一、 11道外贸专业知识笔试题

1． 请用英文写出你所知道的常用的付款方式。

L/C 信用证

remittance 汇付 （M/T信汇 T/T电汇 D/D 票汇）

collection 托收

2． 用中文解析下面缩写：CFR,LCL,FCL,MOQ,B/L,C/O,PI

CFR 成本+运费

LCL 拼箱装货 less than container load

FCL 整箱装货 full than container load

MOQ 最小订购量 minimum order quantity

B/L 海运提单

C/O 原产地证书

PI 形式#5@p performance invoice

3． 你是否从事过外贸相关工作？主要工作有哪些？外贸助理最主要的职责是什么？

（根据个人实际情况回答，诚信最重要）

是的，从事相关贸易工作6个月。

主要工作：主要负责中英文订单的输入、ERP输入、催样寄样品、跟进供应商的生产进度 和船务进行交期船期的核对及跟进国内的走货明细和收款开票细节等。

外贸助理最主要的职责：配合外贸业务经理或是业务员，完成其分配的任务，学会与其互补地工作。

4． 你是否参加过展会？展会前我们应该准备哪些方面？

（根据个人实际情况回答，诚信最重要）

没有参加过，但是我很自信自己能成功地参加展会。

1.参加展会经费的预算

2.参展人员的安排，要不要请相应的翻译人员等。

3.展览样品的运送

4.相应的资料，企业和样品的宣传册，广告单，名片等。

5.宾馆酒店预定

5． 在收到客户或者业务提供的LOGO后应按哪些流程完成相关事宜？

没有固定答案

6． 接到客户PO后，内部订单随即产生。你认为内部订单的重要性有哪些？

恰当使用内部订单可以更好得控制生产、运输、交货等流程。

7． 在跟单过程中，遇到加急订单于工厂沟通之后仍不能按期交货，你该如何处理？

首先和工厂确定具体的出货日期，与合同规定的日期相差多少天。再与客人协商，让客人知道我们的出货情况，请求延期。（有时可能为了怕我们延期，客人故意把交期提前。）如果客人无法延期，工厂也赶不上进度，只能选择空运来节省运输时间。

8． 下面是一客户询盘，请用英文回复：

Dear Authority,

This is Ugur from turkey. I’m interested in some of your products. Please send me the prices of these products .Thank you for you kind interest.

Best regards,

Ugur

Dear Ugur,

Attached is the price list of our products.

You will find our pirce attractive and the design norvel & modern.

This quotation is valid for 7 days.

If there is any question, plesase contact us.

We are looking for your early reply.

Best Regards,

9． 翻译术语：

根据自己想进的行业找一些相应的术语准备下。

如食品行业，蘑菇mushroom

10. 中译英：

Our limited warranty is valid for a period of 12 months after delivery. We undertake to repair any malfunctioned units due to defective components of inadequate workmanship, but specially expecting any defects resulting from normal wear and tear of improper use of the products. 我们承担的期限为货物达到后12个月。

除产品正常的磨损和不正当的使用之外，我们承诺修复由不良工艺引起的缺陷造成的任何失调。

11.英译中：

正常情况下，我们U盘最小订单数是1000个。但根据原材料库存和实际的生产情况，我们也接受少于这个数量的订单，但价格稍微要高些。

The minimum quantity of our order for USB flash disk is 1000 piece in our usual pratice. But according to the material inventory and actual producing process, we also accept the order less than the minimum， the price will be higher.

12.你认为执行力在工作中的作用如何？

执行力第一。任何好的计划和想法都需要付诸行动。

13.你对自己未来如何规划？

人活着要有梦想和目标。

我的梦想是成为一个食品健康专家。

短期目标是在3年内在青岛做食品进出口。然后积累自己的经验和人脉，做高级管理或者和别人合伙创业。

二、 10道面试题

1.请介绍一下你自己。

这是外企常问的问题。一般人回答这个问题过于平常，只说姓名、年龄、爱好、工作经验，这些在简历上都有，其实，外企最希望知道的是求职者能否胜任工作，包括：最强的技能、最深入研究的知识领域、个性中最积极的部分、做过的最成功的事，主要的成就等，这些都可以和学习无关，也可以和学习有关，但要突出积极的个性和做事的能力，说得合情合理外企才会相信。外企很重视一个人的礼貌，求职者要尊重考官，在回答每个问题之后都说一句“谢谢”。外企喜欢有礼貌的求职者。

2.在学校你最不喜欢的课程是什么？为什么？这个问题外企不希望求职者直接回答“数学”、“体育”之类的具体课程，如果直接回答还说明了理由，不仅代表求职者对这个学科不感兴趣，可能还代表将来也会对要完成的某些工作没有兴趣。这个问题外企招聘者最想从求职者口里听到：我可能对个别科目不是特别感兴趣，但是正因为这样，我会花更多的时间去学习这门课程，通过学习对原本不感兴趣的科目也开始有了兴趣，对于本来就有兴趣的科目我自然学习得更认真，所以各门课的成绩较为平衡。通过这样的问题，外企可以找到对任何事情都很感兴趣的求职者。

看到这个问题的同时，也要思考你最喜欢的课程是什么？回答注意事项同上。因此，同学们在平时的学习过程中要留心观察，勤写心得体会，注意积累，要用事实说话！

3.说说你最大的优缺点？这个问题外企问的概率很大，通常不希望听到直接回答的缺点是什么等，如果求职者说自己小心眼、爱忌妒人、非常懒、脾气大、工作效率低，外企肯定不会录用你。外企喜欢求职者从自己的优点说起，中间加一些小缺点，最后再把问题转回到优点上，突出优点的部分。外企喜欢聪明的求

