抱怨服务质量

You should spend about 20 minutes on this task.

You booked a two-week holiday to Sydney with Holiday Travel. You are not happy with the holiday—no one met you at the airport, the hotel was unsatisfactory, and so on．

Write to Holiday Travel to complain about the holiday giving details about the problems. Request some compensation or refund．

Write at least 150 words．

You do NOT need to write your own address．

Begin your letter as follows：

Dear _________,

Dear Mr. Smith,

I am writing to complain about my recent holiday in Sydney which was organised by your company.

My wife and I selected the two-week tour starting on 29th December. On arrival at the airport,there was no one to meet us. We waited for half an hour and then had no choice but to take a taxi. This cost $30. The receipt is enclosed.

The hotel was not what I would consider three-star. The room was dirty; the beds were small and uncomfortable, and the hotel refused to provide us with dinner. We had to spend a further $500 on extra meals. Again, I enclose our restaurant receipts.

I find it dishonest and unacceptable that your company sold us a tour which in no way resembled the description, and my wife and I expect to be compensated for all our extra expenses. The receipts which are enclosed total $530. We expect to receive your cheque very soon.

Yours sincerely,

Fan Yang

抱怨房屋问题

You should spend about 20 minutes on this task.

You rent a house through an agency. The heating system has stopped working. You phoned the agency a week ago but it has not been mended yet.

Write a letter to the agency. Explain the situation and tell them what you want them to do about it.

Write at least 150 words.

You do NOT need to write your own address.

Begin your letter as follows：

Dear _________,

Dear Sir/Madam,

I am, at present, living in a house which I rented through your agency. I am sorry to inform you that the heating system in the house stopped working some time ago.

I phoned your agency and explained the problem one week ago, but you have not sent anybody to fix the heating system yet. This is very inconvenient—not to mention the dangerous to health—as the weather is starting to get colder. I am puzzled as to why you have not paid attention to this urgent matter.I must remind you that a fully operative heating system is one of the terms of the lease of the house.

Therefore, I would very much appreciate it if you would send a technician to repair the system as soon as possible. He may call at any time during the day, as either I or my wife will be at home all this week.

Yours sincerely,

Fan Yang

抱怨产品质量

You should spend about 20 minutes on this task.

You have bought an MP3 at a shop. On reaching home, you discover a fault with it． Write a letter to the shop authority explaining the situation, and ask that the problem be put right.

Write at least 150 words．

You do NOTneed to write any address．

Begin your letter as follows：

Dear _________,

Dear Sir/Madam,

I wish to make a complaint about an MP3 which I bought three days ago in your shop.

As is my habit, I made a point of trying it out on the spot. It worked well, and so I went ahead and purchased it. However, when I got home and tried it again, it seemed that the volume knob had ceased to work. Removing the back of the case, I found that the internal components of the MP3 had all rusted. Not only that but some of the wires were broken.

I am sure that you will agree that this is a most unsatisfactory situation. Therefore, I request you to arrange to replace this MP3 with another one, which must be in perfect working order. Failing that, I will have to visit for a full refund.

Yours sincerely,

Fan Yang

说明请假原因

You should spend about 20 minutes on this task.

You have had an accident and are in hospital.

Write a letter to your college administration explaining why you will be absent from class for the

next month. Ask for advice about how to continue your studies during this period.

Write at least 150 words.

You do NOTneed to write your own address.

Begin your letter as follows：

Dear _________,

Dear Prof. Smith,

I am writing to explain my absence from classes since April 21st, 1999.

On April 20th, 1999, I was involved in a serious motor vehicle accident. I was transported to the hospital in an ambulance, where I was treated for a broken ankle, fractured collarbone, and three bruised ribs. My doctor advised complete bed rest for six weeks, and as a result, l have been unable to attend classes since April 21st, 1999.

I am concerned about keeping up with my studies, and have been doing the required readings, as assigned by my professors. My biggest concern is whether I will be eligible to take the final exams in June. Would you please give me some advice regarding my courses and exams, specifically any special consideration given to me in light of my current situation?

Thank you for your kind assistance. I look forward to hearing from you soon.

Sincerely,

Fan Yang

说明物品丢失

You should spend about 20 minutes on this task.

You have lost your credit card.

Write to the manager of your bank. Explain where and how you lost the card and any other relevant details. Ask the manager to cancel the old card and to send you a replacement. Write at least 150 words.

You do NOT need to write your own address.

Begin your letter as follows：

Dear _________,

Dear Sir/Madam,

I am writing to confirm the loss of my credit card.

The details of my card are as follows. It is a Visa card in the name of Fan Yang. The credit card number is 4531 7602 2597 ××××. I have had the card since 1994. This card is valid from August 2005 to August 2006.

I lost the card at about 10:30 in the evening yesterday. The only time I used the card yesterday was to buy three dictionaries at the Haidian Bookstore. By accident, I left the card at the shop. When I realised what I had done, I telephoned the shop, but the shop assistants there could not find the card.

Could you please cancel my card immediately and make the necessary arrangements to issue me

with a replacement card?

Thank you for your assistance.

Yours faithfully,

Fan Yang

说明物品丢失

You should spend about 20 minutes on this task.

You have lost your credit card.

Write to the manager of your bank. Explain where and how you lost the card and any other relevant details. Ask the manager to cancel the old card and to send you a replacement. Write at least 150 words.

You do NOTneed to write your own address.

Begin your letter as follows：

Dear _________,

Dear Sir/Madam,

I am writing to confirm the loss of my credit card.

The details of my card are as follows. It is a Visa card in the name of Fan Yang. The credit card number is 4531 7602 2597 ××××. I have had the card since 1994. This card is valid from August 2005 to August 2006.

