Good morning/afternoon.It's my honor to meet you all here.My name is XXX.I'm an outgoing,honest and warm-hearted girl.I have worked in the students union for about 2 years and I had a part-time job in RAMADA hotel in GuangGu as well as the saleman's job for Chef Kang in Wal-Mart.I learn much in getting along with customers.At present,i have got my CET3 certificate and i'm preparing for my CET4 test.(I also will attend an examination to upgrate specialized subject to undergraduate course to improve myself.)I have passion in my major.so i will do my job carefully and treat customers kindly.I'm a really quick learner if you give me the chance to join in the department of western style restaurant,you will see my good performance at work.Thanks for your time.

My hobbies are listening to music and conmunicating with people. I love your hotel.I'm proud of myself applying for this job.

I like challenges and have great interest in this job.

I think the sincere communication and the witty ways in solving problems is very important.

I want to improve myself and make contributions to your hotel.

I love french food culture so i learn a bit of french language.Japanese is also one of my courses in school.

If i get the tip,first it is a kind of polite manners in western countries,second it is a recognition for my job.

补充：

Accepting a reservation 接受预订

Dialogue:

W: Good morning Italian restaurant. How may I help you/What can I do for you?

上午好，意大利餐厅，我能帮到您什么？

G: Yes, I’d like to reserve a table for tonight.

我想今晚在这订张桌子。

W: Certainly sir. For how many persons?（问人数）

当然可以了，先生。请问要订多少人的桌子呢？

G: Six.

六个人。

W: At what time would you like it?（问时间）

请问什么时候光临呢？

G: 7:30 tonight.

今晚7点半。

W: Yes, sir. May I have your name and telephone number?（客人名字及电话）

好的，先生。能告诉我您的姓名和电话吗？

G: It’s Smith and my number is 123456

史密斯，我的电话是123456

W: Thank you very much Mr. Smith. A table for 6 at 7:30 tonight. Is that right?（确认）

非常感谢，史密斯先生。今晚七点半一张六人桌,对吗？

G: Yes, thank you.

是的，谢谢。

W: We will hold the table for 15 minutes. And we look forward to seeing you/ Thank you for calling us.

我们为您保留桌子15分钟。非常期盼您的光临！

备注：1 接电话时 问候语+餐厅名+ How may I help you?/What can I do for you?/Is there anything I can do for you?

2 接受预订要问人数、预定时间、用餐形式（根据实际情况）、名字及电话。 Buffet自助餐 a la cart散点

3在结束通话之前要做一个确定（confirm）。

4 注意礼貌用语

Fully booked 预订已满

Dialogue:

W: Good evening. Italian restaurant. May I help you?

晚上好，意大利餐厅，请问能帮到您什么？

G: Yes, I’d like to reserve 2 tables at 8:00 tonight.

我想订两张桌子，今晚八点。

W: I’m sorry, sir, there aren’t any table left for 8:00 tonight. But we can book one for you at 9:00.

不好意思，先生。今晚八点的桌子全部预订完毕，但我们九点会有位子。 G: No, that’s too late

. 不好，那太晚了。

W: I’m terribly sorry, sir.

实在很抱歉，先生

G: How about tomorrow evening?

明晚呢？

W: We are fully booked for tomorrow evening, and I can’t guarantee anything, but we’ll try our best. I hope you’ll understand.

明晚的桌子也预订完毕了，我们不能保证，但会尽力而为。希望您能谅解。 G: I do, but I would appreciate it if you could arrange it. 我明白，但如果你们能帮忙安排到位子我会很感激的。

W: May I have your name and telephone number?

请问您的大名和电话？

G: David Hale?

大卫??

W: I’ll call you when there is a free table for tomorrow evening at 8:00.

明晚八点如有位子我们会尽快通知您。

G: Thank you. Bye.

谢谢，再见。

W: Bye.

