酒店建设专业设计和计划统筹建议

结合国内多数酒店在建设前没有经过专业化的酒店设计。我对土建前的工作建议仅供参考。由于酒店以风格不同的高档装饰、齐全方便的各项设施设备、完备的服务功能和经营流程，才能使客人置身在完善服务和享受环境之中。按照酒店经营的规律，每隔7-8年左右是一个更新改造周期。目前新建的酒店和更新改造的酒店较多。但普遍存在建设周期较长、投资预算不断增加的现象，其主要原因是：

1. 投资及经营理念方面，事前没有经过专业化的酒店设计，使工程在施工过程中不断的修改，不停的调整，使投资预算不断增加的现象。

2. 工程施工中，酒店建筑、空调、给排水、强弱电、装饰等方面交叉作业，工程总体计划协调不够，施工中相互制约，使工程进度延长，工程资金不断增加。

3. 酒店设备安装、装饰施工等方面的各项建筑、安装、装饰材料和各项设备等，因各种原因不能及时供应等，都是影响工程进度的瓶颈、延期和增加资金。

4．如果没有经过专业合理的设计，在建筑和装修成本会增加，到后来在管理和营业费用上也会增加，有些设施也不实用，不是用不上就是改造，这从资金时间和人力上都是很大的投入。

酒店建设是一项较为复杂的系统工程，需要进行的各项工作较多，专业化的酒店规划设计和充分的工程计划准备工作，非常重要。因此，建议做好前期设计准备工作。在酒店建设和装饰的规划设计工作中，须有较为先进的理念，按照科学技术的规律，进行各项工作。在此我建议在建设前期应做好以下准备工作：

1. 确定酒店整体建设的主要目的（星级标准）、类型（商务型、度假型或接待会议型等）和今后经营管理的目标。

2. 进行建筑、装饰施工、设备安装等项工程的施工招标工作。

3. 进行酒店建设、装修的总体布局、酒店建设方案规划，酒店各项服务功能、经营流程（客流、人流、物流和交流）和酒店整体装饰效果的设计。

4. 以及酒店各项系统设备，如空调、给排水、强弱电、厨房、洗衣、电梯、通讯、电脑等方面的设备设施的设计。

5. 组织投标单位进行设计图纸答疑和工程施工要求。

6. 制定酒店建设设计、装修设计，预计需投资的总体费用。

7. 按照设计、对酒店整体建设或改造的各系统分项目进行工程预算，作好资金筹备和工程款项的计划工作。

8. 编制酒店建设和装饰工程的总体施工方案和施工工期计划等。

9. 根据各项工程的设计，编制各项材料、物品、设备等方面的采购计划工作，并进行选材、询价、招标、采购等工作。

综上述情况和开工前的一些工作。先是酒店的建设、经营、管理的目标定位需要管理者和业主沟通、审批，然后工程项目招标设计。设计是准备工作中时间较长细节较多的一个环节，需要3-4个月的时间，有专业酒店设计公司与经营管理者共同完成。设计完后将图纸交予业主会审，通过后根据设计方案，选择材料进行采购，并做好比价、比货招标采购工作，然后准备就绪开始土建。以上工作需要4-5个月时间，做好开工前的各项准备工作，确保土建工程高效率顺利的开展，使工程工期缩短能够有效的控制和节俭各项费用，也能够使以后在经营管理上更有实用性和减少管理、营业等各项成本。

饭店设计公司；

设计公司和建筑装修公司分开，能够起到相互制约作用，如果两家是同一公司里面问题比较多，虽然从表面能够节约一部分资金，但是后面的费用和质量不好保证。羊毛出在羊身。

设计公司同酒店管理人员共同参与设计，由设计公司为主管理人员配合完成设计，这样避免后期图纸的反复修改和符合今后的经营管理等多方面的问题。

建筑施工单位和装饰装修单位是一家这样方便后期工程的协调和统一管理以及工程质量和进度，要求建筑装修公司必须具备专业的酒店建筑装修或者有高星级酒店建筑装修经验，因为这样能够保证今后装修施工中原材料的浪费降低成本控制费用。

饭店设计必须由酒店专业设计公司担纲。而且要了解设计公司近期酒店的设计业绩，设计师、应具有酒店相称的酒店设计方面拥有丰富经验，保持设计质量。比如酒店的客房设计在很多人看来是一件简单的设计工作，不就是地面地毯、墙

面墙纸吗？其实不然，客房的设计是体现酒店为客人硬件服务最重要的地方。 客房运行成本低，收益回报丰厚，是酒店利润的重要“产地”。相应地，它也应成为酒店设计中的最具有挑战的环节之一。其包括以客人为上帝的服务理念、当地文化特色、由房价体现的客房档次、人体功学、地毯、墙纸的选择、家具、灯具的设计或选择、窗帘的选择、灯光的配制、洁具的选择等等。正所谓麻雀虽小，五脏俱全。

长久以来，很多酒店客房设计，特别是标准客房的设计含量很低，从功能格局乃至家具款式的每一个细节都大同小异，变成了真正意义上的“标准”客房，这也在住房的客人，甚至许多酒店业主本身的概念中，强制形成了一个客房的固定模式，而这种陈旧模式所带来的种种不便，不人性，不经济也居然成了规范，强迫客人去习惯它，适应它。

