致：常务副总

由：餐饮部

题：20xx年博览会总结

日期：20xx年x月x日编号：SA.20xx/09/30

餐饮部在程总的亲切关怀、正确领导下，在全体员工的共同努力下，部门本着积极的心态、克服困难、扎实工作，顺利完成了博览会的各项工作任务，作为餐饮部负责人之一，现将20xx年博览会工作做以下总结：

一、接待方面

1、我部门的员工能在超负荷的情况下，全体人员在停休的基础上，完成了各项接待，

这是值得肯定的。当然，这里面也存在着一些不足，但在不足的方面我们也学到了很多，感

受到了很多。

2、对客接待，部门管理层时刻都特别强调同一个理念，凡是进到酒店的每一个客人都

要认真接待，决不允许有客人流失，不管是来的比较晚还是不大好说话的客人，我们都要同

样细心的去服务，尽最大的可能去增加营收。相比去年，今年我部门也达到了预想不到的效

果。

3、在引领客人时还是没有安排妥当，造成有些客人来时没有人引领，造成对客的怠慢。

4、在餐位上部门没有利用好有限的空间，造成有些客人来没有位置零时撤点菜处的展台，以至于比较仓促，让客人久等。

二、服务方面

1、服务人员在服务方面还是部是很到位，没有太多的去注重细节，造成有些客人对我们的服务还是不大认可。

2、在上菜肴方面服务人员还不是特别的仔细，没有看清楚、核对菜单就把没有的菜肴上桌，在这当中也有存在客人投诉现象。

3、管理人员在管理上也比较欠缺，平时在工作中没有真正去锻炼自己，在接待上还没有完全的掌握一定的技巧，太掉以轻心、没有抓住重点。

三、以上造成这些的主要原因是因为培训后没有跟踪、监督、落实到位，部门会将好的地方继续发扬，进一步改善管理、服务水平，也相信在部门全体人员共同努力下，一定会做的更好。

 

第二篇：20xx年餐饮部工作总结

The job summed up meal ministry 20xx each leader, everybody works in the same place everybody is good! Meal ministry has favour to be judged to be 20xx year advanced branch. Relatively satisfactory finished 20xx each welcome the job. Reach a public house by each leader completely the support that departmental door works each to meal ministry, here faculty is opposite ministry of my representing meal departmental door expresses each leader and hotel to be thanked heartily, although my branch obtained a few result in the job 20xx, made certain contribution for the hotel, but the requirement that leaves hotel of 4 stars class and leadership still has certain difference. There still are a few places that fare badly in the job, to can be in the advantage that oneself produced in the job of annual 20xx, correct the defect of an existence, make we are serving a new chance to extricateoneself from an awkward position. Ministry of my representing meal becomes the job 20xx and the working target 20xx the following report: One, what do the work: Run a side: 1. Fulfilled wholesome system of job responsibility, responsibility partition arrives person 2. Make a sectional sanitation check the work, clear daily sanitation and plan clear wholesome, 3. Fixed staff heart-to-heart talk, make the understanding case that good employee resigns. And undertake to the working station of individual employee adjust. 4. The requirement does good stuff every months check on work attendance, assessment works, what to employee system of award, punishment carries out is more transparent, perfect. 5. Strengthen fundamental management, enhance heart of administrative administrator responsibility, ask various administrator insists to make very workaday keep in mind, day-to-day work wants sex of in a planned way, before look up sex. Enhance in-house solidarity, produce core effect, the division of labor in the job is clear, responsibility is clear, the good job style of work with meticulous, rigorous, serious nurturance. 7. To ensure the branch serves level, personnel of above of foreman of every months of organization held service quality to analyse meeting, to guest feedback opinion undertakes overall pool, analysis. 8. Pay close attention to energy-saving control job, the branch is various the key that administrator can work energy-saving job as day-to-day management, energy-saving measure is fulfilled reach the designated position, hold to good. The control that can make good water, power supply in business period of time, blame business period of time especially works. 4, groom respect: 1. Of the branch groom, make every months piece groom plan, reach groom key. 2. Make a post of sectional new employee groom plan, let new employee understand sectional state of affairs and working content inside the shortest time, enter working status.3 as early as possible. Requirement foreman does good employee to groom seriously the record of archives works, reduce what employee grooms to enclothe rate. Working plan and inadequacy one, the inadequacy in the job: 1. Foundation and detail management do not reach the designated position, the reason depends on personnel of low level management failing to produce effect adequately, because this low level management is mixed,detail management still needs to grow catch indefatigable. Strengthen pair of foreman groom 2. Recieving busy when, have simplify service program, cannot insist to serve standard phenomenon. 3. Guest history archives is built not quite perfect, did not produce effect well in real work. 2, the job plans 1 pay fundamental government: 1) the management that strengthens personnel of pair of low level management and working guidance are aimed at the characteristic with frequent flow of personnel of meal course of study, stabilize administrator team, to the enterprise it is very important, only administrative team stabilizes ability to assure to recieve the job and service quality daily. Because the administrative ability of personnel of this low level management is very important, but meal

ministry the administrative ability of personnel of low level management remains to rise further, we will strengthen personnel of low level management to run skill of technical ability of knowledge, business, work 20xx groom, raise personnel of low level management to run the business technical ability of ability and oneself steadily. Strengthen the responsibility heart of personnel of low level management through grooming, arouse working enthusiasm, make its can achieve seasonable discovery problem, solve problem; and reasonable arrangement routine. 2) the lifeline that the working initiative that brings service personnel into play serves is travel industry, the management that serves quality to affecting a business directly and beauty praise degree, see its value. Long-term since personnel flow is the one catastrophe problem that puzzles a hotel, meal course of study is highlighted particularly, for can from go up at all the deficiency that solves service personnel to serve the field such as skill of skill of consciousness, service, we will continue to groom from fundamental skill 20xx grab, having doinging groom the job while, those who strengthen personnel of the low level management in serving a process is all-around dog reach job of go on a tour of inspection, strive to solve the problem of existence in working site, let employee be in for a short while inside master correct service skill and skill, drive staff with example action, make employee can work active and actively, improve service quality steadily. At the same time administrator observes staff job psychosis closely, guide the working state of mind with right stuff, encourage, they have deep love for drive own job.3) we will adjust the each regulations system of perfect branch again each regulations system of the branch undertakes perfecting, make more detailed award penalize an institution, accomplish award to punish trenchant. 4) the level of management that improves facilities facilities, ensure serviceability rate. Although the management of facilities facilities accomplished responsibility to arrive person, but actually responsibility person is not everybody know equipment maintain knowledge, next year we will be increased in this respect manage and groom strength, make every responsibility person hep the function of responsibility equipment and maintain knowledge, establish equipment record, ensure serviceability rate. The correct guidance that faculty leads working train of thought in the hotel leaves department of meal of garden of peach of the Eastern Jin dynasty, in brotherly branch support assistance to fall energetically, in sectional faculty make concerted effort, go all out in work hard below, I am certain the each job target 20xx can come true certainly! Li Jun of ministry of meal of source of peach of the Eastern Jin dynasty exceeds