唐县供电：投诉信访管理工作亮点多措施硬
为维护用电客户的合法权益，确保企业平稳健康发展，进一步强化优质服务是全员、全过程、全方位的观念。国网唐县供电公司在实践中创新举措，强化优质服务活动，力促投诉信访工作再上新台阶，为实现优质服务指标提升奠定了坚实基础的同时也使优质服务工作再现新靓点。
亮点一：公司领导班子利用安全日深入基层站所、班组宣讲安全生产、优质服务有关政策，宣贯大安全、大服务理念，唤起了全体干部员工安全供电、优质服务从我做起的意识。
亮点二：为孤寡老人、儿女常年不在身边的老人以及因身体情况特殊行动不变的客户现场讲解安全用电常识，他们家中用电线路及电器进行检查，及时排除安全用电隐患，让客户用上“安心电”并根据其需求提供上门收费等特殊服务。
亮点三：入户发放供电服务连心卡、用电及故障报修等相关事项指南，明确告知片区责任人及故障抢修人联系电话、业务咨询电话、欠费通知方式、电费交纳方式、电费交费期限以及相关用电政策，充分与客户见面沟通，收集解客户意见与建议，为客户提供更方便快捷的服务。
亮点四：通过电话回访、上门走访等方式，就服务过程中发生的收费项目、收费标准、服务质量、服务时限、客户满意度等进行询访，对客户反映的意见和建议，制定具体整改措施，责成相关单位限期整改，对整改情况实行跟踪检查，形成优质服务闭环管理常态运行机制。
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日语信函例文（问候信、慰问信、邀请信、通知信、请托信、询问信、感谢信）打字超累！什么时候日语打字的速度可以和汉语的一样呢？参考《标准日语语法》第二版20##-08-13 09:29 |(分类:默认分类)
1、 问候信
新年のごあいさつ
あけましておめでとうございます。
元旦早々にご丁寧な新年のごあいさつ状をいただき、誠にありがとうございました。旧年中は、いろいろお世話さまになり心から感謝いたしております。本年もあいかわらずよろしくご協力のほどにお願い申し上げます。
まずは、新年のごあいさつまで。
敬具
2、 慰问信
暑中お見舞い
暑中お見舞い申し上げます。
平素は格別のお引立を賜り厚くお礼申し上げます。
格別の暑さがつづく今日この頃、ご一同様にはお障りもなくお過ごしでございましょうか。私どもも幸い変わりなく暮らしておりますので、なにとぞご安心して下さい。暑さはまだまだこれから、くれぐれもお身体をご大切にとお祈り申し上げます。
まずは暑中お見舞いまで。
敬具
3、 邀请信
ショールーム開設のご案内
拝啓 御社ますますご発展のことと心からお慶び申し上げます。
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投诉信
尊敬的后勤综合办公室主任：
您好！
我是**大学本部公寓14幢楼的一名大四学生，冒昧来信打扰。“******”这句话自我进入**大学便熟知，我深信当学生遇到不公正的待遇，权利受到损害时，第一个能找的就是后勤。后勤一定是我们学生信得过，能做实事的部门。
我要投诉本部公寓14号楼。。。宿管阿姨：态度不好，滥用职权，区别对待。我将例举几件亲历亲闻的事，同时我将保证以下内容绝非杜撰或夸大之词。望能得到学校相关部门的核查落实，切实维护学生权益。
20xx年1月10日（周六）晚上，我在楼下用洗衣机洗衣服，眼看要到门禁时间，洗衣机却还咕噜咕噜地转着，显示还有2分钟，我心急火燎，强行把衣服取出，赶紧塞进桶里，奔回大楼，发现宿舍大门已经关闭了。我看了看时间23：01，心想，宿舍阿姨应该还没睡下，赶紧用手指叩门，呼唤阿姨。过了一会儿，我看见阿姨从她的房间一头走向另一头，看了我这边一眼，可是却没有理我。顿时，我有点不知所措。才反应过来，今天值班的是短头发的阿姨，怪不得会是如此反应，我开始用手掌使劲敲门，却始终没有得到回应。我甚至觉得我今天要露宿户外了，因为我的手机手电筒开着，很亮，而且在不停地敲门和叫阿姨，大厅又空旷又安静，阿姨肯定能听到，是真的不想理我罢了。幸亏，这时候，有一个同学从里边开了门，我想她应该是来帮她晚归的朋友留门的，看阿姨千呼万唤不出来，便帮我开了门。对于这位同学，我实在是万分感激。回到寝室后，看着自己因为拍玻璃门而火辣辣的手掌，想起阿姨一眼扫过置之不理的冷漠，我愈发难过、气愤。宿管阿姨为何可以如此肆意地对待学生呢？尽管过了门禁时间，是我有错在先，如果阿姨批评我，我当虚心受教。然而，与我们抬头不见低头见的阿姨，却对晚到了一分钟，站在门外不停呼唤她的我，视若无睹。我待她如长辈，岂料她对我却没有丝毫的恻隐之心。我从犯错后的局促，转为了愤怒。因此写下了这封投诉信。然而摧毁我对阿姨的尊重，以至于投诉她的并非只有这一件事。曾经我和我身边的朋友都有过类似的经历，对她颇有意见，却无处申诉。
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Directions:
You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You dont need to write the address. Dont sign your own name at the end of the letter, use Donna instead.
Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with
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Executive Changes ltd.
430 Kidderminster Road
London NW1 8PL
22November 2009
MrG T Duval
Semana Plastics ltd
Frinton Chase
Felixstowe IP11 8TQ
Dear MrDuval