I lost the card at about 10:30 in the evening yesterday. The only time I used the card yesterday was to buy three dictionaries at the Haidian Bookstore. By accident, I left the card at the shop. When I realised what I had done, I telephoned the shop, but the shop assistants there could not find the card.

Could you please cancel my card immediately and make the necessary arrangements to issue me with a replacement card?

Thank you for your assistance.

Yours faithfully,

Fan Yang

说明请假原因

You should spend about 20 minutes on this task.

You have had an accident and are in hospital.

Write a letter to your college administration explaining why you will be absent from class for the next month. Ask for advice about how to continue your studies during this period.

Write at least 150 words.

You do NOTneed to write your own address.

Begin your letter as follows：

Dear _________,

Dear Prof. Smith,

I am writing to explain my absence from classes since April 21st, 1999.

On April 20th, 1999, I was involved in a serious motor vehicle accident. I was transported to the hospital in an ambulance, where I was treated for a broken ankle, fractured collarbone, and three bruised ribs. My doctor advised complete bed rest for six weeks, and as a result, l have been unable to attend classes since April 21st, 1999.

I am concerned about keeping up with my studies, and have been doing the required readings, as assigned by my professors. My biggest concern is whether I will be eligible to take the final exams in June. Would you please give me some advice regarding my courses and exams, specifically any special consideration given to me in light of my current situation?

Thank you for your kind assistance. I look forward to hearing from you soon.

Sincerely,

Fan Yang

咨询出国留学的信息

You should spend about 20 minutes on this task.

Assume that you wish to study in England．

Write a letter of inquiry based on your interests. Ask what kind of clubs there are at the university, and what the procedure for joining them is.

Write at least 150 words．

You do NOTneed to write your own address．

Begin your letter as follows：

Dear _________，

Dear Sir/Madam,

I have applied to enter your esteemed university to follow a course of study. However, although I find the academic curriculum suitable, I feel that the opportunities for leisure activities are also an important part of student life. Therefore, I would be grateful if you could give me some information about this aspect of the campus.

In my spare time, I indulge myself in a wide range of sports; I am also interested in music, especially playing the guitar. Specifically, I wish to know if there are any sports clubs, including soccer and tennis teams run by students. Furthermore, I would be keen to join a student band or orchestra, if there is one.

Please write and let me know what university clubs I am eligible to join. By the way, what is the procedure for joining campus clubs, what qualifications do I need, and what are the fees for taking part in their activities?

I look forward to your reply.

Yours sincerely,

Fan Yang

咨询展览会的信息

You should spend about 20 minutes on this task.

As part of a student social survey project, you are organising a group to visit a historical exhibition in a small town.

Write a letter to the exhibition organiser asking for information regarding such things as the contents of the exhibition, and the dates of its opening and closing, and if there are any discounts available.

Write at least 150 words.

You do NOTneed to write your own address．

Begin your letter as follows：

Dear _________，

Dear Sir/Madam,

I am organising a group of students to pay a visit to the historical exhibition in your town. This visit will be part of our school’s activities to encourage our students to take part in social surveys. Therefore, I would be grateful if you would supply me with the following information.

First of all, what are the opening and closing dates between which the exhibition will be held, and what are the daily opening hours? Secondly, what is the size of the exhibition, what is its theme and what objects are on display? Thirdly, are there any other activities being held in connection with the exhibition？

I should let you know that I hope to bring over 100 students to the exhibition. So I would like to inquire if there is any discount available on entrance tickets for students. If so, how much is the discount and what is the minimum number of students necessary to qualify for it?

I look forward to your reply.

Yours sincerely,

Fan Yang

道歉信

You should spend about 20 minutes on this task.

One of your pen pals will shortly be visiting your city. For some reasons, you cannot manage to meet him at the airport on time.

Write a letter asking him to wait for you at the airport and tell him how to identify you. Write at least 150 words．

You do NOTneed to write your own address．

Begin your letter as follows：

Dear _________，

Dear David,

I am very much looking forward to your visit to my city. After all these years of writing to each other, we will finally have the chance to meet! However, I regret to inform you that I will not be able to meet you at the airport when you arrive.

I was glad to hear that you would come to see me and I thought I must go to the airport to meet you. But yesterday I was informed that I must attend an important business meeting on the day when you arrive. The meeting is supposed to be over at 11:00 a.m., which will be an hour later than your arrival time.

Please wait for me in the arrival lounge. I’ll go there as quickly as possible after the meeting. As we have never met I must tell you how to recognise me: I am of medium height and have a small mustache. In addition, I will be carrying a copy of the morning newspaper tucked under my left arm.

Looking forward to our first meeting.

Yours sincerely,

Fan

感谢信

You should spend about 20 minutes on this task.

You have just arrived in the city where you are going to spend two years for your master’s degree. You have a lot of preparation to do before the new term starts, but you do not know how to go around the city. A friend you have newly acquainted offers you guidance and helps you through difficulties.

Write a letter to express your thanks.

Write at least 150 words.

You do NOTneed to write your own address.

Begin your letter as follows：

Dear _________,

Dear David,

I am writing this letter to thank you for the guidance you gave me.

I was a perfect stranger when arriving at this city. Once I lost myself for not knowing the way in a downtown street, although I stopped to ask some people for direction. The streets and shops puzzled me so much that I would rather stay indoors. At that time, you came to see me and brought me a map of the city. You also spent a lot of your valuable time showing me around the city. Now I begin to know how to take the proper buses. Yesterday I went downtown with some of my schoolmates to buy some stationery.

Although nowadays many people talk about the need to be warmhearted and to help others, we

see very few people practising what they preach. But you showed by your unselfish action that you are an exception. If there were more people like you, this world would be a much nicer place. Best wishes and thanks again!

Yours sincerely,

Fan