职者。

4.你认为你在学校属于好学生吗？外企的招聘者很精明，问这个问题可以试探出很多问题：如果求职者学习成绩好，就会说：“是的，我的成绩很好，所有的成绩都很优异。当然，判断一个学生是不是好学生有很多标准，在学校期间我认为成绩是重要的，其他方面包括思想道德、实践经验、团队精神、沟通能力也都是很重要的，我在这些方面也做得很好，应该说我是一个全面发展的学生。”如果求职者成绩不尽理想，便会说：“我认为是不是一个好学生的标准是多元化的，我的学习成绩还可以，在其他方面我的表现也很突出，比如我去很多地方实习过，我很喜欢在快节奏和压力下工作，我在学生会组织过××活动，锻炼了我的团队合作精神和组织能力。” 有经验的招聘者一听就会明白，外企喜欢诚实的求职者。

5.说说你的家庭。外企面试时询问家庭问题不是非要知道求职者家庭的情况，探究隐私，外企不喜欢探究个人隐私，而是要了解家庭背景对求职者的塑造和影响。外企希望听到的重点也在于家庭对求职者的积极影响。外企最喜欢听到的是：我很爱我的家庭！我的家庭一向很和睦，虽然我的父亲和母亲都是普通人，但是从小，我就看到我父亲起早贪黑，每天工作特别勤劳，他的行动无形中培养了我认真负责的态度和勤劳的精神。我母亲为人善良，对人热情，特别乐于助人，所以在单位人缘很好，她的一言一行也一直在教导我做人的道理。外企相信，和睦的家庭关系对一个人的成长有潜移默化的影响。

6.说说你对行业、技术发展趋势的看法？外企对这个问题很感兴趣，只有有备而来的求职者能够过关。求职者可以直接在网上查找对你所申请的行业部门的信息，只有深入了解才能产生独特的见解。外企认为最聪明的求职者是对所面试的公司预先了解很多，包括公司各个部门，发展情况，在面试回答问题的时候可以提到所了解的情况，外企欢迎进入企业的人是“知己”，而不是“盲人”。

7.就你申请的这个职位，你认为你还欠缺什么？外企喜欢问求职者弱点，但精明的求职者一般不直接回答。他们希望看到这样的求职者：继续重复自己的优势，然后说：“对于这个职位和我的能力来说，我相信自己是可以胜任的，只是缺乏经验，这个问题我想我可以进入公司以后以最短的时间来解决，我的学习能力很强，我相信可以很快融入公司的企业文化，进入工作状态。”外企喜欢能够巧妙地躲过难题的求职者。

8.你期望的工资是多少？外企的工资水平是很灵活的，何种能力拿何种工资。外企喜欢直率的人，但这个问题却不能正面回答，外企希望听到：“以我的能力和我的优势，我完全可以胜任这个职位，我相信我可以做得很好。但是贵公司对这个职位的描述不是很具体，我想还可以延后再讨论”。外企欢迎求职者给其定薪的自由度，而不是咬准一个价码。

9.你能给公司带来什么？外企很想知道未来的员工能为企业做什么，求职者应再次重复自己的优势，然后说：“就我的能力，我可以做一个优秀的员工在组织中发挥能力，给组织带来高效率和更多的收益”。外企喜欢求职者就申请的职位表明自己的能力，比如申请营销之类的职位，可以说：“我可以开发大量的新客户，同时，对老客户做更全面周到的服务，开发老客户的新需求和消费。”等等。

10.你还有什么问题吗？

外企的这个问题看上去可有可无，其实很关键，外企不喜欢说“没有问题”的人，因为其很注重员工的个性和创新能力。外企不喜欢求职者问个人福利之类的问题，如果有人这样问：贵公司对新入公司的员工有没有什么培训项目，我可以参加吗？或者说贵公司的晋升机制是什么样的？外企将很欢迎，因为体现出你对学习的热情和对公司的忠诚度以及你的上进心。好的问题是：以你的个人经验，你认为新员工要学些什么，会遇到哪些困难？在公司里，我的发展机会如何？公司与某公司(竞争对手)相比，有哪些长处和短处？能否简单介绍一下公司文化？

8.你心目中的英雄是谁？

最好的答案是你的朋友或者家人，尽量避免说及名人。

9.你想有个什么样的上司？

其实，你在此的上司并不是你能选择得了的，这点你一定要明确。那么，既然不能选择什么上司，你在回答这样的问题时也就只能从原则上讲了，比如希望上司能具有专业水准、能以身作则、能平易近人、能指点迷津、能用人不疑、能扬长避短、能有些人情味等等。

11.自我评价一下你自己，最大的优点以及最大的缺点，另外你的人生规划是什么？

答：我热爱生活，积极看待人生，对于很多东西都有旺盛的求知欲，愿意从任何人身上学习我不懂的东西，我也非常喜欢交朋友，乐于在一个团结友好的大团队之中开展工作。总的来说，热情，好学，以及良好的沟通协调能力是我的最大优势。当然我也有很多缺点，由于年龄的关系，我看一些问题不够深入，有时候未免做事情未免急躁，不过我能够虚心听取意见，相信在开展工作之时，能够发挥我的特长并且出色完成任务。

15.当你的客户很明显在刁难你的时候，你如何应付?

答：首先我要以公司的利益为重，尽可能让客户明白，公司的宗旨是全心全意的服务于客户。很多时候我相信客户对于我的刁难也是出于对我公司办事能力的一种考验，我一定会竭尽全力使客户相信公司，相信我。不过，如果客户提出一些很过分甚至违背人性的要求之时，我不会妥协，我相信公司也一定不会让它的员工在外受到人格上的侮辱。

16.如果上司交给你一件不属于你份内的工作，你会拒绝or接受它？

答：公司里一切以公司利益为重，只要有利于公司发展的，上司交给的任务就是我的工作，不存在份内与分外的差别。我相信贵公司也一定会对于我的努力付出有相应的公平回报。

18.如果一个比你学历低的同事和你拿到的起薪是相同的，你如何看待这件事情？

答：这对于我完全不是问题。我不在意学历高低造成的待遇不公平，我在意的是公司是否能够对于工作能力以及工作量大小有一个公平的权衡标准。以我个人来讲，绝对不会看不起比我学历低的人，只要他有真才实学，我很乐意向他学习。因此，我相信，公司安排我们的起薪相同，也是因为公司对于我们的能力有着相同的估量，我会和同事好好合作，为公司的发展中做出贡献。

