20xx年店长个人年终工作总结 两篇

第一篇：店长个人工作总结范文

一年的时间很快过去了，在一年里，我在美步领导及同事们的关心与帮助下完成了各项工作，在思想觉悟方面有了更进一步的提高，但还有很多的不足，本年度的工作总结主要有以下几项

1、工作的态度。

来到美步大集体，本人遵纪守法，爱岗敬业，具有强烈的事业心，积极主动认真的学习专业知识，工作态度端正，认真负责，当然这也是本人认为，自己还是有很多需要改正的地方。

2、专业知识、工作能力和具体工作。

我是XX年11月份来到美步工作，担任美步宁波分公司店长，协助宁波分公司总经理做好工作。美步工作以简单快乐为主，但为了搞好工作，要向领导请教、向同事学习、自己摸索实践，在很短的时间内要熟悉美步的工作，明确工作的程序、方向，提高了工作能力，在具体的工作中形成了一个清晰的工作思路，能够顺利的开展工作并熟练圆满地完成本职工作。

在这一年，我本着把工作做的更好这样一个目标，积极学习完成以下本职工作：

(1)协助各部门做好销售、测量、安装、反馈等工作，并把原来没有具体整理的文件按类别整理好放入贴好标签的文件夹内，给大家查阅文件提供了很大方便。

(2)XX年底协助杨总顺利地完成了XX年雅戈尔工程。为了不耽误工程进度、积极联系厂部工程进度。

(3)店长看上去是一份很简单的工作，但真的做起来需要认真负责，态度端正、头脑清晰。我认真学习公司的各项规章制度，理清思路，分类整理好各类规定，并认真学习，可能个人的能力有限，没有很好的完成这项工作，我会在新的一年里努力把工作做好，做好公司的管理工作。

(4)严格执行公司管理规定，做好一个店长的本职工作，认真、按时、高效率地做好公司领导交办的其它工作。

为了美步工作的顺利进行及部门之间的工作协调，新的一年开始，工作态度和勤奋敬业方面。热爱自己的本职工作，能够正确认真的对待每一项工作，工作投入，有效利用工作时间。总结一年的工作，尽管有了一定的进步和成绩，但在一些方面还存在着不足。比如工作的积极性不够，个别工作做的还不够完善，这有待于在今后的工作中改进。 第二篇：超市店长个人工作总结范文

在即将过去的2014，有很多美好的回忆浮现在脑海里，在公司的重视好和培养下，个人取得了很大的进步，同时，也觉得有很多的不足之处。

作为一名店长深感到责任的重大，大半年的店面管理，工作经验，让我明白了这样一个道理：

一是对于一个经济效益好的公司来说，一是要有一个专业的管理者; 二是要有的专业知识做后盾;

三是要有一套良好的管理制度。

作为公司的一分子，我要做到以下几点：

一、认真贯彻公司的经济方针，同时将公司的经营理念及策略正确并及时的传达给每个店员，做好承上启下的桥梁作用。

二、做好店员的思想工作的同时团结店员，充分调动和发挥店员的工作积极性，了解每位店员的优美所在，并发挥其特长，做到另才适用，增加增强本店的凝聚力，使之

成为一个团结的集团。

三、通过各种渠道了解同行信息，了解顾客的消费心里及习惯，做到知己知彼，心中有数，使我们的工作有针对性，从而避免因此而带来的不必要的损失。

四、以身作则做店员的表帅，不断地学习提高自己的同时不断地向店员传输企业文化，教育店员要有全局团队认识，凡事要从公司整体利益出发。

五、以热烈周到及细致的服务去吸引顾客，发挥所有店员的主动性和积极性，为公司创造更多更好的业绩!新的一年即将来临，成绩只能代表过去，我将以更精湛娴熟的业务，同时在公司的领导下来治理好我们枞阳店!力争在20XX年再创佳绩!

 

