英文郵件禮貌用語

需要写的英文邮件多了，就觉得很吃力，尤其是当需要经常写给同一个人时。希望邮件的开头、结尾、一些客套的话能有不同的表达

邮件的开头 感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事相求的情况下会很有帮助。 Thank you for contacting us.如果有人写信来询问公司的服务，就可以使用这句句子开头。向他们对公司的兴趣表示感谢。

Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们。如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thank you for getting back to me.” Thank you for providing the requested information.如果你询问某人一些信息，他们花了点时间才发送给你，那就用这句句子表示你仍然对他们的付出表示感激。 Thank you for all your assistance.如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子，“I truly appreciate … your help in resolving the problem.”Thank you raising your concerns.

就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，“Thank you for your feedback.”

在邮件的结尾 在邮件开头表示感谢一般是表示对对方过去付出的感谢，而在邮件结尾处表示感谢是对将来的帮助表示感谢。事先表示感谢，能让对方在行动时更主动更乐意。

Thank you for your kind cooperation.如果你需要读者帮助你做某事，那就先得表示感谢。 Thank you for your attention to this matter.与以上的类似，本句包含了你对对方将来可能的帮助表示感谢。

Thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。

Thank you for your consideration.如果您是在寻求机会或是福利，例如你在求职的话，就用这封邮件结尾。 Thank you again for everything you've done.这句句子可以用在结尾，和以上有所不同。如果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢你们的付出。

十种场合的表达

1. Greeting message 祝福

? Hope you have a good trip back. 祝旅途愉快。

? How are you? 你好吗?

? How is the project going? 项目进行顺利吗?

2. Initiate a meeting 发起会议

? I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben.

我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空?

? I would like to hold a meeting in the afternoon about our development planning for the project A.

今天下午我建议我们就A项目的发展计划开会讨论一下。

? We’d like to have the meeting on Thu Oct 30. Same time.

十月三十号(周四),老时间,开会。

? Let’s make a meeting next Monday at 5:30 PM SLC time.

下周一盐湖城时区下午五点半开会。 ? I want to talk to you over the phone regarding issues about report

development and the XXX project.

我想跟你电话讨论下报告进展和XXX项目的情况。

3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议

? Should you have any problem accessing the folders, please let me know.

如果存取文件有任何问题请和我联系。 ? Thank you and look forward to having your opinion on the estimation and schedule.

谢谢你,希望能听到更多你对评估和日程计划的建议。 ? Look forward to your feedbacks and suggestions soon.

期待您的反馈建议!

? What is your opinion on the schedule and next steps we proposed?

你对计划方面有什么想法?下一步我们应该怎么做? ? What do you think about this?

这个你怎么想?

? Feel free to give your comments.

请随意提出您的建议。

? Any question, please don’t hesitate to let me know.

有任何问题,欢迎和我们联系。

? Any question, please let me know.

有任何问题,欢迎和我们联系。

? Please contact me if you have any questions.

有任何问题,欢迎和我们联系。

? Please let me know if you have any question on this.

有任何问题,欢迎和我联系。

? Your comments and suggestions are welcome!

欢迎您的评论和建议!

? Please let me know what you think? 欢迎您的评论和建议!

? Do you have any idea about this? 对于这个您有什么建议吗?

? It would be nice if you could provide a bit more information on the user’s

behavior. 您若是能够就用户行为方面提供更多的信息就太感激了!

? At your convenience, I would really appreciate you looking into this

matter/issue. 如果可以,我希望你能负责这件事情。

4. Give feedback 意见反馈

? Please see comments below.

请看下面的评论。

? My answers are in blue below.

我的回答已标蓝。

? I add some comments to the document for your reference.

5. Attachment 附件

? I enclose the evaluation report for your reference.

我附加了评估报告供您阅读。 ? Attached please find today’s meeting notes.

今天的会议记录在附件里。

? Attach is the design document, please review it. 设计文档在附件里,请评阅。 ? For other known issues related to individual features, please see attached release notes.