28. With my qualifications and experience, I feel I am hardworking, responsible and diligent in any project I undertake. Your organization could benefit from my analytical and interpersonal skills. 依我的资格和经验，我觉得我对所从事的每一个项目都很努力、负责、勤勉。我的分析能力和与人相处的技巧，对贵单位必有价值。

29. With my strong academic background, I am capable and competent. 凭借我良好的学业背景，我可以胜任自己的工作，而且我认为自己很有竞争力。

30. With my teaching experience, I am confident that I can get along with the students very well. 依我的教学经验，我相信能与学生相处得很好。

31. I feel I can make some positive contributions to your company in the future. 我觉得我对贵公司能做些积极性的贡献。

32. My school training combined with my practice in the factories should qualify me for this

particular job. I am sure I will be successful. 我在研究所的训练，加上实习工作，使我适合这份工作。我相信我能成功。

33. The trait is needed in my current（or previous) position and I know I can handle it well. 这种特点就是我目前（先前）工作所需要的，我知道我能应付自如。

34. I think I'm reasonably optimistic by nature. 我想我生性是相当乐观的。

35. I'm quite hard-working, responsible, capable, and outgoing. 我觉得自己是个工作勤奋、负责、能干，而且外向的人。

 

第二篇：常见英文面试题109及答案

常见英文面试问题109道及答案

1. How would you describe yourself?

Sample excellent response: My background to date has been centered around preparing myself to become the very best financial consultant I can become. Let me tell you specifically how I've prepared myself. I am an undergraduate student in finance and accounting at _________ University. My past experiences has been in retail and higher education. Both aspects have prepared me well for this career.

2. What specific goals, including those related to your have you established for your life?

Sample excellent response: I want to be working for an

force through real-world experience abroad, internship, and entrepreneurial with a private organization in Ecuador, I developed a 15-page composed in Spanish that recommended more effective ways the company promote its services. I also traveled abroad Indians in Todos and participate din a total language immersion program in can see from my academic, extracurricular, and

ideal job is one that incorporates both my education and practical work skills to be the best I can be. Namely combining my education in finance with my working knowledge of customer service operations, entrepreneurial abilities, computer skills, and administrative skills. I want to utilize my analytical expertise to help people meet their financial goals. This is exactly why I am convinced that I would be a very valuable member of the Merrill Lynch team.

5. What influenced you to choose this career?

Sample excellent response: My past experiences have shown me that I enjoy facing and overcoming the challenge of making a sale. Without a doubt, once I have practiced my presentation and prepared myself for objections, I feel very confident approaching people I don't know and convincing them that they need my product. Lastly, I like sales because my potential for success is limited only by how much of myself I dedicate toward my goal. If any profession is founded on self-determinism, it surely must be sales.

6. At what point did you choose this career?

enjoyed so much I would have done it for free.

Sample excellent response: My goals Financial Advisor would allow even branch office manager.

attaining them?

reimburse for tuition of a graduate degree. I plan Sample excellent response: I believe successful salespeople put forth that extra effort that turns potential clients into first-time customers. Salespeople who attend to the details by doing whatever it takes to win over a prospective customer distinguish themselves from the countless others who don't go to any extra effort. Second, I think that if you label success as an attainable goal, you will never consistently remain successful. You can only succeed if you learn all there is to learn about your product, your competitors, and personal selling. Since this learning process is continuous, it's an unattainable goal. With good reason, salespeople should not consider success an attainable ending point but an objective

that will always linger slightly beyond their reach.

10. How do you determine or evaluate success? Give me an example of one of your successful accomplishments.

Sample excellent response:

Last semester I was hired by by university's Council for Student Activities. The group negotiates contracts of entertainers, sets up sound equipment, markets the entertainers to students, and generally decides what kind of programming should be done. When I got hired, I didn't know the first thing about how fill any of those responsibilities. I decided, however, that I wasn't going to fail. later, biggest audience ever for a non-concert event.

success in your chosen career?

Sample excellent response: I believe I of qualities to be well-rounded, state-of-the-art a career that is technically oriented. This basic by love of learning, problem-solving skills, well-rounded determination to succeed and excel, traits combine a team member in the ever-changing field of information that I possess these characteristics and am ready

Sample response: A recent satisfying accomplishment I was sent to one of our branch that was notorious for not growing their loan base. The branch had logged $75,000 in new loans in an 18-month period prior to my arrival. Having a reputation as a "hired gun" when it came to loan production I was successful in the solicitation and booking of $700,000 in my first six months at the branch.

13. If you could do so, how would you plan your college career differently? Sample excellent response: I wouldn't change anything. All that I have done was a great learning experience that I will carry forward throughout the rest of my life.

14. Are you more energized by working with data or by collaborating with other individuals?

Sample excellent response: I like the validity of information and also like the energy that comes with working with people. The best thing about working in a group is combining the great minds from different perspectives and coming up with something extremely great, compared with when you're working alone. At the same time, information can generate vitality in the project you're working on. No matter how many heads you've got together, without information, you can't go very far. The perfect situation would be a combination of working with information and people,

of a team?

academics to develop my skills as a team player. My my college's crew team serves as a good example. I learned a great while rowing because all the rowers in the boat must that we incessantly still worked toward group goals through land-rowing. My experience as a marketing research team leader the role of "team player." our team's goal.

only motivate me to achieve. Although monetary rewards and coworkers for being the best at what I do. Whether give us a reason to hire you?

Sample excellent response: I sincerely believe that I'm the best person for the job. I realize that there are many other college students who have the ability to do this job. I also have that ability. But I also bring an additional quality that makes me the very best person for the job -- my attitude for excellence. Not just giving lip service to excellence, but putting every part of myself into achieving it. In college and at my previous jobs, I have consistently reached for becoming the very best I can become. I think my leadership awards from my college, and my management

positions are the result of possessing the qualities you're looking for in an employee.