第二篇：20xx年酒店年终工作总结

20xx年酒店年终工作总结

Did the job sum up the hotel end of the year 20xx? ? ? ? Our hotel made 3 paces take strategic program in practice beginning: The first pace, the standard that presses hotel of 4 stars class perfects the investment of hard software equipment; The 2nd pace, the quality that has employee team is taught and groom, from go up at all the quality that improves various employee, establish right 4 stars level with the management of 5 stars class and service hotel; The 3rd pace, want beneficial result from inside management, xx of base oneself upon, outward radiate, roll out Xxx brand. Be in a year of in the past, develop strategic goal to achieve our established the 2nd step, we were carried out “ go straight towards Ma Ai to spell ability to win “ plan going straight towards a horse, our faculty carries on Jing Gang adequately to love the Xxx spirit with course of study, consecratory solidarity, in the Xx hotel market with intense competition, be brave in to innovate, dare be a person first, collect is ringing to go straight towards equestrian symphony attractively, put extraordinary splendour alone in the person of the same trade, contend for with day brightness! Going straight towards a horse to plan in year, unified, target makes clear our faculty thought, the work is steady, with “ equal, competition, study, enterprising “ , go all out in work tenaciously, never the Xxx spirit that character defeats, be brave in to innovate, develop enterprising actively, plan in salangane year foundation, each work to go up again a new chance to extricateoneself from an awkward position: ? ? ? The first, fall in the joint efforts of hotel faculty, our hotel is overfulfiled go straight towards Ma Hua year each index, at the same time pay of the income of faculty, welfare and integral quality get substantially rise, those who realize hotel and employee is double win. ? ? ? The 2nd, “ 3 are this “ guiding ideology fulfils each job truly in, improved the job of employee and surroundings, make the service quality of employee and service skill get ensuring. ? ? ? The 3rd, September, the hotel holds contest of the 3rd skill, execute unconscious eye to place make the bed of stage, unconscious eye, in making our service skill walked into the intention, scientific memory that uses situation from simple level memory, come, what showed skill of staff of our Xxx big public house and skill adequately is excellent, in the whole nation it is initiate, laid a foundation to create Xxx brand to hit thereby; ? ? ? The 4th, November, hotel success ground and combination of hotel of × of × of bright garden × run first China restaurant seminar of Xx of service of Jin Yao spoon, had very big stimulative effect to the promotion of concept of Xx gold key; ? ? ? The 5th, December, the organization of Chinese gold key that the hotel is like in Zhejiang peaceful wave wins highest and honorary award on annual meeting. Explain since the hotel since joining golden key to organize, the job that our gold key serves and concept of its individuation service promoted the development of the hotel. ? ? ? The 6th, hotel journal “ the sound of employee “ be judged to be restaurant of association of restaurant of travel of 20xx year Xx excellent publication; ? ? ? The 7th, work through many preparation, hotel management manual and personnel rules already were published, this is our practice works 3 years the summary of experience, it is the crystallization of faculty wisdom. ? ? ? The 8th, through going straight towards Ma Nian a series of grooming, hotel staff gets very good development, a batch of professional knowledge are excellent, integrated the first-class staff with high quality shows itself. ? ? ? Above is exceedingly good the taking of achievement hard-earned, with us conscientious job does not separate each stuff, condensing our faculty among them countless painstaking effort and sweat. 3 years when review start business, we take very rough level that cross, from practice first “ the sun project that does not fall “ to “ salangane plans “ and “ plan going straight towards a horse “ , the found from practice goes to getaway of the 2nd year and go

straight towards great progress of Ma Nian, our work steadily, go up one year a new chance to extricateoneself from an awkward position. Although be 3 short history, be fully loaded with our Xxx person however stand together regardless of situation struggles jointly history, the model worker that emerge in large numbers gives hillock of a batch of love to respect course of study, solidarity to dedicate, outstanding administrator and first-class staff. Today we to among them 4xxxx first-class staff. But the Xxx person that we won’t forget ground of other unknown to public to struggle to go up in each working station, because had you, xxx just has today’s good result; because had you, ability of seedling of Xxx this individual plant has the thrive now! ? ? ? Indeed, result attributes the past, belong to the achievement be pleased with oneself that obtained yesterday, we more do not answer by the brilliant turn sb’s head yesterday. When a year of new advent, the history turned over brand-new one page again, we stand in new start again, begin new journey, tomorrow, we are faced with more brutal market to be contended for unexpectedly even, meet all sorts of difficulty and challenge. On progressive path, our Xxx person never character fails, also never character is successful, to Xxx person, successful, forever consist in tomorrow! ? ? ? Today, we hold summary plenary meeting here, should review the inadequacy on ourselves job and shortcoming more, be prepared for danger in times of safety, against a rainy day, for a year of new ready-made. A year when sum up the past, a few respects that remain to strengthen and improve under existence return in our job: ? ? ? 1, strengthen a branch between and the communication between sectional interior and harmonious? ? ? This problem has been a dense disease, it is an old issue, when attending a meeting summary last year, once had emphasized, but when arriving at present till, do not have how old improvement, the hotel often puts in a kind of such phenomena now: The thing of a sectional happening, the branch related to its does not know however; The thing that the foreman inside the branch, director knows, sectional manager is not clear however. Whole public house is the organic whole of a mutual connection, of each branches run those who made whole public house to run a mechanism, use in labour, of any one information segment be illogical free, meet those who bring about the job go up to be out of line, have the normal movement of the other department that can affect a public house, before us paragraph the checkout leakage only appearance that time appears, cause the guest’s dissatisfaction, when go up objectively even if working as a result of the staff member not attentive, check strength to be caused not quite. Inside individual branch, some administrator did not hold to “ come from inside employee, go in employee “ the mass line, arrive without development among employee, give now class employee to the circumstance also does not wish to be reported to superior, can deal with deal with, cannot handle the appearance with respect to evade, cause the guest’s dissatisfaction thereby, damaged the image of the hotel. Between the branch and sectional interior is short of rare effect communicate with harmonious, continuity is done not have on the job, one but occurrence problem investigates duty is not to close however already, hang high. Dispute over trifles each other between individual branch, shirk responsibility, hold a section even harmonious meeting also cannot solve a problem, want general manager to appear personally personally harmonious, communicate. This kind of phenomenon is very abnormal, affected working quality and beneficial result severely, be sure finally to harm the interest of the hotel, cause the increase that damages faculty thereby. 2, the working way that strengthen and improves various administrator and leadership style? ? ? We are certain administrator exists on working style and leadership style serious government-owned creed liability, the eye grows overhead, the eye looks up, bad to learn, bad to ask, bad to consider, chan Ping worked experience rest on one’s laurels,