备注：当座位已预订满时要表示歉意，尽量满足客人的要求，如：征求客人另安排时间或如有空桌再联系客人

早餐 breakfast

早、中饭 brunch6 T' u2 Q h6 u* p

午餐 lunch,lucheon" G9 p0 @* ^3 ~" \

午茶 afternoon tea

正餐 dinner2 g- k# D" W- u. d. y5 o; U" E! G

晚餐 supper

点心 refreshment

自助餐 buffet

自助餐厅 self-service cafeteria

家常便饭 home-made meal, homely meal , pottuck

便宴 informal dinner) z! m- _ b' K) ~8 N1 `

宴会 banquet: U( ^+ |; X& T9 [! w {2 E

套菜 complete dinner% _$ H! q# u7 ]1 Q( Z& E3 R- F

中餐 Chinese food

西餐 westen food) e. x( v: i! d

主食 staple

副食 subsidiary food

快餐店 snack bar- E$ K- `0 m& U# g

饭店 restaurant: ?9 h: O* k6 V# o/ Y

公共食堂 canteen

咖啡馆，咖啡店 cafe,coffe shop ! G+ G+ `% Z/ v1 f

5 H9 ~: [/ V4 }9 Q6 Q

食谱 recipe

长方面包 loaf8 |1 O$ c* f& u& c* [( `

甜面包 bun4 f+ a' S% a& i; A( h# N2 E

土司 toast

通心粉 macaroni

燕麦粥 oatmeal

馒头 steamed bun

花卷 steamed roll1 R& Y! ^: X, ?, m' k( P" G( l

烧饼，烙饼 griddle

) _7 Z" w- Z6 \, {9 L: \# Q

另外，酒店的一些工作用语是通用的词汇，如：

7 p& m/ S- D6 @2 d

Check In, Check Out, , _; {0 z# O3 S( z# y

8 _' x2 c4 g C7 X% x9 v/ S

Paid Out(结帐时的找零退款）

Rebate（退回错收的款，或因其他失误而作减扣）

# v: B+ S; o: f1 B5 T) x( O% j! G) g

Upgrade（客房升级，维持原房价）,% a2 {' T6 L7 w9 \/ C" }

Promotion（销售部的推广）

Package或Package Plan（包价计划）等。& V, R Q0 u5 O9 t

还有一些是非通用的词汇，如：

FIT (Free Individual Traveler)，广义上的“散客”，与Group相对。狭意上的散客用Walk-In来表示，Walk-In(W/I)并不是说客人没车可坐，而是指那些即无协议也无预订的“边缘客人”。

Concierge 礼宾服务， “金钥匙”一般授予这个部门员工。不设礼宾部的酒店，也至少会有个行李部。4 t5 S+ l; f# A0 Z" ~4 }1 A7 c

Steward 勤杂工 # \# ?, C- u0 r( S0 @% y3 g

9 ^% j) s, {4 v( T% a

酒店做清洁工作的人员有三种，一是客房服务的Room maid，二是公共区域的清洁工PA （Public Area)，第三种就是Steward，主要负责一些一线工作部门内部（如厨房）清洁，包括洗碗工。

Voucher（套票，西方流行的一种凭券消费方式，主要来自旅行社（T/A）。一份Voucher里往往包含了吃住行等的安排，持票人已预先向T/A付款）4 C7 [8 i. f7 ~$ V$ x, C

Coupon（用于房包餐等的凭券）

House Use 员工用房（如值班经理过夜使用的酒店客房）。在酒店术语中，House跟Property实际上都是指Hotel。这三个词在酒店用语里经常可以换用。象前面所说的ENT单，它实际上就是一个On House(酒店招待）。

1. Do you like to go out eating?

想不想出去吃呢?

有次我问老美出去吃东西怎么说, 他回答说一般出去吃饭, 他们只说 go to eat , go out eating 或是 eat out 而不会说 go to dinner, go for lunch, 也就是不需特地说中餐或是晚餐. 所以后来老美问我刚去哪了, 我应该要说 I just went out eating, 而不会说 I just went to dinner. 小细节多注意, 你的英文会更棒.

如果要强调是去吃午餐或晚餐的话, 一般就直接说 lunch 或是 dinner. 例如人家问你, "Where did you go?" 你就可以答说 "lunch."

2. There is a Deli over there, do you like it?

那里有一家 Deli (餐厅), 你喜不喜欢呢?

美国的餐厅可分很多种, Restaurant 是一般的通称, 另外常用到的有 Deli : 供应三明治, 沙拉这种现成的, 不需再经过烹调的餐厅, 例如 SUBWAY 就可以算是 Deli. 另外还有 Grill 也随处可见, 翻译成烤肉餐厅, 多半是提

供牛排, 汉堡热食类的食物.

Deli 这个字是 delicatessen 的简写, 可是现今在美国一般只会听到 deli 而很少听到 delicatessen 了!

3. What do you like to drink?

想要喝什么?

美国餐厅的习惯, 吃饭时都会点一大杯饮料, 所以侍者一定会先问你 What do you like to drink. 也有人会这么说, Can I get you something to drink?. 一般餐厅都会提供的有 Coke, Diet Coke, Sprite, Iced Tea, 以及 Lemonade 等. 如果什么都不要, 就说 Just water.