工作失策的一方面。为了总结经验,克服不足,更好地促进今后的工作,现将本年度工作开展情况作总结汇报,并就20xx年的工作打算作简要概述:

一、 加强教育培训,强化员工队伍素质

经过一年的运作,酒店已基本步入了成熟的发展道路。为了更好地努力打造服务品牌,进一步树立“一切以宾客为中心”的服务理念。

1、采取对员工集中培训、专项培训、个别指导培训等方式,促进了员工酒店意识得到进一步的提高,服务理念进一步深化,有声微笑已成为员工的自觉行动。整个酒店形成了“一切工作都是为了让客人满

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篇五 :酒店年终总结

20xx年,在酒店领导的正确指导下,面对xx星级酒店相继崛起的竞争形势,行政部紧紧围绕管理、学习、服务、招聘、沟通等工作重点,注重发挥行政部承上启下、联系左右、协调各方面的中心枢纽作用,积极努力的完成各项工作任务,现将这一年的工作情况汇报如下:

一、加强基础管理,创造良好工作环境

为领导和员工创造一个良好的工作环境是行政部重要工作内容之一。一年来,行政部结合工作实际,认真履行工作职责,加强与其他部门的协调与沟通,为公司各项工作的开展创造了良好条件。同时,行政部不定期的深入到员工之中,加强与员工的沟通,积极了解员工的思想动态。

比如在前厅工作的PA阿姨们,虽然人数不多,但其几年下来,相互之间存在着一些误会与积怨,导致两位从开荒一直工作到现在的PA唐阿姨和史阿姨,在工作中因为一些小事而时常产生摩擦,行政部在走访中对分别和两位阿姨进行了沟通,使原本已提交辞职书的唐阿姨留了下来,为酒店挽留了一位优秀的老员工。客房部服务员张以凤是一位工作认真、不怕苦不怕累的好员工,每一次客房的绩效工资她都是排名前几位。有一次在和她聊天时,发现她的气色大不如刚开始来上班的时候,便对她的近况做了一些询问,才知道她在最近一段时间做了手术,她个人怕影响到部门工作,一直没有向部门领导反映其身体状况,仍然坚持在一线部门。行政部考虑到她的实际情况,积极与其部门总监沟通,给予了一定时间的休息和合理的工作安排。

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篇六 :酒店年终总结暨表彰大会主持稿

今天我们隆重集会,召开XXXX大酒店二O一O年度工作总结暨表彰大会。参加今天大会的主要领导有XXX先生,XXX先生,让我们用掌声,向出席今天大会的X位领导表示热烈的欢迎! 过去的一年,我们在公司领导的正确领导下,在社会各界朋友的关心、帮助和支持下,经过全体员工的团结奋战,共同努力,圆满完成了各项工作任务,为酒店事业的平稳健康发展做出了贡献。

20xx年,我们XXXX大酒店有幸接待了XX县第三届仙城文化艺术节的各级领导及知名的演职人员,且接待工作完成得很圆满,同时我们又顺利接待了XX县各机关单位组织召开的各种会议和各种接待,得到了县委、县人民政府的高度评价。这些成绩的取得,来之不易,令人珍惜,令人鼓舞,令人振奋。她凝聚了全体员工的智慧和汗水,她说明了XXXX大酒店事业发展后劲十足;她应该归功于公司及酒店领导的不辞辛劳、统领全局的正确领导,归功于广大员工的勤劳付出。

下面,让我们以热烈的掌声,欢迎X总作XXXX大酒店20xx年总结及20xx年工作安排的报告。

※(X总作酒店20xx年总结及20xx年工作安排的报告)

谢谢X总

刚才,X总高度概括和全面总结了20xx年酒店工作,科学适度地评价过去的一年是稳步发展的一年,对各营业部门和职能管理部门勤勤恳恳、兢兢业业的工作态度和心系酒店、无私奉献的敬业精神给予了充分肯定,准确地指出了工作中存在的问题,我们要以此为动力,继续提倡执着敬业、真抓实干、团结协作、同心同德的精神,用实际行动为酒店进步添砖加瓦。

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篇七 :酒店年终总结员工发言

今年,由于国家经济大气候的影响和反腐倡廉活动的继续深入,饮食行业环境相当严峻,如何搞好经营,饮食部在酒店的正确领导下,全面落实酒店经营承包方案,以经济建设为中心,强化管理,上下一致,使饮食部在饮食业不景气,且承包任务重的情况下,稳步前进,取得了较好的经济效益和社会效益,现将主要工作总结如下:

一、各项经济指标完成情况

全年实现营业收入_____元,比去年的_____元,增长_____元,增长率__%,营业成本_____元,比去年同期的_____元,增加_____元,增加率__%,综合毛利率__%,比去年的__%,上升(或下降)__%,营业费用为_____元,比去年同期的_____元,增加(或下降)_____元,增加(或下降)率__%,全年实际完成任务_____元,超额完成_____元,(定额上交年任务为380万元)。

二、今年完成的主要工作

(一)落实酒店经营承包方案,完善激励分配制度,调动员工的积极性。

今年,饮食部定额上交酒店的任务为380万元,比去年的320万元,上升60万元,上升率为19%。为了较好地完成任务,饮食部领导制定了内部经营方案和效益工资分配方案,按照部门、岗位、技术、技能、劳动强度等方面的不同,把经济指标分解到各个分部门,核定了各分部门的营业额、出品额、费用额、毛利率,逐月核算,超额提成,节能加奖,充分体现了任务与效益工资挂钩的原则,使他们发挥各自的优势,能想方设法,搞好经营,调动了员工的积极主动性。今年人均月收入____元,比去年同期的____元,增加了___元,增长率为__%。

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篇八 :酒店年终总结大会议程

XX酒店、文化综合市场

xx年度工作总结会暨先进表彰大会议程

一. 会议主题

为了总结阶段性工作,并在评先推优的基础上建立员工激励机制,更好地制定酒店下一步工作计划,特召开此次会议。会议重点是对各部门工作进行全面剖析、总结,吸收经验,找出不足,展开全年员工工作主动性、积极性。

二. 会议的时间、地点。

拟定于20xx年x月x日下午15点30在文化市场六楼会议室召开,员工于15点20分到场。

三. 参加会议人员。

华星酒店总经理、副总经理,酒店及餐厅全体员工,文化市场全体员工。

四. 会议议程。

会议由酒店副总经理XX主持。

1、 副总经理XX宣读《关于表彰20xx年度优秀员工及

班组的决定》。

2、 为20xx年度优秀员工及先进班组颁奖。

3、 优秀员工代表讲话。

4、 各部门负责人就20xx年度工作总结进行专题发言,

具体顺序如下:

① 文化市场办公室

② 文化市场水电部

③ 文化市场保安部

④ 文化市场保洁部

⑤ 文化市场电梯部

⑥ 前厅部(XX)

⑦ 销售部(XX)

⑧ 客房部(XX)

⑨ 工程部(XX)

⑩ 保安部(XXX)

? 餐厅部(XX)

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