工 作 总 结

屈指算来，我加入XXXX公司已经整整三年了，在这期间，在同事们的帮助下，从对秘书一职业务生疏成长到今天处事的轻车熟路，而同时在为公司默默的奉献中，自己待人接物、处理问题等各个方面能力和经验都有了长足的进步，也越来越深刻地体会和理解到秘书工作的重要性和所需具备的素质。

起初，曾简单地认为秘书工作主要就是处理日常琐事，象打字、接听电话等等，然而很快我就发现处于当今信息时代而且又是在中外运—敦豪公司这样一个高效运作的合资企业中，其工作涵盖的内容和特殊的作用远远不限于此。

最为突出的是经常会有计划外的重要事件需要立即处理或联系相关人员。一次临时接到需要吴总为****总公司全国经理会做汇报的通知后，在草拟出初稿后，吴总就出差了，在刘京华经理和东梅经理几经修改并多次与当时在国外的吴总联系请示后，定出终稿，在开会当天一早，与徐正荣主任和陈师傅天不亮就去公司，带上电脑和打印机，一起直奔机场，接到刚下飞机的吴总，驱车数十里，赶到外运开会会场，在最后时刻，演讲前又按照吴总要求进行了一些必要的修改，打印出胶片。随后，吴总的报告空前成功，得到**** 总公司的盛赞，当时感觉特好，辛苦毕竟没有白白付出。

说这个职务特殊，其实担负着承上启下关键作用。最重要的是我逐渐认识到了处在这个职位必须从公司整体出发，必须具有很强的服务意识，不仅仅是为总经理服务，更需要全力为总经理和各个部门、分公司以及外运公司等相关单位与总经理更好地沟通交流而服务。这一认识也使我在工作中能够经常保持一种积极负责的态度去与所有人协作。在力所能及的范围内协助其他部门一些工作，如协助办公室一起准备公司一些重要的会议，对办公室一些文件的翻译整理；与电脑部员工一起加班对公司机器的软件进行升级等。在去年外方董事总经理替换后，新任秘书到岗之前，同时为两位董事总经理处理日常事务，新秘书到任后，积极主动交接工作并交流经验等等。

当然日常事务性的工作毕竟是秘书工作的一部分，看似琐碎，实际上也存在着一些规律性，只要处理得当，也会事半功倍。以日常处理递交上来需要总经理签字的文件为例，起初只是原封不动交给总经理签字，如果有疑问再退反给提交人，这样往往需要一些周折，对分公司而言，是需要等更长的时间。现在，我对这些文件一般是先进行登记并“过滤”，有疑问处直接询问或返回，这样在总经理质疑时就能得到较为合理的解答，一定程度上提高了工作效率也增强了办事能力。

如今，我也越来越发现自己需要不断更新知识，这样才能不断提高，才能更好地为公司服务，也只有这样才能向更高一个层次即协助总经理日常管理，为之提供决策依据转化。现正计划中将利用以前的知识结合现在公司的实际设计一套决策系统。

我深知只有每一个员工不断付出，公司才会发展，而自己也才能有机会得到全面锻炼，逐步实现自己的价值。

During the last three years since I joined XXXX, I have learned a lot and gained much experience with the help from all my colleagues.

Secretary seems to be a routing job. At first, I simply considered that it only included picking up phone calls, typing documents, and arranging appointments. Soon I found actually it is far more than that. I have to assist the manager act as the liaison between difference branches and offices, draft documents and reports, to be in charge of the correspondence. All these jobs need good arrangement. I have to decide the priority and handle some emergency cases.

Once Mr. Wu was informed to attend a meeting held by ****. He was requested to make a presentation to all attendees. Before the meeting, he had already been arranged to take part another 2-days seminar in Singapore. So he just skimmed through my draft presentation and then flight to Singapore. In the following 2 Days, after several modification by Mrs. Liu Jinghua and Mrs. Dongmei and asked for instruction with Mr. Wu by long distance call，we made the final version. In the early morning of the third day, we brought the computer and printer, picked up Mr. Wu at the airport and drove hurriedly to the venue which was 40 kms away from the airport. I made some subtle edit and printed out some films as Mr. Wu’s requirement in the last minute when we got there.

His presentation was very successful and was highly praised by the officer of ****. When I heard the news, I was gratified.

Nowadays, I realize that it is very important for secretary to take the whole situation into consideration and service for not only the general manager, but also for all the departments and branch offices. This understanding impel me to do the daily work with a positive attitude. I am willing to help other colleagues. Such as arranging meeting accompany with ADM office and translating some documents and reports for them, making some necessary updating for company’s computers in holiday with the IT department. At the end of the last year, the managing director was changed. I acted the role of secretary for the two managing directors in the same time when there’s a vacancy.

The routing work is only a small part of the job for the secretary. It seems trivialness but it has its own regularity. If you deal with it properly, you can get twice the result with half the effort. For example, there are lots of documents need general manager’s signatures every day. Originally I just collected them and gave them to general manager directly with out any comments. When there is some doubt, I would send

them back. This action is low efficient for most of departments and branch companies. Now I try to register all the documents and process them first to filter some doubtful documents. This method highly improved my efficiency. Also I am going to design another decision-making system in the next year.

I love my job, as it is important and interesting. I know it is always a challenge for me along with the development of the company. I need continuous update of my knowledge and I determine to do it better in the future.

 

第二篇：秘书部3月份总结

秘书部三月份总结

本月秘书部具体活动的开展如下：

活动一：在3月x日，在A4教学楼，我部播放了以感恩为主题的电影--《放牛班的春天》来弘扬感恩精神，以树立当代大学生的良好形象，我部每班安排10 名同学参加活动。

活动目的在于：

首先，充分利用节假日对全院同学开展一系列实践活动。通过讨论学习，使全系院学生在思想上提高了认识。学习雷锋助人为乐的光辉事迹，学习雷锋遇到困难，不认输，勇往直前的精神，通过学习使雷锋精神在全体同学心中重新焕发光彩。

其次，利用各种途径宣传，号召全体青年志愿者积极参加社会实践活动，弘扬“团结、友爱、互助、奉献”的高尚精神。

再次，实践活动安排得当，实践切实可行。我部在制定实践锋活动方案的时候就充分考虑到了活动的可行性。在不影响学习，保证学生安全为前提下，策划了适合我班学生、注重实效的活动，以使学生在活动中受到了更深刻的思想教育。

活动成功的经验如下：

1、准备要充分。组织者团支书考虑全面，做好充分的调查研究，制定出可行方案。

2、安全及纪律要求严格。为了保证活动圆满成功，活动要求每位同学有严格的纪律，在同学们都按组分成小分队，列队步行和归校，便于管理、有利于安全。

3、总结教育及时。活动结束便及时进行总结，对本次同学们出色的表现及个人进行表扬，对不足之处进沟通交流。

总之，本月活动虽已结束，但服务的精神并未传承结束，我系将继续组织开展社会服务性活动，使之坚持经常。并在活动过程中，不断改进、完善，争取做到更好。

团总支秘书部

20xx年x月