18. Would you describe yourself as goal-driven?

Sample excellent response: Yes, and I demonstrated my goal orientation as president of the local Jaycees, a community service organization. I am very proud of the fact that I set a goal of signing 50 new members by the end of the year, and I accomplished that.

Sample excellent response:

My first few years in banking had me on the fast track I realized am just about to achieve.

Sample excellent response: My short-term are to graduate from the Professional Development the two years and begin developing and Series 64 exams that majority of a beginning financial consultant's time. I'd like to that hires me wonder what it ever did without me.

organizational structure, and professional I may become the most productive member of your sales team.

believe that I will become a very good financial consultant. I believe that my abilities will allow me to excel to the point that I can seek other opportunities as a portfolio manager (the next step) and possibly even higher. My ultimate goal continues to be -- and will always be -- to be the best at whatever level I am working at within Merrill Lynch's corporate structure.

23. What do you see yourself doing in ten years?

Sample excellent response: Ten years from now I see myself as a successful consultant for a world-class firm like yours. I want to have developed a wonderful bond with my employer I will have proven myself a highly competent systems analyst and will represent my company in helping others find solutions to their information-systems needs in a professional and timely manner.

24. How would you evaluate your ability to deal with conflict?

Sample excellent response: I believe I am quite good at handling conflict. Working in retail and in the residence resident. Often the person in conflict with me would be physically outraged. I would always make sure that I fully 25. Have you ever had difficulty with a supervisor you resolve the conflict?

Sample excellent response: Yes, I had an with my professor. I turned her that I had a native speaker review but he made very few corrections. producing an essay that of a non-native speaker, I offered

people in electronics were both over 55. Neither could lift heavy objects, and one to work at all. As a result, the electronics department was usually left to me to keep stocked with product and kept in order. I had about five hours of work time to get the entire department in order. Those five hours passed around, and there was still a substantial amount of work to be done. I asked the store manager if I could stay and work after hours while the overnight stockers were there. He said that because of the employment budget, he could not let me. I was faced with bringing the entire store's rating down, so I suggested a creative staffing solution, allowing me to work the extra hours while temporarily reducing the hours of the other two members of the department. Because of this solution, in a matter of hours, the department was in tip-top shape -- and still under budget. And the results? The

electronics department got a score of 95 out of 100.

27. Would you say that you can easily deal with high-pressure situations?

Sample excellent response: Yes. My past experience as an Administrative Coordinator required me to deal with many serious situations since I held emergency on-call duties as a supervisor. One example was when I was called by a Resident Assistant to deal with an attempted suicide on her residence hall floor. The situation required that I think clearly and quickly in this life-and-death situation. I had to weigh the many tasks that needed to be completed. I had to assign RAs to call 911, make sure that EMS could get into the locked building, while at the same time applying first aid, and ensuring that the rest of the residents on the floor OK. I also prioritized and dealt with each task by its importance. I to RAs for things that they were capable of handling I responsible for paperwork and follow up to make residents, and the example not found in the financial consulting field; shows just how well I can deal with extreme pressure.

28. What quality or attribute do you to your career success? that work conditions change throughout the day, as well, no matter where I have worked in the past. I have realized that certain projects require well aware. My to the different demands of the job has allowed

improve): My greatest weakness had been delegation. I would take it upon myself to do many small projects throughout my shift as a manager that could have been done by others in an attempt to improve my workers' efficiency. Once I realized that I was doing more work than the other assistant managers, and they were achieving better results, I reevaluated what I was doing. I quickly realized that if I assigned each person just one small project at the beginning of their shift, clearly state expectations for the project, and then follow up that everything would get done, and I could manage much more efficiently and actually accomplish much more.

30. What were your reasons for selecting your college or university?

Sample excellent response (tells how education specifically will benefit the employer): My college has always had a reputation as having an excellent accounting department, so I knew that if I enrolled there, I would achieve first-class preparation for my chosen career field. It is also a highly accredited school known for satisfying employers with the preparation of its graduates -- that's why companies like yours recruit at my school -- the school produces top graduates. The school offers an excellent liberal-arts background, which research shows equips graduates with numerous qualities, such as versatility and strong critical-thinking skills. Finally, having visited the campus before enrolling, I knew the business school emphasized group projects. During my four years in the in more than 35 group projects, which taught me invaluable and interpersonal skills.

Sample excellent response: My major department had a program, and I was able to complete three valuable guidance. internship programs so all my grads would have the same opportunities that I had.

32. How will the program coursework you've taken benefit your career? Sample excellent is very specific to the job he is interviewing to offer Lynch clients more. I minored in Spanish to understand the growing growing source of revenue for the industry. If you like, I can elaborate on other aspects of my education further.

33. Which college classes or subjects did you like best? Why?

Sample excellent response: My favorite classes have been the ones pertaining to my major, which is marketing. These classes have laid the groundwork for my career in marketing. They have also taught me skills that I can bring to my employer, ranging from communication skills to interacting with others.

34. Are you the type of student for whom conducting independent research has been a positive experience?

Sample excellent response: Yes, I love it. I thoroughly enjoyed my senior research in college while many others in my class were miserable. I was never tired of learning more about my topic and found it exhilarating to be researching something that had not been studied before.

experience for you.

Sample excellent response: My favorite professors were the learning experiences that I can apply to my career. Any can memorize the professors I liked. I liked teachers

real-world experience. I my earned high GPAs, but I also feel it's important to be addition to work experience, I has not allowed of my studies, but I have learned an enormous my effectively is much more reflective of my future I plan to continue my education for the rest of my life. is of the importance. Continuing education can include on-the-job training, courses sponsored by the employer, and courses taken in new technologies as they emerge. I plan to be not only a career employee but a career student so that I can be the best information systems analyst I can be. I will ensure, however, that any education I pursue not only doesn't interfere with my job or the company's policies, but will enhance my value as an employee.

38. Before you can make a productive contribution to the company, what degree of training do you feel you will require?

Sample excellent response: My background has been focused on preparing me for the financial consulting industry, so I can be productive right away. I already have obtained the educational credentials and skills to allow me to become an immediate asset to Merrill Lynch. After interning for a semester, I am well aware of the shared beliefs of the organization and its corporate values. I already have a very good working knowledge of the financial consulting business. I am confident of my ability to get up to speed quickly in any assignment with which I'm not familiar.