关于功能“客房是客人在异乡的家”———这不仅仅是一句销售用语，也很准确地定义了客房的功能设计原则。这里应该是一个私密的、放松的、舒适的、浓缩了体息、私人办公、娱乐、商务会谈等诸多使用要求的功能性空间。在推陈出新的过程中，设计师们常常受到所谓“标准”的困扰，无法摆脱沿袭了几十年的客房模式，例如所谓的标准客房“十三件”，“十一件”，全国上下一盘棋，无非是你用红榉，他用樱桃木，而表现“设计”，其实标准客房之标准应该是指功能上的标准，非形式上的标准，想通这一点，便好放开手脚做设计了。

简单说来，客房装修设计关键是应该从简、透上做文章。专业的设计师在设计时能够使老板的资金最大利益化，即能够达到最好的效果又能够控制资金降低成本，在选择材料方面考虑到长久耐脏耐用。有的新酒店装修使用不到半年就旧了、脏了，除了管理清洁的原因，也有设计师选材不考虑其使用性的原因。使业主酒店健康迅速的发展，用“最小”的投入资源获得“最大”的投资效益。用“最低”成本谋求“最佳”效果和“最高”价值。用“最小”代价获取“最大”利益，以“四两拨千斤”实现“酒店价值”达到“品牌酒店”效益。

以下面案例为题，谈谈标准客房层的设计理念，以下是我参加两家五星级酒

店设计客房筹备心得（四）。

由于内容多现在只是整理了一部分只共参考。

比如客房设计中第五部分客房灯光设计；

廊灯：采用感应开关，客人一进房，廊灯即亮，人离灯熄。

〈2〉夜厨灯、酒吧灯：采用延时开灯，开关就近。

〈3〉顶灯、壁灯：开关设明显处，均就地控制。

〈4〉请勿打扰开关：设在客房小过道的墙上，选择有文字显示的开关。 〈5〉电视机靠遥控器控制。

〈6〉床头灯开关：设床边，床边增设不停电插座，供客人手机充电。 〈7〉卫生间开关：设在卫生间门外。

〈8〉面盆台设有顶灯或壁灯；马桶上方有阅读灯；淋浴间上方有防雾灯，卫生间有100/240V插座。

〈9〉卫生间设有“请等候”按钮及“呼救” 按钮。

〈10〉节电牌要有延时功能，门外应有插电显示，方便酒店可知房间有人还是无人。

〈11〉所有灯具均不允许有两个串联的开关。

〈12〉开关均有中英文显示。

国际通用的酒店项目设计分六个阶段：设计程序和流程图如下；

第一阶段；方案设计

↓

第二阶段；酒店功能规划布局

↓

第三阶段；专业协调

↓

第四阶段；施工文件

↓

第五阶段；造价控制

↓

第六阶段；现场跟进

第一阶段；功能规划布局：

1）准确的酒店功能定位

2）合理的酒店功能面积配比

3)清晰的功能分区布局

4)有效的功能流线组织

5)解决酒店经营功能使用问题，保证经营成功

第二阶段；方案设计：

1)由国际酒店专业设计师主笔构思完成现代高星级饭店的设计

2)创意营造独特、新颖的酒店视觉亮点

3)解决酒店照搬照套模仿的缺点

第三阶段；专业协调：

1)协调各专业顾问

2)预先解决施工中的矛盾

3）避免返工的浪费

4）解决可行的问题

第四阶段；施工文件：

1）系统准确的施工图绘制

2）完善的审图系统保证图纸质量

3）有效的项目管理保证图纸质量

第五阶段；造价控制：

1）把握造价与质量的平衡

2）对设计进行合理的修改，以负责专业的态度确保设计在造价预算范围内得以完全实现

3）根据施工报价、施工方案等对设计作出调整以符合预算的要求

第六阶段；现场跟进：

1）施工期间对施工图纸作出修正和补充

2）确认材料供应质量和提供的样板

3）巡查工地解答施工设计问题

 

第二篇：《实用商务项目计划设计》实施建议和范例

 “开放教育试点”英语专业（经贸方向专科起点本科）

《实用商务项目计划设计》实施建议和范例

对外经济贸易大学   黄震华

根据英语专业（经贸方向专科起点本科）教学计划的规定，学员在基本修完本专业规定的必修课和选修课后，进入以撰写毕业论文为主的集中实践环节。本专业集中实践环节采用实用商务项目计划设计的实践课程方式。

一、   课程的性质与任务

选择商务项目，对项目的可行性进行调查研究与分析，直至确定实施该项目并编制项目计划，是任何工商组织经常进行的商务活动。本课程旨在使学员初步了解选择与设计商务项目的全过程，培养学员综合运用已学理论知识，提高分析和解决问题的能力，并对学员掌握理论知识和专业技能进行全面考核。

二、   教学要求

学生要以严谨的学风、科学有效的方法、实事求是的客观态度和勇于创新的精神完成项目设计的全过程。

  · 充分考虑各种可行性条件，选择项目宜小，要尽可能密切结合个人工作实践，以便在规定的时间内，独立按步骤用英语完成项目计划设计的各阶段任务并提交计划书。

  · 运用所学的调查方法，到现实中进行调查研究，以便发现合适的商业机会，避免闭门造车，随心所欲编造数据。如果在调查取样中涉及商业机密问题而无法获取真实数据，可对已有经营状况进行估计，推导出所需数据。

