假如你是王华,在第一百货商店买了一部SQ200手机,发现手机有质量问题,写信给商店经理投诉。内容如下:
1. 不能拍照,不能收发信息,等等。。。
2. 希望对方可以允许你退货或者是换部新手机。
3. 写信日期是20xx年12月21日。注意书信格式。
No.7 Jiang Nan Road,
Chongqing City, China
stDec. 21, 2008
Dear Manager,
My name is Wang Hua. I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from
ththe First Super Store on Dec. the 18.
First of all, the cell phone can not be used to take pictures. It seems that there is something wrong with the camera. Second,
I can neither receive nor send messages through this cell phone. Moreover, the buttery power is too short to last for one day.
Because of the above issues, I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me. If you have any better suggestions please contact me as soon as possible.
Thank you!
Yours Customer,
Wang Hua.
假如你是第一百货公司的经理吴刚,针对上文给予回复。
thDec. 30, 2008
Dear Mr. Wang,
My name is Wu Gang, the General
Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us
about these problems.
As far as your SQ200 cell phone is
concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect!
Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day!
Sincerely,
Wu Gang.
回复投诉信的常用句型
1. I feel terribly sorry to hear what you said。
2. sth. must be done about it。
3. I will immediately attend to it so that I can give you a satisfactory response。
4. Please forgive what we did to you and accept our sincere apology。
5. There are three ways we can handle this situation。
6. We do wish you could be satisfied with what we have compensate for the trouble we made。
7. We have communicated with the concerned person, confirmed what you had complained, and punished him。
8. We will have him apologize to you on the day you appoint。
9. We do value your business and friendship。
10. We would have refund and hope that you could accept our sincere apology for the mess we made。
Dear Mr Cooper
You will be enjoying new engines which we delivered to you yesterday They will reach you no later than August 10
We received your letter of July 30 in which you requested that we replace two MG - 02A diesel engines with two MG - 02B units We are sorry to learn that the MG - 02A engines which we shipped to you on June 6 did not prove satisfactory
Our representative looked into the matter immediately with our chief engineer in your city because we are always desirous of furnishing our customers with the best and most efficient machines They found that a MG - 02B engine is recommended to be used for your particular diesel generating set Apparently this must have been overlooked by some people in your firm when MG - 02A units were ordered
Of course, we realize that sometimes an incident such as this occurs and we are sending the engines you requested We are sure that the newly delivered models will meet your satisfaction and offer you the most efficient performance of your diesel generating sets
Please send back the original units by the first available vessel If we can assist you in any way in future, please let us know
Sincerely yours
下面是一封对索赔和投诉的肯定回复。由于是卖方发错货,我们来看看卖方是怎么答复的:
Dear Customer
Re: SMG - 75 Household Electric Appliances
Immediately after we received your letter we dispatched two cases of the correct SMG - 75 Household Electric Appliances by S. S. Shunfeng which left for your city on March 20. They are expected to reach your center warehouse by the end of April.
Every individual product or service of our company is fully guaranteed, and we are glad to make this adjustment for you. Thank you for writing us so promptly.
The mistake occurred as a result of staff shortage during an unusually busy season. Through an
oversight the wrong goods were sent. We wish to express our concern for the inconvenience caused to your clients.
The SMG - 75 Household Electric Appliances you will receive are new on the market. Their arrival will make performance a pleasure for your customers.
Enclosed is the latest catalog of other electric goods. Each of our products carries an absolute five-year warranty. If you feel interested in anything, please let us know. You will earn a special discount of two percent, provided that we receive your order by May 15.
As to the goods you originally received, please send them back to our address by the first available ship, freight forward.
Thank you again for your cooperation.
Truly yours
响应泗住建局关于春节期间安全生产、工程款支付及预防拖欠农民工工资情况汇报春节即将来临,为切实做好春节期间施工现场安全和稳定工作,工…
神达电脑诉商评委商标驳回复审行政纠纷_______________________________________________…
根据市政府法制办文件汴政法函【20xx】18号文件的要求,结合本单位具体工作认真研究后,现对市政府正在审查的《开封市政府投资城市基…
精辟之极的神回复全集1、私房钱藏在哪不会被老婆发现?神回复:直接捐给红十字会吧,别说是你老婆了,全世界都找不到。2、中国耗时最长的…
神回复1私房钱藏在哪不会被老婆发现?神回复:直接捐给红十字会吧,别说是你老婆了,全世界都找不到。。。2中国耗时最长的工程是什么?神…
检举信范文检举信尊敬的王书记您好感谢您曾在百忙中接见我我知道您也曾关注过我反映的问题也知道您是个好领导但因为您忙而且对我的检举和上…
举报信范文XXX:或尊敬的XXX机构我现在举报无证开采矿场的矿主**,这矿产私占我们农民的山地,洗矿水(污水)未经处理就排入水榘和…
关于匿名举报信举报内容的调查报告管理处领导奉处领导指示于七月十八日下午质检部盛青福田补会第二执行办屈根武三人就匿名举报信举报内容进…
举报信范文xxxxx人民检察院为了打击经济犯罪纯洁干部队伍提高党在人民心目中的威望现将我们所了解的李的犯罪事实举报如下被举报人李男…
致先生的投诉信函回复先生您好回信收到从信中可以看出您是一位非常有正义感和关心社会的人关于我院服务部员工违反医院制度规定及服务态度问…
写信投诉抱怨的题型很常见怎样才能合理的表述不满又能显得理由充分下面介绍下这类书信的常用词汇和句型ComplaintLetter词汇…