39. Describe the characteristics of a successful manager.

Sample excellent response: A successful manager should and capabilities to formulate strategies to reach his or her model for co-workers, successful managers must also be of others

Sample excellent response: I want to and PR industry because ever since I took my first marketing I have felt very passionate clinical and the last 60 to 70 years you've produced

work than You are the top consulting firm in the United States. You provide your with the tools they need to stay competitive and sharpen their skills while working in an open, team-based environment. I am also aware that you provide a mentor for all new employees, and I would embrace any opportunity to work with a mentor and eventually become one myself.

43. Do you have a geographic preference?

Sample excellent response: Although I would prefer to stay in the Mid-Atlantic area, I would not rule out other possibilities.

44. Why do you think you might like to live in the community in which our company is located?

Sample excellent response: Just a few weeks ago, I had the opportunity to spend several days in your community, and I fell in love with it. I love the fact that you have a thriving riverfront. I'm impressed with the many cultural opportunities here -- opera, theater, art, and independent films. I've also already become a fan of the Saints and the other sports teams based here. I have conducted significant Internet research on this city, so I am quite comfortable with your location.

45. Would it be a problem for you to relocate?

importance of going above and beyond be maintained and my understanding from other financial I have interviewed at Merrill important, but piece the package. Many other elements go into making me to enjoy what I am not depending on money to make me happy. What makes me satisfying job that provides challenge and new situations daily.

49. Tell me about the salary range you're seeking.

Sample excellent response: I am sure that I am the candidate you are looking for. If you feel the same, the I'm sure your offer will be fair and commensurate with the value I can bring the company.

50. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way?

Sample excellent response: Recently my company asked for bids on a phone system for our new college campus. Two companies came in very close with their bids, and most of my department wanted to go with a vendor that we have used in the past. After I looked over the proposals, it was clear that this was the wrong decision. So, I talked individually with each member of our staff and was able to change their minds and get the best product that would save money and provide the highest quality.

51. Describe an instance when you had to think on your feet to extricate yourself from a difficult situation.

Sample excellent response: When I was a resident assistant at my a student course of his conversation, he stated that he had just a party would not give me any identification or doorway to prevent him from leaving. I noted the serial the situation got

solving a problem.

process, I really needed was a $25,000 debt-consolidation client.

53. By convince me that you can adapt to a wide variety of people, Sample excellent response: I've shown my ability to adapt by successfully working in several very different jobs. For example, I lived with a native family in Costa Rica. I worked as a nanny for a famous writer in Cape Cod. I was responsible for dealing with Drug Court participants. And I catered to elite country-club clientele. I did it all well and had no trouble adapting.

54. Describe a time when you were faced with problems or stresses that tested your coping skills.

Sample excellent response: Arriving at the language school I was attending in Costa Rica in the middle of the night with very minimal Spanish-language skills, I found my way to a very small town with no street addresses or names and found my temporary residence. I was scared, but I handled the situation very well, very calmly. In very stressful situations, I am always the one in the group to stay calm and focused. My friends, family, and professors have always said that I am an oasis of calm in a storm.

55. Give an example of a time in which you had to be relatively quick in coming to a decision.

experience,I made some quick decisions that equipment back up only minutes later.

an important point across.

students. Having such a large staff working different shifts and having varying class schedules held with everyone at one time. I needed to with about important policies and information often, so I came designing a Web page for my staff with written announcements. Web page daily at the beginning of I sent email communications by a distribution list that to keep informed about anything. The one situation day's notice. I had no staff scheduled to check in the camps or to I posted an update to the Web page and sent an email. Within 57. Give me a specific occasion in which you conformed to a policy with which you did not agree.

Sample excellent response: When I worked at Home Depot as an assistant manager, I was always looking for way to boost my employees' morale. Unloading trucks is a very routine and physical job and can become very boring and exhausting, so to improve the unloaders' attitude toward their duties and make the best of the situation, I put a radio in the receiving dock. It worked; however, the district manager did not approve of the radio in the workplace even though it did not interfere with any set

policy of company objectives. The radio was also out of any areas where customers would hear the music. I did not agree with my DMs decision to remove the radio; however, I understood his point of view once he explained it to me and promptly complied to his request. The employees were not happy that their radio was gone, so I found an alternative method of reward and morale boosting by implementing a program in which we provided lunch for the unloaders from any restaurant of their choice if they unloaded the trucks faster than normal. This program succeeded by increasing their unloading time from 2 1/2 hours to only 1 1/2, a savings in payroll of 8 percent of sales for that shift.

me about your success in reaching it.

Sample excellent response: As a senior in high school, my was to college even get on the team. So over that summer I worked on where to make myself a better all-around

complete.

than 100 judges their field. I focused on the research, which

Sample excellent response: Although I had already punched out, I stayed behind to help a colleague solve a problem. A customer was very angry as he had waited very long for his coffee. My colleague was new, she was quite slow. I came out and explained things to the customer. Although he was very angry at first, I just listened to him and told him that we try to bring our best out to each customer who walks in to our store. After a one-hour discussion, he left with a happy face and was satisfied.

[Submitted by "Fizah."]

61. Give me an example of a time when you were able to successfully communicate with another person even when that individual may not have personally liked you (or vice versa).

Sample excellent response: During my time in the theater, I had one director with whom I absolutely did not work well. However, because of my track record, she would assign me as stage director and/or assistant director. I was usually involved in the day-to-day operations of the play and the details of how the play would be performed. I handled the operation for the play by directing scenes the best way I could and then showing them to her for approval. If she did not like the way a scene worked, I gave her my opinion as to why it should be my way. If still could not compromise, I would follow her directions to the best ability.

Sample excellent response: It's impossible in the IT field because Carolina to come help me out. nice thing for help is that when you situations.