  · 运用所学的分析方法，综合分析各种调研结果，提高决策能力。

三、   教学内容

本课程分为以下四个阶段，12周完成。

第一阶段：学员独立通读教科书，初步了解商务项目的选择与计划过程，以及每个阶段的基本要求，在指导教师的指导下确定商务项目。

第二阶段：按照教材第二、三部分的要求进行调查分析，完成并上交商业分析、顾客状况，核心小组访谈、SWOT分析及目标分析5项报告，并与指导教师商讨所遇到的问题与困难。

第三阶段：完成教材第四部分涉及的调查分析，完成并上交项目实施进度表、项目实施流程图、成本分析、项目框架图及风险分析。在指导教师的指导下修改完善所有分析报告，为编制项目计划书做好准备。

第四阶段：完成项目计划书，要求正文部分不少于2,000英文词。

四、   教学安排

第一阶段    2周

第二阶段    4周

第三阶段    4周

第四阶段    2周

以上总计144学时，每周12学时，12周完成，8学分。

五、   成绩评定

学员必须完成商务项目计划设计的整个过程，根据过程中的各个环节完成情况及计划书编写质量，按五级分评定总成绩（优秀、良好、中等、及格、不及格），并对项目研究报告正文及附件写出评语。

具体分值分布如下：

  · 顾客状况分析             5%

  · 核心小组座谈       5%

  · SWOT分析        10%

  · 项目实施流程图     5%

  · 项目框架图         10%

  · 风险分析           5%

  · 项目计划书        60% （具体分值分布另定）

六、教与学方法

学员以自学为主，在认真学习教材的基础上，注重调查研究，定期接受指导教师指导。

指导教师应根据本大纲的要求，在项目设计过程的各个环节中为学员提供咨询指导，检查学生所做的各阶段分析报告，提出初步评价与修改意见，并按成绩评定标准分别给出建议成绩。

七、对报告格式的要求

项目计划书原则按正规形式完成，对象为机构外读者。也可根据项目实际，做成内部备忘录形式。

项目报告及各项附件必须电脑打印，格式统一为：使用Word 6.0及以上文字处理软件；正文字体Times New Roman，字号为12P，版心高22cm，宽16cm，页码在外；A4幅面，每页32行（不含面码），激光或喷墨打印。指导教师不审阅手稿和不符合格式、版式的打印稿。

附录：对20##年度实施的几点意见

1、            对20##年度学生“设计”总的评价

从浙江和江苏等地七份学生的“设计”来看，总的印象相当不错。课程要求的6小项平时作业和最后的商务项目总设计项目齐全，有的还超过了课程的要求，格式正确，语言比较通顺，总的来说达到了课程的目的要求。

缺点和问题有以下几点：

l  有些设计的项目（如My Fresh）与课本的样本距离太近，不仅选题很相似，而且有不少段落的安排和文字也和课本雷同，说明学生对课程尚未完全掌握，还停留在依葫芦画瓢的阶段。而且向同学们指出这一点很重要，以避免以后在撰写科研文章时出现“剽窃”的问题。

l  有的设计（如Logistics）有自己的选题，课程所要求的内容和要点也都已经包括在内，但语言问题相对较多，说明学生的英语水平尚未达到运用纯熟的程度。不完整句、主谓语不一致、非谓语动词、时态、介词、词性、名词单复数等是发现的主要问题。语言上的错是看到的各设计中普遍存在的问题。

l  送来的作业有的多达35页，把平时的6项（有的有10项）也都包括在内，似过于繁琐，重复之处太多。我认为，平时的6次作业是为最后总设计做准备的，是一个学习过程，同时也是过程考核的一种手段。建议导师加强对平时作业的辅导，给学生以具体的指导和帮助，同时对学生提出严格要求，要求学生一定要按时、按要求完成。这6次作业记为平时成绩，同时作为最后总体设计的素材，最后只交总的设计及其摘要说明即可。

l  内容上的问题包括：

SWOT 分析不够详细，（如Human Resource），对下一步如何开展业务展开不够。

内容前后矛盾，如（Logistics）中，先说产品全部出口，后又说在百货店卖。

数字前后不一致，如（Logistics）中自有车辆一会儿说10辆，一会儿说7辆。

内容与现实有较明显的距离，如（Human Resource）每人平均月工资才500元，对猎头公司而言不太现实，设计的办公房间也太小。

（Logistics）的题目太大，似超出了电大学生能掌握的程度。

SMART是对设计的要求，应体现在设计文本的各个方面，不必单列一项（Piano Bar）。

2、            对指导教师的几点建议

l  根据各地方电大的反映，每一名指导教师每次以指导十名学生为宜。在目标指导和过程指导之间，应以过程指导为主。首先，应帮助学生树立信心。虽然这是一门新课程，内容和方式同学们不太熟悉，但总的说来并不难。告诉学生不必紧张。如果对课本能基本理解，加上教师的指导，平时6次小作业（占总分的40%）应能得到不错的分数，这又为总设计打好了基础，总评成绩达到及格以上应当说是不难的，（当然，得高分既要有好的基础，又要认真下功夫）。