like to make exterior text on the job, place government-owned lord framework, everything issues orders, bade below employee goes finishing, also was not checked afterwards seriously, supervise and fulfil, there still is good person creed, one who tries not to offend anyone in our real work, discipline is not strict and impartial, of this canal without giving thought to, of this processing do not handle, go up in the job too be swayed by one’s emotions. Providing a case to the personnel of cadre door and goods and materials also is to be satisfied at sciolistic, did not accomplish know fairly well, know sth like the palm of one’s hand, how to bring into play on the job without, control the manpower of cadre door and goods and materials, realize a profit thereby the biggest the effective and feasible plan that change. Heart of individual manager liability is not strong in administrator, the spirit that respect property is defective, the job did not finish to come off work ahead of schedule, to employee groom too too cursory, the direction that has no very good assurance to groom grooms with what solve a problem method, also individual administrator is in working hours and private chat reach cheat ranking behavior, supervise not do one’s best to the job, make a gesture to give the impression of doing sth, random criticism, shirk responsibility, the business that has emphasized on management is to make repeat a mistake, in the final analysis of this kind of phenomenon is administrator job too too imprudent, not faithful to working career, organic meeting with respect to practise deception, both neither of this kind of behavior is loyal to his career, it is not responsible to oneself; Integral quality has no antechamber personnel to rise very well, especially antechamber receives difference of silver-colored attitude of attending to guests, without smile, the method that handles an issue is undeserved. Old hall tea staff member discipline is inattentive, the service is not active. The rate of serving of dining-room staff member, checkout is too slow, guest room sanitation clears not in time, this leaves bad impression to the guest, affected the integral figure of the hotel. Of certain administrator have a hot temper, method of leadership is deficient in artistic quality, those who carry out is “ a big stick policy “ , be fond of hair Guan Wei, random criticism, go caring our employee without real ground, experience the feeling of our employee. Its often are administrator show off as a result temporarily fast, and be upset by unkindness in employee heart, cause unsatisfactory, bring about the job to be begun hard thereby. Various administrator should form this kind of consciousness: Each employee are the precious fortune of the hotel, without satisfactory employee, do not have satisfactory service. Various administrator should realise he serves for follower employee more, only administrator provides good service for employee, employee ability provides excellent service for the guest. ? ? ? 3, farther emancipatory thought, increase innovation capacity? ? ? The thinking of various administrator is put generally in a kind of laziness, train of thought is not agile, innovation vigor is deficient in badly, it is mostly handle affairs by experience, small the decoration to an adornment, certain administrator did not think how gift is perfect. Market competition is increasingly intense now, the method that an almanac studies after all is to won’t do. Face the demand of new condition new job, various administrator should learn new knowledge ceaselessly, accumulate new ability of new experience, growth. Comrade Jzm says well in 16 big reports: Innovation does not have end, my be on the bench breaks through forefathers, later generations also breaks through us necessarily. This is the pattern with ongoing society. We must be mixed from the current situation that at present the market competes prospective have sth in mind, increase further live crisis feeling, strengthen market competition consciousness, such, our enterprise talent moves toward a victory from the victory ceaselessly.