63. Give an knowledge from previous coursework to a project Sample Last semester I was taking a microeconomics and a of the microeconomics projects dealt with showing the probability that customers would stop buying a product if the was a certain amount. Through what I learned in statistics I could find the where the price was the highest and still kept most of the customers happy.

64. Describe a situation where others you were working with on a project disagreed with your ideas. What did you do?

Sample excellent response: I was on a project team in a business class in my freshman year in college, The group brainstormed ideas for the video we were assigned to produce, and everyone but me was leaning toward an idea that would be easy. I suggested instead an idea that would be more difficult but would be something

different that no other group would be doing. I used my communications skills to persuade the rest of the group to use my idea. During the project, we really learned what teamwork was all about, became a close team, and ended up putting a lot of hard work into the project. All the team members ended up feeling very proud of the video, and they thanked me for the idea -- for which we earned an A.

65. Describe a situation in which you found that your results were not up to your professor's or supervisor's expectations. What happened? What action did you take? informal paper. When I presented it to him days later, he was since it had to be presented to our VP. I explained my

the manager's actions?

Sample excellent response: a group college, we had one member who would do no work whatsoever. was compare and contrast four companies asked for the we needed from him. We got just below that. expecting or informing her the situation we were dealing with. Then we the non-contributor's work, and completed our work the most info on while not entirely neglecting the fourth. The papers came out very well, but were understandably weak when comparing the fourth company. The professor understood, and we received the grades we deserved. I was pleased with our teamwork and the way we handled the situation.

67. Describe a situation in which you had to arrive at a compromise or guide others to a compromise.

Sample excellent response: My first semester in college, I was a political-science major. My introductory government class professor had a differing political view

then I. We disagreed on everything, and many classes were filled with criticizing each others' view. However, on one test I answered a question with the view I believe in, and she marked it wrong. So I asked her how an opinion can be wrong, and she said because her opinion is the way she taught it in class. I pointed out that my answer showed I understood the concepts of the question. She agreed, and I also agreed not be so combative in answers on tests. Compromise is the key to problem resolution.

68. What steps do you follow to study a problem before making a decision.

Sample excellent response: Following standard models for and decision-making can be very helpful. Here are the steps and how me solve a problem with a group project:

introductory management class the assignment was to on corporate structure and financial situation of a couple of to be made 2. Gather the necessary information. to report on on both types of company.

more futuristic with high-tech such as HDTV, video game consoles, and DVD players.

6. to and priorities. Again, all group members weighed 7. alternatives, choose one. We decided that we'd do electronics ahead.

8. Commit yourself to your chosen decision and disregard the others. Concentrate your energies in one direction. Once we made our decision, we focused all our work on electronics forms.

9. Take steps to turn your decision into positive action. All group members got interested in how the companies were doing.

10. Evaluate your progress from time to time. Change your decision if necessary. We were pleased with our progress and didn't feel a need to change our decision. We got an A on the project.

69. We can sometimes identify a small problem and fix it before it becomes a major problem. Give an example(s) of how you have done this.

Sample excellent& response: When I worked in a large retail store, the standard procedure was to leave a product on the shelf until it ran out, then place more items out. This practice obviously wasted a lot of man-hours. Of interest particularly to me were the air conditioners. Not only did I have to put the heavy thing on the shelves, but they were selling at a very high rate. So if somehow AC units ran out on a day in which I could not restock them, they would not be available to customers. always had a job to do, so labor hours were not wasted, and stocked full of product.

70. In a supervisory or group leader role, have or counsel Sample excellent response: As president organization, I was faced with a board member not carrying as management development vice president. I consulted with him as to what we together to fix the problem. We agreed that he really devote that it took to carry out certain his replacement in whatever he could. It made me feel as though we had come to the than him thinking I was criticizing his successfully.

a soccer game. An actual assault took place at the game. A player hit the referee. With no supervisor to turn to, I immediately called the police, who quickly restored order to the situation. I felt I made an effective decision.

72. Recall a time when you were assigned what you considered to be a complex project. Specifically, what steps did you take to prepare for and finish the project? Were you happy with the outcome? What one step would you have done differently if given the chance?

Sample excellent response: I had to give a marketing presentation while attending community college. The project was about Anheuser-Busch. We were assigned to report on key management personnel (CEO, Chairman of the Board, President, key VPs), divisions and subsidiaries, major products/brands/services, key financials for the most recent year (sales revenue, expenses, total income, net income, sales growth or loss for the last year), market share, key competitors, mission statement, product positioning, and number of employees. Among the steps I took were visiting the company's Miami branch to interview employees and gather visual aids for the project. I spent a lot of time organizing and writing the presentation. Then I spent time reviewing my speech over a period of several days. As a result I was calm while giving about the product.

many critical decisions along the way affect of my research.

74. How was your transition college? Did you face any particular problems?

I traveled a college. To help myself adapt, I got involved

75. Tell of situations in which you have had to adjust quickly to changes over which you had no control. What was the impact of the change on you?

Sample excellent response: The bank in which I worked instituted a policy that centralized the lending process. An application was to be taken from the client and sent off to be approved/declined, processed, prepared, and returned to the branch to be signed by the client. While the process was streamlined, it also took away valuable face-to-face knowledge about the client and the loan. If the employee did not have any prior lending experience, he or she couldn't answer simple loan questions from the client. While I appreciated the newly created time on my schedule, I felt that the clients were being slighted. I did adjust quickly to the new procedure

and did my best to help those around me by sharing my knowledge.

76. Compare and contrast the times when you did work which was above the standard with times your work was below the standard.

Sample excellent response: I was involved in two group projects in a psychology class. In the first, we had to decide on a research experiment to conduct and garner results from it. The group I was in was not very motivated, and the members wanted to do a simplistic comparison on color preferences of men and women. I felt that project was below the standard I was capable of. For the second project, I a study I proposed the idea in a way that sounded fun. Instead of boring, I suggested we could go to the mall. The group and well on the project. Discussion is the key to key my achieving Sample excellent response: I failed my test, which made me very unhappy. I wasn't going to let set the trend for the rest of the

standards?