l  总的设计应包括对现在业务情况的分析（或市场分析），包括存在问题，通过对市场、顾客及优劣势分析，做出初步设想。

其二是提出解决办法和目标：打算、成本、风险、管理与控制，以及进程。

基本要求是SMART，即具体、可衡量、能得到各方面的赞同、符合实际、并有明确的时间表。

只要能包括以上内容，言之有理，语言无重大错误，都应视为达到了课程要求。

l  根据该课程时间为12周的安排，建议最好在第三周结束前基本确定项目的选择。第一至第二周为阅读全书熟悉内容的时间，在此期间应与学生见面一次，了解学生对课程内容还有哪些问题，并对学生的选题提出反馈意见。第三周应把项目大体确定下来。

第四至第六周，学生应精读第二到第五单元，并每周完成一次小作业（顾客情况、Focus Groups 调查和SWOT分析）。导师应在第六至第七周给学生反馈，根据SMART的要求指出学生作业中内容和语言上存在的问题，记录学生分数，不及格的学生可以给他们一次重做的机会。

第八至第十周，学生应精读第六到第九单元，每周再各完成一次小作业（行动计划、风险分析和设计框架）。导师应在第十至第十一周给学生反馈，进行一次较充分的辅导，指导学生按第十单元的样本要求完成设计的文本和摘要。

第十一到第十二周为学生综合以前作业，进行归纳写作的时间。

l  辅导重点：

第一单元：有关的概念，项目设计的要点，包括目标、产出、策略、活动、时间表、资源、利益有关各方、环境等。要求学生对课程有一个总体的了解，教师应对学生提出明确要求，包括理解重点、以及6次小作业和最后的设计文本和摘要的要求。

第二单元：业务分析，包括现状、财务状况、存在问题等。帮助学生做好第一个小作业：顾客分析，以增强他们的信心。

第三单元：顾客需求分析。如何开展调查，调查结果报告。帮助学生做好第二个小作业：顾客调查报告。

第四单元： SWOT分析，即对企业的优势、弱势、机会和风险进行分析，这是对前三个单元的一个小结和对积累素材的进一步分析，也是第三次小作业，应当作为一个重点。

第五单元：项目目标，SMART（即具体、可衡量、能得到各方面的赞同、符合实际、并有明确的时间表）的要求。

第六单元：实行计划的进程表。这是第四次小作业。

第七单元：成本分析，包括设备与材料、时间与人力、财务费用（如银行利息和停业损失等），与不可预见费。

第八单元：风险分析（包括与人、与时间、与产品相关这几个方面），重点是利益关系人分析和对现在业务的影响。这一单元有两次小作业即风险分析和设计框架。如果学生感觉过重，框架的交卷时间可以往后推一点。

第九单元：管理、评估和监控。这实际上是计划开始实施后的事情，在这一阶段，让学生有所了解即可。留一点时间让学生完成设计框架，并为起草最后的计划书做好准备。

第十单元：计划书的正文、摘要和附信。正文应包括引言、主体和结论三个部分。要求学生对以前的素材进行综合和概括，不要一字不改地照抄。附信的文字应当根据呈送对象的不同而有所区别。课本中的格式可作为样本和参考，但不要照搬。

3．有关项目设计辅导的几点建议

1）选题

l  学生最好选择自己比较熟悉的题目，项目不宜过大、过复杂。项目以现实的为好，如确有困难，学生也应作必要的调查，以使数据尽量接近现实。

l  学生在确定项目实际选题时，应听取指导教师的意见，必要时应有几次会面。

2）作业和完成总设计的其他准备

l  要求学生独立完成：业务分析，顾客调查报告，SWOT分析，计划进程，风险分析和设计框架等作业。

l  学生在完成上述作业外，还应做好目标分析和成本分析等，供最后撰写总报告时用。

l  目标分析应有总体和细项，并符合SMART要求。如能用电脑设计一些图表作为辅助，则效果会更好。

l  成本分析应包括初始投入及运营投入。初始投入视项目不同应包括：建筑、装修、家具、设备、材料等。运营投入包括租金、劳力、银行利息、折旧、通讯、水电、维修、出差、咨询、公关、市场调研等。

l  利益关系人分析应照顾到可能涉及的方方面面。

l  风险分析应包括：与人相关，与时间相关，与产品/服务相关等方面。

l  还要包括对项目实施的监控。

3）最后的项目设计文本

l  它大体应包括：附信、封面、摘要、介绍、正文、预算、申请人资历与经验、附录等部分。正文是其中的重点。

l  附录可包括项目涉及过程中的一些素材，如调查会纪录等。附录的目的主要是提醒学生在实际工作中， 原始材料都要妥善存档。课程评分这部分不作为重点。

4）封面可参考以下样式：

人才培养模式改革和开放教育试点

浙江广播电视大学

开放教育英语本科毕业

论文项目设计

学     校______________________

专业倾向 ______________________

姓     名______________________

学     号______________________

年     级______________________

指导教师 ______________________

 年    月     日

Title: Campus Bookshop Expansion Project

      Proposal for Bookshop Expansion  

Submitted to:

