英语商务信函-投诉信回函

Executive Changes ltd.

430 Kidderminster Road

London NW1 8PL

22November 2009

MrG T Duval

Semana Plastics ltd

Frinton Chase

Felixstowe IP11 8TQ

Dear MrDuval

Thank you for your letter of 20November and for taking time to express your concern over the seminar last week. We agree that the situation was unfortunate.

Although some of your delegates were not able to attend the seminar, it was very successful. People who were present told me that they are very satisfied with the seminar. The date of last seminar was fixed two months before it was held.We havenever been informed about any changes of delegates’ number and hence

organized everything that we have settled together, therefore, neither a second, free of charge session nor fee reduction is possible.

As you may know, all the booklets we hand out in seminars are for internal use and only for people on courses. I am very sorry that we could not send you any copies of that.

Refer to your concern over the expenses in the invoice, I reviewed every detail of the expenses very carefully again. The travel and accommodation expenses are part of the package price and the same as in the price list which was approved before.

At Executive Changes, we always aim to provide our customers with the best possible services. Especially we offer our long-standing customers better conditions, for the

next seminar we can offer you 10% discount to the normal price. If you have any further questions, please do not hesitate to contact us.

Sincerely,

Max Mustermann

 

第二篇：商务信函写作：投诉信范文

商务信函写作：投诉信范文 Directions:

You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You dont need to write the address. Dont sign your own name at the end of the letter, use Donna instead.

Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated.Sincerely yours,Mary

译文亲爱的先生：我写这封信是想让你知道你们的一个员工的服务态度。我收到你们上个月的话费单后发现有一些计算错误，我认为我被多收了两个国际长途费用。但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。请早日回复。真挚的：玛丽

相关推荐

专栏推荐