Sample believe in trying to get by with the least possible effort, always to ask questions to learn how to perform an assignment management class, for example, we were assigned a on culture is a practical way to increase income and written in the language of their opinions and not doing any research to back up the claims. I felt I could do better. So I worked closely with my professor, who "translated" the academic literature for me, and over time I understood what was being written. Working with the professor's guidance, I turned in a very good paper. Asking questions is one thing I am not afraid to do and realize that without them I will be turning in work that is not as beneficial as it could be.

79. How have you differed from your professors in evaluating your performance? How

did you handle the situation?

Sample excellent response: After I wrote a paper for an English class, my professor told me that I was not doing the paper in the proper format or with the proper content. I went to him and asked if he would help me learn the correct way so that I could succeed with the paper. He did help me, and I ended up doing well in the course.

80. Give examples of your experiences at school or in a job that were satisfying. Give examples of your experiences that were dissatisfying.

one when I was on the cross-country team in college and had race run the race in 25 minutes. I ran every day to build up my race I achieved my goal time of 25 minutes, which was a experience.

Sample excellent response: I like to work me the autonomy at a university. He hired me as an coordinator because of my constantly informed and sought when needed. I improved communications in the department by Web page. I also streamlined the check-in process by amount of that could be done the day before. I improved Student Award efforts and unique ideas. I gained not only my boss's

82. projects or ideas (not necessarily your own) that were implemented, Sample excellent response: I had been recently given the duty of being the head swim team coach for the YMCA I was employed with. A swim meet was just around the corner, but only five swimmers had enrolled for the program, none of whom had ever been a part of an organized team. Funding would be cut for the team if more interest could not be generated. So I decided that I would take action and actively recruit people to join. Not only did I have to run the practices and correct any technical mistakes the swimmers were making, but I had to contact other local swim teams to invite then to join the meet. I had to meet with the parents and the children separately and

organize a way to help pay for t-shirts, swimsuits, goggles, and swim caps. By the third week of the program, I had gained 15 more swimmers and every single one had beat his or her own time in practice. When the meet came, I organized the events, ordered ribbons, and recruited volunteers. At the end of the meet, my team had come in first place among four other teams. The parents were delighted, and the profits from the swim team had skyrocketed to the approval of the board of directors.

83. Describe a situation that required a number of things to be done at the same time. How did you handle it? What was the result?

Sample excellent response: In my current job, I have to multiple responsibilities in developing new projects, maintaining and maintaining good client relations. I allocate a certain

make yourself more effective?

job. I demonstrated my when I with Food Lion. As a bookkeeper, I was responsible for the kept outside of the office in front the situation we could not move the safe to the inside closed Only could be dropped through a slot in the compartment door. in that compartment. We kept operating cash on hand since we money to perform daily functions. One month after I left that thanked me for my efforts, which gave me a great feeling, and I carried this proactive mindset to my other jobs thereafter.

85. How do you determine priorities in scheduling your time? Give examples. Sample excellent response: I took a time-management course in which I learned to prioritize all tasks on A, B, or C lists. I always try to tackle the A list first. In every working situation, co-workers have always complimented me on how well I manage my time. I enjoy the social atmosphere of the office, but I make it a point

not to waste much time on chitchat with colleagues. I've also learned that the average office worker spends about an hour a day handling e-mail. I make it a point not to deal with my e-mail more than once or twice a day, and I filter my messages into folders so I can prioritize the way I deal with them.

86. Tell of a time when your active listening skills really paid off for you -- maybe a time when other people missed the key idea being expressed.

Sample excellent response: When I presented my senior research in college, I was questioned by the members of my major department as a "panel." My grade determined depended very much on my ability to listen carefully to what I had seen other students slip up when they misunderstood what the presentation.

87. What has been your has been your most Sample excellent response: I have to presenter. My most presenting a program of Resident Assistants. The of this without their knowing it. a general questionnaire that asked about RA. in what was being presented, I have since adapted in other presentations by RAs in that class. Not only did they it, they learned something about themselves that would help them help their residents.

88. Tell of the most difficult customer service experience that you have ever had to handle -- perhaps an angry or irate customer. Be specific and tell what you did and what was the outcome.

Sample excellent response: I was making business phone calls behind the membership office at the YMCA when an angry man came up to the counter demanding a refund. He began yelling at the membership workers and complaining about the swimming program,

saying that it was a rip-off. The other workers were flustered, and even though membership services were not my department, I calmly asked the man what was wrong. He that his son had been in swimming lessons for four weeks and was still afraid of the water. Instead of instantly giving him the refund, I offered to personally give his son private swim lessons for a week, explaining to him that sometimes children react differently to each instructor's teaching techniques. He finally agreed to accept without the refund. After a week of private lessons, his son was no longer afraid of the water and he could swim nearly a lap of the pool. At the end of the lessons, not only did he sign his child up for another paid session of private lessons, but he bought a family membership and apologized to me for his behavior the week before.

Sample excellent response: As a Resident Advisor, I sought about activities she'd engaged did not mind supervisor. She eventually understood my and why I had to come forward

Sample I first began working at the YMCA, I was the youngest young to successfully fulfill my duties every to make a good impression. I was a very diligent worker and behaved in a highly professional manner at all times, learning quickly the best way to do things. After about two weeks of the silent treatment from her, she came up to me and told me how impressed she was with me. She told me that I had done an excellent job and was the fastest learner that she had ever seen. She apologized to me for ignoring me and took me under her wing and shared what she knew with me.

91. Give me a specific example of something you did that helped build enthusiasm in others.

Sample excellent response: When I was coaching my swim team at their first swim meet, the swimmers on my team were intimidated by the other team because they were bigger and obviously more experienced. The other team members looked like pros in their matching swimsuits, unlike my swimmers' mismatched suits. I encouraged them and told them that they had practiced for so long and so hard that they deserved just as much respect as those other teams. I told them that it didn't matter whether we had matching swimsuits or not and that I would stand behind them 100 percent no matter what. They were so excited and pumped after my speech. They cheered each other on, and not only did every child break his or her own record, but my team won first place in the meet among four other teams that had been together for a much longer time.

positive attitude. What did you do?