         Mr.Xiaoping Wang

           Director

           Yinghua Branch Office

           Bank of Communication

Prepared by:

             Zhang Yun

                  Secretary

                 Bank of Communication

        Tel:  88078549

           Fax: 5602243

           Email: wou@yahoo.com

           Date: July 12, 2002

    

                

4.      两份样本

   现提供Beesee Shop 和 Snow Fall 两篇作为参考样本（已做修改）。

A

Proposal for a New Expanded Beesee Shop Ningbo

Executive Summary

Beesee Shop Ningbo plans to close the present shop in the Drum Tower Business Center on August 17 and open the new one in the TianYi Square on August 18 in 2002. The main reason to expand the present shop is that the shop is too small to meet the customers’ demands. Furthermore, the present site of the shop is not the most ideal place to sell ladies’ clothes in Ningbo.

The new shop will be situated in the largest new shopping mall TianYi Square. It is on the first floor of the shopping mall and occupies an area of 50 square meters.

The project will bring increases in revenue and profit by around 300% in the first year and will be even more successful in the years to come.

The new shop needs an investment of RMB291, 200 in the first year to rent the premises, decorate the new shop, purchase the new equipment and furniture, stock the new clothes and offer new services.

Our investigation indicates that the new shop will meet the customers’ needs, greatly increase the turnover and profit, and improve the financial statements.

Proposal

Beesee Shop Ningbo is a privately owned clothing shop. It is located on the main road in the Drum Tower Business Center and mainly sells women’s formal and casual clothes of Beesee brand. It attracts a large number of female customers between 20 and 35 in the local area.

However, the present Beesee Shop only occupies an area of 20 square meters, which is hindering the shop from expanding its services. The management planned to offer a wider range of services but the limited space has constrained the implementation. Some customers complained about the insufficient stock and staff, limited range of clothing, narrow space, and improper interior layout.

The best solution to the problem is to expand the present Beesee Shop so that the management can hire two more employees to handle more stock and offer better services. The shop expansion project needs RMB291, 200 to decorate the new shop, install new equipment, enlarge the stock, hire new employees and train the staff. RMB100,000 would be invested by the Head Office of Beesee Fashion Company as agreed and the rest would be provided by the owner of Beesee Shop Ningbo.

The new Beesee Shop would allow us to increase the profit by three times. The turnover of the new shop would be around RMB700, 000 by the end of the first year, and would be better for the years to come.

New Premises

The new Beesee Shop will be located in the new largest shopping mall in Ningbo, which is called Tian Yi Square. It is on the first floor of the shopping mall and has an area of about 50 square meters, and has the following features:

* The new shop is spacious so that the aisles are wide enough for several customers to walk along.

* The interior remodeling is simple but comfortable.

* The shopping environment is good.

* Lighting and ventilation is of the first class.

New Services

The new shop will provide the following new services based on the customers’ requests and suggestions:

* Stock larger varieties of clothes so that customers will have more choices.

* Add more colorful and large sized clothes for plump ladies.

* Order tailor-made clothes for special-build customers.

New Facilities

* Order new clothing stands and models.

* Install two change rooms in the new shop.

* Install an air conditioner.

* Purchase a second- hand cashier machine.

* Purchase some comfortable armchairs for customers.

Cost Breakdown

Rental cost: The new shop would cost RMB 200,000 to rent each year.

Remodeling: The purchase of building materials and the labor costs for the new shop would be about RMB 33,400:

             Labor costs                                        15,000

             Flooring                                           5,000

             Ceiling                                            2,000

             Paint                                              1,500

             Cement & Putty                                       700

             Lighting                                           2,500

Timber                                            5,000

Glue & tools                                         400

Glass                                               800

Mirrors                                              500

Equipment & Furniture: The cost of equipment and furniture in the new shop would be about RMB 17,400.

             Clothing stands                                     8,000

             Models                                           1,000

             Second-hand cashier machine                           900

             Air conditioner                                     5,000

              Furniture in the shop                              2,000

              Other supplies                                     500

Budget: The annual increase in the operating budget would be around RMB 40,400.

              Wages                                         24,000

              Utilities                                         2,000

              Equipment Maintenance                             800

              Advertisement                                    1,500

              Market Research                                    600

              Tax                                             2,500

Contingency Fund                                 9,000

Total Cost of Project

Initial costs:    Remodeling                                     33,400

              Equipment and Furniture                          17,400

              SUB-TOTAL                                   50,800

Recurrent costs: Rental                                         200,000

Operating budget                                  40,400

SUB-TOTAL                                    240,400

TOTAL COST                                   291,200

          

Benefits

On the basis of the business available in the Drum Tower Business Center and our surveys of similar clothing shops near the Tian Yi Square, the turnover of the new Beesee Shop is expected to be around 700,000 yuan in the first year and it will be increased by 7% in the second year.

The customers would find our shop assistants are more helpful than before and the shopping environment has been improved a great deal. They can always find the right clothes with right sizes in the new Beesee Shop.

Schedule

The project will start at once after it is approved and the budget is available. It will take about two months to finish it, with six weeks needed to sign the contracts, remodel the new Beesee Shop etc., one week to train the staff, two weeks to make the final preparation for opening the new shop in TianYi Square. Here is the action plan:

By the end of Week One

* Negotiate the rental of the new premises.