其他个人特征方面的信息请见附件。

6. Point listing 列表

? Today we would like to finish following tasks by the end of today: 1…….2……. 今天我们要完成的任务: 1…….2…….

? Some known issues in this release: 1…….2……. 声明中涉及的一些问题: 1…….2…….

? Our team here reviewed the newest SCM policy and has following concerns:

1…….2…….

我们阅读了最新的供应链管理政策,做出如下考虑: 1…….2…….

? Here are some more questions/issues for your team: 1…….2…….

以下是对你们团队的一些问题: 1…….2……. ? The current status is as following: 1……2…… 目前数据如下: 1……2……

? Some items need your attention: 1…….2…….

以下方面需提请注意: 1…….2…….

7. Raise question 提出问题

? I have some questions about the report XX-XXX

我对XX-XXX报告有一些疑问。

? For the assignment ABC, I have the following questions:…

就ABC协议,我有以下几个问题:……

8. Proposal 提议

? For the next step of platform implementation, I am proposing…

关于平台启动的下一步计划,我有一个提议…… ? I suggest we can have a weekly project meeting over the phone call in the

near future.

我建议我们就一周项目开一个电话会议。 ? Achievo team suggests adopting option A to solve outstanding issue…… Achievo团队建议应对突出问题采用A办法。

9. Thanks note 感谢信

? Thank you so much for the cooperation

感谢你的合作!

? Thanks for the information

谢谢您提供的信息!

? I really appreciate the effort you all made for this sudden and tight project.

对如此紧急的项目您做出的努力我表示十分感谢。

? Thank you for your attention!

? Thanks to your attention!

谢谢关心!

? Your kind assistance on this are very much appreciated.

我们对您的协助表示感谢。

? Really appreciate your help!

非常感谢您的帮助!

10. Apology 道歉

? I sincerely apologize for this misunderstanding!

对造成的误解我真诚道歉!

? I apologize for the late asking but we want to make sure the correctness of

our implementation ASAP.

很抱歉现在才进行询问,但是我们需要尽快核实执行信息。

 

第二篇：酒店前台英文礼貌用语1

酒 店 礼 貌 英 语

HOTEL COURTESY ENGLISH 接 待 处 礼 貌 服 务 英 语

COURTESY ENGLISH FOR RECEPTION 1、 请填写登记表。

Please fill in the registration form. 2、 请稍等。

Just a moment please. 3、 先生，您有没有预约？

Do you have a reservation with us, sir? 4、 您预备如何付款呢？

How would you like to pay your bill? 5、 请问怎么拼呢？

How do you spell that, please? 6、 我在贵店预订了房间。 I have a reservation with you. 7、 请让我刷您的信用卡好吗？

May I print down your card, please? 8、 早上好***先生（女士），有一位先生 （女士）在大堂想和您通话，请稍候。

Good morning/afternoon/evening, Mr/Mrs ….There is a Mr/Mrs…in the lobby who wants to speak to you. Just a moment, please. 9、 对不起，电话没人接。

I’m sorry, but nobody is answering the phone. 10、请您在这里签一下字，好吗？

Would you sign here, please?

11、您打算在这里逗留多长时间？ How long will you be staying here? 12、能对一下您的护照吗？

May I see your passport?

13、这是房间钥匙，您的房间号码是***。 Here’s the room key. Your room number is***. 14、我能和David讲话吗？ May I speak to David, please? 15、我能给他留言吗？

Could I leave a message for him?

16、我们希望您在这里和我们一起度过的

时光非常愉快。

We hope you enjoyed your stay with us. 17、您有什么事吗？ May I help you?

18、请问您的房间号码？

May I have your room number, please? 19、欢迎光临我们酒店!

Welcome to our Hotel!

20、您想要哪种房间？

What kinds of room would you like? 21、分开付款还是一起付款？ Separate bills or one for all? 22、请问在哪里发传真？

Where can I send a fax?