Sample excellent response: While directing a play, I problems. The sets were not coming together; the performers hard; mess. I was the "stage manager," which I when to go on stage and tell the crew when to bring pieces of on everything People began to have fun, and the extremely well (all performances sold out). The play was regarded as one of shows to have been produced by the group.

93. Give had to make an important decision. How did you Sample year was about to begin and I had to decide I talked to faculty in several departments to decide

94. Give me an example of a time you had to persuade other people to take action. Were you successful?

Sample excellent response: I was the leader of my macroeconomics group in college. As leader, I had to delegate parts of the assignment to other group members. Not only did I do a written part for each paper, but I gathered all of the props we needed for our oral presentation, and I typed all of the five papers assigned. I was also taking four other classes at the time. By the fourth paper, I decided to persuade

some of the other group members to edit and finalize it. I learned a lot about delegation and leadership when I discovered that they were happy to help out.

95. Tell me about a time when you had to deal with a difficult person. How did you handle the situation?

Sample excellent response: I have participated in several groups throughout my academic career. Recently, I had to work with a group in my statistics class and I had some personality clashes with one of the group members. However, I realized the importance of completing the assignment in a prompt and efficient I made without any conflict.

organize the work you needed to do?

I was successful because I practiced good skills and I made a to-do

Sample had to make a decision recently between two had to the up in a matter of minutes. I chose the configuration that I on because I knew at least that I could better troubleshoot

Sample excellent response: After examining several sources, including your company's annual report and Web site, as well as some of your competitors' sources, I see that you have a strong product line with good demographic segments, in a growing industry. I did notice that your competitors seem to direct more of their efforts to the baby boom market, and while that is certainly a large market for your products, I think you have a great opportunity to expand your target market and increase your market share by marketing your product line to the Baby Boomers' kids -- Generation Y. These teens and preteens are extremely brand conscious and have a high

discretionary income -- and you are in a great position to attract them to your product and build a very large core of brand loyal consumers on top of your existing customer base.

99. What is the most significant contribution you made to the company during a past job or internship?

Sample excellent response: My organization was undergoing an accreditation process. I developed two detailed accreditation self-evaluation reports that documented how the organization met accreditation standards. These self-evaluations served as basis for accreditation site visits and enabled all eligible programs to be accredited in record time.

100. What is the biggest mistake you've made?

Sample excellent response: The biggest mistake in my have is taking the opportunities that they never had.

Sample excellent In my career I have had to write several research data. I the remainder of my research on the Internet. As a result,

your work in front of others. How did you respond? How has that event shaped the way you communicate with others?

Sample excellent response: Another manager became upset with me since some projects were not being completed. Without discussing the situation with me first, she criticized me in front of one of the employees I directly supervised. I was upset that she made me look bad in front of my workers, but I remained calm and asked her to step into the office so that we could talk about it in more detail. We discussed the problem, and she learned that the non-completion of the tasks was not my fault. Another manager did not receive his instructions telling him the tasks he needed

to complete. After that I learned not to jump to conclusions when dealing with others that I work and that sometimes a miscommunication can lead to a much larger problem. I've learned to get the complete facts.

103. Give me a specific example of a time when you sold your supervisor or professor on an idea or concept. How did you proceed? What was the result?

Sample excellent response: Last summer, I wanted to help organize a summer camp for local low-income children. My supervisor knew the demand would be there but feared and services to the organization.

104. Describe the system you use for of How do you Sample excellent response: I keep organizer that I 105. a you came up with an innovative solution to a challenge a center, box-by-box. After receiving a few trucks, I noticed that my employees were unloading broken merchandise that took a lot of time to clean up before the rest of the truck could be finished. The broken glass, paint, or whatever material it was prevented the employees from preceding farther into the truck, causing more person-hours than normal. I noticed that the merchandise was broken because heavier boxes were on top of lighter boxes. After a couple of days of this situation, productivity decreasing, I learned that the rest of the stores in my district faced the same problem. As a result, I asked each store to take pictures of the mess so the distribution centers could see exactly what was happening. I also asked each one to write down how many additional person-hours it took to clean up the mess.

After we gathered this information for a four-week period, we had a pretty a good estimate of how much the company was losing, approximately $9.50 per person-hour...an average of $125 per store times 15 stores times 30 nights a month amounted to a substantial sum. We took the information as a group to our district manager. Once he realized how much money his district was losing each month because of broken merchandise in the trucks, he contacted his regional manager, and the trucks after that were loaded more carefully. The district made our Profit and Loss the next month by a 9 percent increase.

106. Describe a specific problem you solved for your employer or professor. How did complex, a tenant argued that he had turned in his rent the door. My boss agreed, and we posted the sign. problem with a huge mailing to complete. the more efficiently as a team -- or individually in a two co-workers did not care for each other and they the mail-out on an individual level. When I presented them the that we would finish at least an hour earlier by working working together was the right path to take. I recently failed to meet a deadline in my communications course I had to do on the Internet. I did not meet the deadline because Therefore, the assignment was incomplete when I turned it in. As a result I lost points on my final grade.I learned the importance of examining tasks more carefully so I can better estimate the amount of time required to complete them. I also learned to build some flex time into projects so that if my estimates are wrong, I'll still have time to complete the tasks.

109. Describe a time when you put your needs aside to help a co-worker or classmate understand a task. How did you assist him or her? What was the result?

Sample excellent response: I was studying right before a major finance test. As the

class came into the classroom a couple of students indicated that did not understand a concept that I did. Although there was a small section of material that I had not completely mastered, I realized that I knew enough about that section that I could perform well enough to earn a good grade. I knew that the section that the other students did not understand was a major portion of the exam since the professor had an interest in this particular subject. I stopped what I was doing to explain to the small group about the Multiplier Effect of Bank Reserves on the overall supply of money. Those students learned enough from what I taught them that they did well on the exam. I missed a few points on the section of material that I had not mastered, but I did well enough to get an A, and the satisfaction I got from teaching others the concept made me feel proud.