* Sign the contract with the contractor.

By the end of Week Two

* Design the layout of the new Beesee Shop.

* Choose a remodeling company with good reputation.

By the end of Week Three

* Sign the contract with the remodeling company to decorate the new shop.

* Order new clothing stands, equipment and furniture.

By the End of Week Four

* Start remodeling the new shop.

* Order new clothes.

* Hire two new shop assistants.

* Design some leaflets to tell our customers our new shop’s address and the date of its opening ceremony etc.

* Find a printing House and sign the contract with it.

By the end of Week Five

* Get the leaflets delivered.

* Dispatch the leaflets in our present shop.

*Check the remodeling project.

By the end of Week Six

*Check and accept the remodeling project.

* Train the new shop assistants.

By the end of Week Seven

*Get the new equipment delivered and installed in our new shop.

* Install the clothing stands and furniture. 

* Clean the new shop.

By the end of Week Eight

* Do some advertisements of our new shop in the local newspaper.

* Pack up stock in the old shop.

* Close the present Beesee shop and move everything to the new shop.

* Get the new stock delivered and put all the stock on the clothing stands.

* Hold the opening ceremony on August 18.

I strongly believe that this expansion would not only meet the demands of the local customers, but also of tourists from other cities and places because the TianYi Square is not only the best and largest shopping center, but also the best leisure place in Ningbo. Furthermore, the prices of the Beesee clothes are very competitive compared with the same shops nearby.

Lastly, I would like to meet with you at any time this week to discuss the details of this plan and will be happy to provide any additional information that you may be interested in. Please tell me the most suitable time for me to call on you.

B

Proposal for Remodeling Snow Fall Restaurant

Introduction

Snow Fall, a privately owned restaurant on the Fifth Street, mainly carries fast foods, snacks, common dishes, prepared raw dishes, and beverages. It is now the only decent restaurant in Jin Garden Residential Complex and attracts lots of customers.

However, due to the improvement of living standard, the restaurant does not meet the heightened demands of the customers in Jin Garden. People want to get comfortable dining atmosphere, reasonable prices and good quality services. Therefore, customers complained that our services fell short of their expectations.

In order to solve the problems, a survey was conducted through interviewing customers and a focus group discussion. For the focus group discussion, we invited 32 customers: 10 young residents, 10 middle age residents, 8 proprietors or their employees, 4 staff members who take care of Jin Garden. It explored the structure of the customer groups, and investigated customers’ satisfaction or dissatisfaction degree over the dining circumstances, services, stock, product items and so on. Customers showed their concern for the restaurant, suggesting that licenses should be posted on the wall, furniture and tableware be changed, quantity of per dish be increased, background music and elegant ornaments be set, business hours be prolonged, remodeling work comfortable and dishes delivery be quicker.

From these findings, we come to the conclusion that it is necessary to improve the restaurant by remodeling and staff training, etc. The improvement will enable us to provide clean and comfortable dining atmosphere and good quality services at reasonable prices to raise restaurant profile, attract more new customers and prevent losing the existing customers. The restaurant improvement plan needs a sum of 200,000 yuan to remodel the restaurant, furnish the dining rooms, train the staff and so on.

The improved restaurant would make it possible that the revenue and profit be increased by 20% annually. And, in the first year when the restaurant is improved, net profits after tax will be increased to 90,000, compared with 75,000 at present.

Findings

Opportunities

It is felt that there are good opportunities for us to improve our restaurant. These can be illustrated in the following factors:

l  No competitive restaurants in Jin Garden now.

l  Good relationship with the head of community center.

l  Improved living standard and dining concept of customers.

l  Favorable policies to private-owned businesses.

l  Exclusive right to supply fast food or refreshments all day round.

l  More customers from facilities to be established in Jin Garden next year.

Strengths

We think that the strengths are vital in developing our restaurant. Therefore, we should take advantage of the existing strengths thoroughly to make further progresses. These strengths can be illustrated in such factors as:

l  Low labor costs.

l  Relatively cheap source of stock.

l  Excellent location (near the fruit and vegetable market).

l  Non-interest funds.

Improved premises

The improved restaurant, situated at its original place in Jin Garden, has the following new features:

l  The remodeling of restaurant facade is eye-catching and in good taste.

l  The interior remodeling is simple but cozy.

l  Lighting and ventilation of the restaurant is the first-class.

l  Floor and wall painting of the restaurant is waterproof and easy to clean.

l  Two additional boxes are elegant.

Improved services

The restaurant will offer better services based on customers’ requests and suggestions. The improved services are as follows:

l  Prepare diversified food and beverage items, which will provide customers with more choices.

l  Put the necessary licenses on the wall to show the standardization of catering trade.

l  Prolong the business hours at weekend to provide nighttime snacks.

l  Deliver food faster by recruiting one more waitress.

l  Provide warm and attentive human services by training the staff.

l  Provide background music to create a pleasant atmosphere.

New products

In addition, the restaurant will also provide some tentative products to cater to different customers.

l  Launch a series of new dishes and refreshments to satisfy customers’ requirement for diversification of the food items.

l  Launch a new menu that lists elaborately named food items or dishes and clearly marked prices based on the information gathered at the focus group discussion.

