经典：商务英语10种抱怨信函写作篇

Complaints & Claims （抱怨和索赔信函）抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。

　　书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚　、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。

　　1） For Delay in Shipment (由于发货延迟而抱怨)

　　Dear Sirs ,

　　The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.

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英文投诉信模板

Dear __①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about________.

③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）.

⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply.

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A5 student dormitory

Huaihai Institute of Technology

Tel: 9090980

407588998@qq.com

April 7

Student canteen

Huaihai Institute of Technology

Dear Sir,

I am writing to tell you something about our student canteen.

Comparing with the other schools, our canteen is always expensive, and the canteen supplies us with few kinds of food. This gives us little choices.

Schools teach good nutrition as part of the curriculum, and then the canteen contractor sell junk food in the school canteen because they need to make a profit.

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在线英语培训领导者

外贸英语抱怨邮件怎么写？如何写好英文抱怨信？

国际贸易中，双方在货物交易时经常会出现于预期不符的情况。这时候，收货方就会与出货方沟通，在沟通中负面情绪的处理是最难以把握的。我们沟通的目的是为了妥善地解决问题而不是吵架，因此如何在沟通中清楚地阐述货物存在的问题，同时避免使用过激的语言表达自己的不满，是每一位职场人都要学会的沟通技巧。

那么外贸英语抱怨邮件怎么写？如何写好英文抱怨信呢？安格英语老师找了一则文本范例，从描述事件、指出缺陷、服务流程及解决提案四个方面清楚地描述了货物的问题，语句中采用了客观的描述方式，是一封比较专业规整的抱怨信：

Dear Mr. Stuart:

Our Purchase Order No.233

On 15 November we sent you our Purchase Order No.233 for one fax machine Model 789, which you delivered to us on 20 November. I’m afraid I have to complain about the performance of the machine and the attitude of your staff when I reported a defect in the machine.

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Dear Mr. President,

I’m very lucky to attend this world-famous university, but I’m afraid I’m not content with the canteen service on campus.

Firstly, the quality of the dishes should be improved. Undoubtedly, there are a lot of delicious dishes, but all the year round, they remain the same. More and more students are complaining about eating the same food each day. So I think the most urgent problem is to add variety.

Secondly, the price is a bit too high. Many of us hope that the canteen can provide us with not only delicious but also inexpensive food.

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59 Cangwu Road, Lianyungang City

Jiangsu Province, China

April 14, 2013

58 Cangwu Road, Lianyungang City

Jiangsu Province, China

Dear Sir,

I am one of the customers of your shop. I am writing to you to complain about the commodity I purchased in your online store two days ago.

On April 12, I bought a white dress in your store but you sent me a pink one. What’s worse, the dress is too big to wear. I thought I bought a small size rather than a middle one.

Overall, I am very disappointed with this purchase. I would be grateful if you would replace this dress with the one I need. If not, I would hope to ask for a refund.

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产品的抱怨信应包括一下内容：

● 产品的型号（model number）及详尽说明。

● 出售此产品商店的名称和地址。

● 购货日期。

● 付费#5@p（Paid Invoice）或收据。

● 简要说明存在的问题。

● 说明是否是第一次写信提及出现的问题。如果不是，给出你以前写信的时间以及对方最近回复的日期以及回函人的姓名。

● 明确表明你的愿望。

写抱怨信应遵循以下原则：

● 清楚、得体但语气又鉴定地说明激发你写信的原委。

● 表明期待对方做什么，是要求他们退还商品，改进服务，重新发货，做某种调查，还是其他。

● 避免在心中显露你的愤慨（除非你心中提到的问题多次发生，而且前几封信没有任何效果）。

● 如果你期望对方合理解决问题，劝说的语气比威胁的语气更利于达到目的。

答复函应包含以下几个方面的内容：

● 对所投诉的问题作简单道歉。

● 对给顾客招致的不变、麻烦、损失等表示遗憾。

● 提出解决问题的办法。

● 向顾客保证今后尽量避免犯同样的错误，并希望双方继续合作。

常用套语

一． 抱怨

1. The quality of this consignment is far from being satisfactory.

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商务英语的10种抱怨信函写作

Complaints & Claims （抱怨和索赔信函）

抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。 　　

书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。 　　

1） For Delay in Shipment (由于发货延迟而抱怨) 　　

Dear Sirs , 　　

The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be oblige d to cancel the order and obtain the goods elsewhere. 　　

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