酒店文职人员英文个人简历模板
HOTEL CLERK
Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING. OBJECTIVE:
To contribute developed customer relations and administrative skills to a challenging in a hotel.
SUMMARY OF QUALIFICATIONS:
Developed interpersonal skills,having dealt with a diversity of clients,professionals and staff members.
Detail-and goal-oriented.
Function well in high-stress atmosphere.
Knowledgeable on both EECO and APTEC computers systems. CAREER HISTORY
1992-Present THE OLIVER HOTEL,Whitewater,KS
Hotel Clerk
Resolved guests' needs.Controlled reservation input utilizing EECO computer system.Handled incoming calls.Maintained daily reports involving return guests,corporate accounts,and suite
rentals.Inspected rooms.
1988-1991 WALDEN HOTEL,Walton,KS
Hotel Clerk
Trained personnel.Handled telephone,international fax and telex bookings.Maintained daily and monthly reports tracking demands and guaranteed no-show billing.Utilized APTEC computer for inputting group booking and lists.
1986-1987 WALDEN HOTEL,Walton,KS
Sales Associate
Assisted customers.Maintained stock.Opened/closed shop.Tracked best selling novels,and made recommendations to customers. 1983-1985 BETHEL COLLEGE,North Newton,KS
Secretary
Responsible for general clerical duties.Resolved
inquiries.Assisted in locating guest speakers.
EDUCATION
BETHANY COLLEGE,Lindsborg,KS
Bachelor of Science;Sociology,1983
PREFERENCES
Furnished upon request.
Candidate's customer relations and administrative
skills,essential in the hotel/hospitality field,are emphasized throughout the resume.
Education is de-emphasized because candidate's work history is strong.
2005/08—Present XXX
Industry: FMCG( Food, Beverage, Cosmetics)
Human Resources Dpt. Senior HR Officer
Responsibilities & Achievements:
1. Remuneration Management:
1) Do job evaluation and job matching with functional heads to
benchmark with Mercer Universal Position Class.
2) Review grading system to achieve balance internally and
externally.
3) Attend annual Total Remuneration Survey (Mercer TRS).
4) Track Market Comparison Report to propose annual salary
review increase budget.
5) Process annual salary review: allocate increase budget by
performance rating matrix propose competitive pay range balance internal pay structure per grading system, individual performance.
6) Propose starting salary for new hires.
7) Calculate new year manpower cost budget
2. Take charge of monthly payroll with HRIS system, including
monthly salary payout, tax reporting, salary data maintenance, etc.
3. Administrator annual sales incentive plan and supporting
department variable bonus, including communications with local employee on bonus scheme, consolidation of individual/regional sales achievement, KPI calibration, service quality survey, bonus letter issue, supporting managers to do bi-annual performance appraisal communications
4. Administer employee benefits (Insurance, relocation allowance,
meal/transportation allowance) effectively and have tracking record updated.
5. Work closely with FESCO/CIIC as to C&B and hiring activities
as per government policy.
6. Recheck employee personnel information database in the HRP
System.
7. Prepare monthly movement reports or other social reports as
per AP/France request
8. Recruitment—-North/Southwest/Northwest Region.
9. HR policies and procedures Play an important informational role
in explaining and enforcing new and updated HR policies to new
2004/09—2005/08
hires. Conduct new employee orientation to communicate on current HR policies and procedures, employee handbook, IT policies. 10. Be the member of organizing committee for annual dinner and Kick-Start Meeting. Report Directly to: Senior HR Manager Pernod Ricard (China) Trading Co. Industry: FMCG( Food, Beverage, Cosmetics) Human Resources Department Human Resources Specialist Responsibilities & Achievements: 1. Recruitment and placement: Identified cost-effective channel, liaison with recruiting agencies and hiring paper-works (Newspaper, Web-Hiring, Hiring notice for Employee Referral Program, etc.) 2. Coordinate recruiting activities to generate most effective and low cost hiring solutions. 3. Tracking and document requisition forms for Greater China openings. 4. Conduct interviews to recruit prospective employees and refers job applicants to specific job openings. 5. Evaluate employment factors such as job experience, education and training, skills, knowledge and abilities, physical and personal qualifications, enterprise values and other data pertinent to classification, selection, and referral. 6. Make recommendations on starting salaries, extends formal job offers, and provides applicants with information on the company. 7. Coordinate new hire induction process and logistics (e.g. Computer, e-mail, name card application.) 8. Drive, manage and motivate appointed executive search
2003/07—2004/09
agencies to a higher level of partnership and performance (e.g. to provide value added services such as market intelligence information) 9. Look out and feedback to HR Director on latest market practices with regards to pay and benefits package and working conditions Employee relationships. 10. Conduct employee opinion survey and consolidate all action plans to drive for a positive working environment. 11. Take leadership role in planning and executing employee relation activities such as employee sports club, annual fitness/health seminars etc. to promote employees' teamwork, creativity and create employees' sense of belonging in the company. Shanghai Koito Automotive Lamp CO., Shanghai Automobile Industry Corporation (SAIC) Industry: Machinery, Equipment, Heavy Industries Human Resource Department Human Resources Specialist Responsibilities & Achievements: 1. According to recruitment process and cost and workforce plan, propose and develop the recruitment channel, screen the resumes, conduct interviews, generate the short-list and produce interview report, cooperate with the line-manager or hiring departments and channels to improve the process; 2. To be responsible for the execution of the training plan, especially the orientation for new employees、the training programs according to the job description and the launch of new programs; 3. To update staff information in the EHR system; maintain and update personnel administration: terminations, transfers, etc;
4. To fulfill the annual investigation of employee satisfaction;
5. To undertake other supporting work in the department.
1999/09—2003/06 Shanghai University Administration Bachelor
2002/09—2003/03 Evening School Shanghai International Studies University English
Interpretation(Advanced Course)Post Credential for English
Interpretation (Advanced Level)
2001/09—2002/03 Evening school of Shanghai International Studies University English
Interpretation(Intermediate course)Shanghai Post Potential for
English Interpretation(intermediate lever)English
magazines listening reading English-speaking countries newspapers
Translation(English-Chinese,
Interpretation(English-Chinese, Chinese-English)
Certificate
2003/03
2003/03
2002/06
2000/03
English: Fluent
TEM Level 8 Certification of advanced interpreter Certification of intermediate interpreter MCP
Chinese-English)
High integrity; ability to interact well with people at all levels; aggressive; Strong ability in adapting to different environments Motivated and ready to learn at all times.
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