New facilities

After selling the old furniture and tableware at reduced prices, the restaurant will order space-saving tables and chairs and new-style tableware. Besides, it will purchase air-conditioners, a set of hi-fi equipment, a register, etc. The restaurant will also install some ornamental items.

Cost breakdown

According to the estimation, the restaurant will need 200,000 for remodeling, furnishing and offering new services. Expenses for specific items are listed as follows:

Remodeling:  The purchase of building materials and the labor cost for the improvement of the restaurant would be RMB 150,000 yuan.

Labor costs           60,000

Cement               5,000

Lumber               6,500

Paint                 6,000

Lighting & pipes       13,000

Ceiling              10,000

Flooring             30,000

Walls                6,100

Glue & Tools          1,400

Windows & doors     12,000

Equipment: The cost of equipment in the improved restaurant would be 38,000 yuan.

Video player                1,000

Hi-fi equipment              9,000

Tables & chairs              8,000

Tableware                  4,000

Air conditioners            10,000

Ornaments                 3,000

Register                    1,000

Microwave ovens            1,000

Staff uniforms               1,000

Budget: The annual increase in the operating budget would be RMB 12,000 yuan.

      

Wages                       7,000

Consultants fees               2,500

Equipment maintenance         1,000

Electricity cost                1,500

Furthermore, we should add more items to the total costs as well:

 Public relations                   4000 yuan per year

 Market research                  1000 yuan per year

 Contingency allowance            1.5% of the annual profit

 Interruption to the existing business   15,000 yuan

 

Benefits

Provided everything is in normal progress, the restaurant is supposed to increase the revenue by 100,000 yuan the first year when the project has been completed. In pace with the development of Jin Garden, the revenue is expected to increase by 700,000 yuan in the following year. Net profit after tax will increase by 90,000 yuan the first year and approximately 108,000 yuan the following year, an increase of about 20% per year.

Furthermore, the restaurant will offer various services to the customers, so they would not worry about the hygiene of the food. They can expect the ordered food to be quickly delivered instead of being terribly annoyed by waiting. They can also enjoy having dinners in comfortable dining rooms. They will find all the dishes are at reasonable prices.

Schedule

This project will take approximately two months to finish. It will start one week after it is approved and the budget is made available. In the process of this project, it needs four weeks for the preparation for remodeling, which will not interrupt the existing business. It will take one week for removing and selling the old equipment, four weeks for the remodeling, three weeks for staff training, and two weeks for the arrangement of the opening ceremony. (The last two items will be carried out simultaneously with the remodeling). All these five weeks will interrupt the existing business.

Risks and management plans

However, we should also consider the risks we have to face before we put the project into practice. This project has to disrupt the existing business. Although it is impossible to eradicate all these risks, controlling and managing them is really necessary. Measures, which we have to take in case the risks occur, are as follows:

l  Put up posters about the prices of all items to assure the customers that there is no rises in prices.

l  Keep good relations with the tenants and the staff who are in charge of Jin Garden Residential Complex to prevent them from putting rigid provisions on the project.

l  Carry out market research for the customers’ assessments towards the provided goods to guarantee the popularity of certain staple food items.

l  Use temporary buffets to sell fast food and refreshments if the remodeling project could not be finished on time.

l  Apply for loan in case conditions of the friend’s father who provides funds for the restaurant get worse.

l  Set aside a certain percentage of the total budget as contingency allowance to cover the perished food loss, the delayed-action expense, etc.

Conclusion

As a conclusion, the author thinks the restaurant improvement project is practicable and promises considerable profits. It will enable us to meet the demands and needs of the customers in Jin Garden Residential Complex. Since there is no competitive restaurant in this area, the improved Snow Fall will attract more customers to dine or even reserve boxes for dining in more private and comfortable atmosphere. The author hereby recommends that the restaurant should take immediate actions to carry out the project within a short period of time.

I would like to meet with you at your convenience to discuss this plan thoroughly. At the same time, I would be willing to explain any details or your doubtful points and provide you with any additional data that you may require. Please call me when it is convenient for you as I know that your have a very tight schedule.

这两份样本总体上都达到了项目设计的要求。第一份对项目预计进程做了较详细的描述，第二份的SWOT分析比较详细。如果导师能结合这两份报告的优点来对学生作有针对性的指导，就可以达到更好的效果，使学生的设计在内容和文字上都达到课程的要求。

注：本文中所使用的学生作业样本由江苏电大和浙江电大提供，特此鸣谢。对样本的修改建议仅供参考，不作为对样本的评价及对作者的成绩评定，故学生作业样本未署名。

学生作业原稿：

                     A final Report

Introduction

Snow Fall, a privately owned restaurant on the Fifth Street, mainly carries fast foods, snacks, common dishes, prepared raw dishes, and beverages. It is now the only decent restaurant in Jin Garden Residential Complex and attracts lots of customers.

However, due to the increase of living standard, the restaurant does not meet the satisfaction of the customers in Jin Garden. People want to get comfortable dining atmosphere, reasonable prices and good quality services.

Therefore, customers often express their dissatisfactions, revealing their complaints on chaotic dining room, disrespectful staff, insufficient stock and products, relatively poor services and unacceptable prices.

