9.8发言稿

8月份工作总结/9月份工作计划

尊敬的各位领导、各位同事：

大家下午好！

下面由我代表长富园林酒店综合部，对上月的工作做总结，对9月份的今天工作做计划。

一、销售业绩：

在8月份，综合部销售业绩总额为： 183986 ，相比7月份，上涨 9018 。 其中，客房营业额为： 114300 ，相比7月份上涨 13116 。茶楼营业额为： 69686 相比7月份下降4098 。

二、业务技能

通过陈露主管、李丰豆、李梅两位领班的培训和监督，所有一线员工的业务技能都有很大提高。

1.以前茶楼有客人来，服务员会问：“你是参加婚宴的客人吗？”

现在，有客人来到茶楼，服务接待人员会问：“您好，请问，您有预定吗？”

两种不同的语言，体现了两种不同的素质，后者更加有礼貌，更避免了很多的歧义和误解以及不必要的麻烦。

2.服务员的推销意识明显上升，推销成果非常明显。

从上月开始，我们对员工进行了提成激励，分班分组。

在7月份，我们茶楼的20元/杯及以上价格的茶水总共的销售是50多杯，8月份的销售总成绩是118杯，比前一个月翻了一番。虽然，茶楼的大部分顾客都是宴席宾客，还是充分说明一点，我们的培训是有成绩的，我们的员工推销意识在提高，团队合作的精神在深入。

三、物品使用、能源节约

1.低值易耗品，综合部7月份的使用总价值为： 6167.75 ，8月份的易耗品总价值为：5836.3， 相比7月份下降了331.45，而8月份的总营业额却反而提高了9018 ，说明一点：我们平常的工作没有白做。

2.能源方面，我们制定了相应的《综合部能源使用管理制度》，空调的设置温度等细节都做出了统一的标准和控制方案，有专人负责，落实到人头。

3.不管是客房部、保安部、还是茶楼，以前的每个月物品盘点，总是要差，物品总是遗失。从上月开始，我们学习了物品的“六常法”管理，对物品进行了科学的分类、整理，不再是以前的乱堆乱放，上月，我们的物品没有遗失，同时，很大程度上也提高了工作效率。

四、人事调整、工资调整

1.由于8月份工资尚未发放，我们用6、7月份两个月做统计比较：

7月份综合部工资40419.占总营业额的20%；

6月份综合部工资37620.占总营业额的23%；

我们的员工工资在增加，所占比例在下降，我们的人事结构更加科学、合理。

五、缺点

保安部人员不稳定，业务能力参差不齐，我们还需要进一步强化培训。

客房入住率近期有下降趋势，我们会找出根本原因所在，尽快解决问题。

9月份基本工作计划

在本月，由于综合部新增加机麻大厅，营业面积会更宽。综合各方面实际情况，我们将从以下几个方面开展工作。

1、纲要：

9.09-----9.15，主抓劳动纪律和行为规范。

9.16-----9.22，专业技能和工作效率。

9.23-----9.30，主抓安全防范和节能降耗。

2、清洁卫生天天抓，时时抓。

3、具体标准，责任人，综合部已经有具体的书面参照条文，并且已经公示

以上3个计划周期，在每一个周期的第一天，由部门经理在会议上会对部门员工宣读，综合部各部门严格实施，主管、领班监督检查，部门经理复查。

4、承诺：

a.如果没有完成计划，或者没有达到计划效果，由部门经理开始，逐级惩罚，惩罚方式为罚款，罚款幅度为20--200.

b.如果按时、按标准完成计划，达到计划效果，由部门经理开始，逐级奖励，奖励方式为现金，奖励幅度为20--200.

5、综合部9月份目标任务：18万

我，作为综合部经理，我将以身作则，努力工作，用心做人、用心做事。带领我们的优秀团队，创造更好的业绩，共同打造长富园林酒店更加辉煌的明天。

综合部. 朱家成

2011.09.08

文件由魅视网（）上传、分享

 