Thank you for your letter of 20November and for taking time to express your concern over the seminar last week. We agree that the situation was unfortunate.
Although some of your delegates were not able to attend the seminar, it was very successful. People who were present told me that they are very satisfied with the seminar. The date of last seminar was fixed two months before it was held.We havenever been informed about any changes of delegates’ number and hence
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题目：
You have recently made a purchase from the local department store. However, when you arrived home, you found a fault with it. Write a letter to the manager, say what the product is, explain the problem and say what you’d like to be done about it.（投诉信）
范文：
Dear Sir or Madam,
I’m writing to complain about the recent purchase of a woolen sweater from your department store on Philip Street, on August 25, 2007.
亲爱的先生、女士：
我写此信是要就我 20xx年8月25日从你们在菲利普大街上的商店里购买的一件羊毛衫进行投诉的。
I recently washed the sweater in cool water, as per the instructions on the label. However, when I removed it from the machine, the garment was stretched out of shape and no longer fits. 我最近按照标签上的说明用冷水洗了这件羊毛衫，然而，当我将它从洗衣机里取出时，这件衣服却变形了，再也不合身了。
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高中英语满分书信作文模板——投诉信
Dear Sir or Madam,
①I write this letter to apply for the position that you have advertised in ______（报纸名称）of ______（广告发布时间）.
②Not only do I have the qualifications for this job, but I also have the right personality for a ______（工作名称）.
③In the one hand, ______（第一个原因）. ④On the other hand, ______（另一个原因）.
⑤Should you grant me a personal interview, I would be most grateful. ⑥If you need to know more about me, please feel free to contact me at any time at ______（电话号码）.
⑦Thank you for considering my application, and I am looking forward to meeting you.
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高中英语满分书信作文模板——投诉信
Dear Sir or Madam,
①I write this letter to apply for the position that you have advertised in ______（报纸名称）of ______（广告发布时间）.
②Not only do I have the qualifications for this job, but I also have the right personality for a ______（工作名称）.
③In the one hand, ______（第一个原因）. ④On the other hand, ______（另一个原因）.
⑤Should you grant me a personal interview, I would be most grateful. ⑥If you need to know more about me, please feel free to contact me at any time at ______（电话号码）.
⑦Thank you for considering my application, and I am looking forward to meeting you.
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