礼 宾 部 礼 貌 服 务 英 语

COURTESY ENGLISH FOR CONCIERGE 1、 您有几件行李？

How many pieces of baggage do you have? 2、 我带您去前台，请跟我来。

I’ll show you to the Front Desk. This way, please. 3、 我带您到房间去。

I’ll show you to your room.

4、 您的袋子里有什么贵重物或易碎的东西吗？ Is there anything valuable or breakable in your bag? 5、 先生/女士，您先上。 After you., sir/madam.

6、 我可以把行李放在这儿吗？ May I put your bags here? 7、 请小心走。

Watch your step, please. 8、 请帮我拿行李，好吗？]

Could you pick up my baggage, please? 9、 这是您的取物条，先生。 This is your claim tag, sir.

、请稍等，我去拿一辆行李车。 Just a moment, please. I’ll bring a trolley. 、这是您的行李吗？ Is this your baggage? 、这是您所有的行李吗？ Is this all your baggage? 13、上去，先生。（下去，先生） Going up, sir (going down, sir) 14、（人满了）请搭下一班。 Next car, please.

15、您可以到服务台领取行李。

Your bags may be picked up from the Bell Captain’s Desk. 16、先生，请带着取物条到楼下

服务台领取行李好吗？

Could you come down to the Bell Captain’s Desk with your claim tag to pick up your bags, sir? 17、我想把这个寄放在您这里。

I’d like to leave this with you.

101112

18、请把取物牌给我好吗？ May I have your tag, please? 19、请检查东西是不是都在呢？

Could you check that everything is here? 20、先生，我帮您提行李好吗？ May I help you with your bags, sir? 21、您一共有多少件行李？

How many bags do you have in all? 22、地很滑，请小心走。

It’s slippery, please mind your feet. 23、小心您的头。

Please mind your head.

24、您要回酒店时，请给司机看这张名片。

Please show this card to the driver when you return to the hotel.

总 机 礼 貌 服 务 英 语

COURTESY ENGLISH FOR HOTEL TELEPHONE

1、 早上好/下午好/晚上好,太阳城大酒店， 我可以帮您吗？

Good morning/afternoon/evening, Suncity Hotel, May I help you?

2、 请稍候，我帮您将电话转给陈先生。 One moment please, I’ll connect you to Mr. Chen. 3、 对不起让您久等了。

Sorry to have kept you waiting so long. 4、 电话正在使用，您是否等一会儿或者

留下一个口信呢?

The line is busy. Would you like to hold the line or leave a message? 5、 请不要挂电话。 Hold the line, please. 6、 请问贵姓？

May I know who is calling? 7、 对不起，请再讲一遍 I’m sorry, I beg your pardon. 8、 请问他的房间号码？ What’s his room number please? 9、 您要留言给他吗？

Would you like to leave him a message? 、您知道他的房间号码吗？

Do you know his room number?

11、请等一等，我替您将电话转到询问台，

您先把他的房间号码查出来。

Wait a minute, please. I’ll transfer your call to theInformation. You should check the room number first.

12、对不起，我听不清楚，请大声点。

Sorry, I can’t hear you. Could you speak a little louder，please?

13、对不起，我听不懂，请您讲慢一点。

Sorry, I can’t follow you. Could you speak slowly? 14、您想什么时候醒来？

What time do you wish to wake up? 15、我们不会忘记的，请放心。 No, we don’t. Don’t worry. 16、是对方付费还是自付？

Do you want a collect call or a paid call? 17、对不起，电话没人接。

I’m sorry, but nobody is answering the phone. 18、对不起，酒店规定我们不能公开客人房号。

I’m sorry, but according to hotel policy

we are not permitted to give out guest’s room number.

19、如需打国际长途电话，先按“9”，

然后按国家代码、城市代码和电话号码。 For an IDD call dial 9 for an outside line. Follow by 00,then the country code, city code and the telephone number. 20、我想请布朗先生听电话。

I’d like to speak with Mr. Brown. 21、请再说一次好吗？

Could you repeat that, please?

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