第二篇：一篇酒店部门员工大会的讲话原稿

一篇酒店部门员工大会的讲话原稿

2002, ground of 17 staff meeting nods January: Compere of 7 buildings assembly room: *** director joins staff: Chamberlain ministry faculty time: On January 17, 2002 18: 30 minutes of detailed content: 1, everybody is painstaking, above all everybody checks thanks a lot my support, to the accredit of the company, to the accredit of chamberlain ministry, accompany me to overcome heavy difficulty, go to today together. 2, try line of business (the hotel begins to do business) to now firm full a month 2 days 0, I sum up the time of a month an a lot of problems, still a lot of difficulty need our calm to face go solving one by one. So far, about chamberlain ministry complain had not stopped all the time, have everyday, especially nearly two days, amount to 3 everyday, this makes my heart feels very heavy. 3, here I also am not to criticize everybody, induce of all kinds problem however rise, let everybody be analysed together, rise somewhat through summary, the hope appears no longer similar mistake. (the time that one day used when still remembering grooming goes analysing case) . (1) water of wine of buy in and sell at a profit: Gao Yuhua will be entered December 20 call a clerk to take ginseng tea, collection guest cash, cause complain (bring up again; Chamberlain ministry can not have cash and guest communication, if affirm downstage,by gold the insufficient, amount that can receive to set with the company only is handed in receive silver downstage) . (2) new year’s day, 1415 midnight are sufferred annoy, saying is “ make the rounds of the wards “ guest name: Liao Wei is smooth. This showed a few issues: A does not understand room condition B response is too slow, do not understand with right language (become a public house most abstain from say make the rounds of the wards, should say to feel embarrassed I beat wrong door) C won’t apologize to scrip of guest a place of strategic importance. (3) water of newspaper much wine causes downstage doubt, guest to complain. A make the rounds of the wards is not attentive, do not understand B of room wine water to check wrong room, entering another is not the room C state of mind that retreat frame-up, want to already had according to be. (4) wasteful water and electricity, do not understand managing, let ranking criticism. Line of A white daylight is enough, good lamp B did not close to not be familiar with passageway lamplight to control a regulation when making a room. C does not know switch place, uncontrollable. (5) do a room to do not have maintenance of the project that check a newspaper. 15 1415 guests complain January: Berth lamp bad, air conditioning controls bad, TV bad (serious maintenance room) A does not know B of electric equipment function not to know use TV to shake accuse, the bed accuses board, the of all kinds establishment such as steamer, fan uses a method. C is not familiar with switch position D not to discover the problem reports E to do not have make the rounds of the wards “ look, model, hear, listen “ program. (6) shortsighted, response is too slow. Same a work is cannot, examination 3, do not do 5 times, do not complete, the problem that discovers to boss does not understand to be solved immediately, always defer, bring about superior to examine downfallen fact again. (7) the fault uses labor tool, cleaner. If use chicken feather sweep off to sweep water; With disinfection water is blanched; Go wiping face of stainless steel, lens to wait with wet cloth; Cleaner, chemical agent does not stick label, put chaos to use in disorder etc. (8) 6S concept, top-ranking environment consciousness is not strong. See where is dirty do not go managing, also do not do pay no attention to, the guest turns the room does not dog complete, make the rounds of the wards of old hall assistant manager did not dog, the guest looks around not to dog, the leader did not dog with the room, any mobile family property, big article, did not go clean, fair defend rubbish somebody to pass, nobody manages. (9) safety has flaw. The window closes to was not locked up only; The

trial was not postponed instead when the door shuts; Live guest room did not close not to remind a visitor courteously; Employee passageway has butt; Door of ladder of north and south does not have conveniently to close; The ground when pulling the land did not work, bring about guest trip; The small pushpin on floor carpet stabs the sole of guest and employee likely at any time. (10) hotel function establishment is not clear. Like 11F -- the function of 14F distributings, what room has red wine of clothes tree of pound of safe, weight, vertical, France, icy water water of defective, wine how many, the article of room of presidential room, luxurious room, standard, special Xiaofang, plant layout has why to differ; The business hours of each branches, limits, business phone, controller, the price. (11) understanding guest meaning, understand boss devree. Call a clerk to send a big towel to the room in the evening one day, the result that delivers is a bath mats, and not close dirtily, another thing is to send a smoke handleless cup to 1106, the result sends to 1116. Reason: The message that A does not understand to guest meaning B does not understand article action C to do not have a record to transmit and repeat to the other side. Cause probably: A guest be agitated, be disturbed what B should send to did not send for many times, be annoyed what C of kick one’s heels ought not to send again when D returns a house lose company article probably, be taken away to the guest and do not check. (12) January 14 night 12: 45 Li Zong calls to 14F, floor listens phone save one’s breath, do not sign up for place, full name, this is behavior of a kind of exceeding clodhopping. How does A use a phone to not be clear that B does not have ceremony, courteous consciousness. (13) PA ministry sucks guest ladder in B building, bring about guest sweat from every pore sweat from every pore, complain. A, PA member do not know comity, b is sucked not to know use courtesy language again after should letting a guest go up first, should say “ gentleman (young lady) , feel embarrassed, let your be frighted, we are preparing to clear elevator, give you brought inconvenience, ask great excuse to exit C face not to have expression next, conversation is curt. (14) January water of wine of 16 1416 newspapers that return a house, the guest does not admit, january retreats a room 17 numbers to wash pocket to disappear, the guest does not admit, have the following reason: B of bilk of A, guest, clerk does not have make the rounds of the wards of foreman of C of filling wine water not serious D has sex not clear, do not have make the rounds of the wards. If appear,these problems of B, C, D should belong to serious neglect one’s duty. 4, working idea: The job is a kind of fun, can get regular pay already, can dismiss again, let the life become contented, what is there against it. Face mixed client and colleague, you should be waited for sincerely, handle all sorts of different issues, already forge refine your should world capacity, enhanced your courage and insight again, (courage, experience) when you have deep love for this kind of job, made your successful career then. If you were known,make other happy, knew work make a client satisfactory, make colleague satisfaction, boss satisfactory, so the successful end that leaves you already no longer distant, your real joy comes from unexpectedly at consecratory ego, make other happy. 5, epidemic prevention branch asks (see Fu Ye) regulation: 1, before floor middle shift comes off work at 12 o’clock, close passageway air conditioning, elevator smallpox lamp and passageway lamp take an in part. All night class in the morning 8: 00 open a passageway to give wind air conditioning again. 2, when having a meal, working car, dust arrester, tool must push a workshop or room. The conference ends time: On January 17, 2002 20: 30 minutes of authors: Infinite 2005-12-30 11:43:00)