In order to solve the problems, a survey of customers was conducted through interview and focus group discussion. It explores the structure of the customer groups. It also investigates customers’ satisfaction or dissatisfaction degree over the dining circumstances, services, stock, product items and so on.

In addition, customers also show their concern for the restaurant, suggesting that licenses should be posted on the wall, furniture and tableware be changed, quantity of per dish be increased, background music and elegant ornaments be set, business hours be prolonged, remodeling work comfortable and dishes delivery be quicker.

All these information of suggestions for this project is gathered from interviews and focus group discussion with 32 customers: 10 young residents, 10 middle age residents, 8 proprietors or their employees, 4 staff members who take care of Jin Garden

It is necessary to improve the restaurant by remodeling and staff training, etc, by which it can provide both clean and comfortable dining atmosphere and good quality services at reasonable prices to raise restaurant profile, attract more new customers and prevent losing the existing customers. The restaurant improvement plan needs a sum of 200,000 yuan to remodel the restaurant, furnish the dining rooms, train the staff and so on.

The improved restaurant would make it possible that the revenue and profit can be increased by 20% annually. And net profits after tax will be increased to 90,000, comparing to present 75,000 in the first year when the restaurant is improved.

Findings

Opportunities

It is felt that there are good opportunities for us to improve our restaurant. These can be illustrated in the following factors:

l  No competitive restaurants in Jin Garden now.

l  Good relationship to the head of community center

l  Improved living standard and consuming(dining) concept of customers

l  Favorable policies to private running businesses

l  Exclusive right to supply fast food or refreshments all day round

l  More customers from facilities to be established next year in Jin Garden

Strengths

We think that the strengths are vital in developing our restaurant. Therefore, we should take advantage of the existing strengths thoroughly to make further progresses. These strengths can be illustrated in the factors such as:

l  Low-price labors.

l  Relatively cheap source of stock

l  Excellent location (near the fruit and vegetable market)

l  Non-interest funds

Improved premises

The improved restaurant, situated at its original place in Jin Garden, has the following new features:

l  The remodeling of restaurant facade is eye-catching and in good taste

l  The interior remodeling is simple and comfortable

l  Lighting and ventilation of the restaurant are first-class.

l  Floor and wall painting of the restaurant is waterproof and easy to clean

l  Two additional boxes are elegant.

Improve services

The restaurant will offer better services based on customers’ requests and suggestions. The improved services are as following:

l  Prepare diversified food and beverage items, by which customers will have more choices

l  Post the necessary licenses on the wall to show the standardization of catering trade

l  Prolong the business hours at weekend to provide nighttime snacks

l  Deliver food faster by recruiting one more waitress.

l  Provide warm and attentive human services by training the staff.

l  Provide background music to promote an pleasant atmosphere

New products

In addition, the restaurant will also present some tentative products to cater to different customers.

l  Launch a series of new dishes and refreshments to satisfy customers’ requirement for diversification of the food items.

l  Launch new menu which lists elaborate-named food items or dishes and clearly marked prices based on the decision made at the consultant meeting

New facilities

After sell the old furniture and tableware at reduced prices, the restaurant will order space-saving tables and chairs and new-style tableware. Besides, it will purchase air-conditioners, a set of acoustics, a register, etc. The restaurant will also install certain items for ornaments.

Cost breakdown

According to the estimation, the restaurant will need 200,000 for remodeling, furnishing and offering new services. Expense for specific items are listed as following:

Remodeling: The purchase of building materials and the labor costs for the improvement of the restaurant would be RMB 150,000

Labor costs           60,000

Cement               5,000

Lumber               6,500

Paint                 6,000

Lighting & pipes       13,000

Ceiling              10,000

Flooring             30,000

Walls                6,100

Glue & Tools          1,400

Windows & doors     12,000

Equipment: The cost of equipment in the improved restaurant would be 38,000

Video player                1,000

Acoustics                   9,000

Tables & chairs              8,000

Tableware                  4,000

Air conditioners            10,000

Ornaments                 3,000

Register                    1,000

Microwave ovens            1,000

Staff uniforms               1,000

Budget: The annual increase in the operating budget would be RMB 12,000

      

Wages                       7,000

Consultants fees               2,500

Equipment maintenance         1,000

Electricity cost                1,500

Furthermore, we should add more items to the total costs as well

 Public relations                   4000 yuan per year

 Market research                  1000 yuan per year

 Contingency allowance            1.5% of the annual profit

 Interruption to the existing business   15,000 yuan

 

Benefits

Provided everything is in normal progress, the restaurant is supposed to increase the revenue by 100,000 yuan the first year when the project has been completed on the basis of the business available in Jin Garden. In pace with the development of Jin Garden, it is expected to increase the revenue by 700,000 yuan to 720,000 yuan in the following year. It will increase net profit after tax by 90,000 yuan the first year and approximately 108,000 yuan the following year, increased by about 20% per year.

Furthermore, the restaurant will offer various services to the customers. By improvement, sophisticated customers would not worry about the hygiene of the food. They can expect the ordered food to be quickly delivered instead of being terribly annoyed by waiting. They can also enjoy having dinners in comfortable dining rooms. They will find all the dishes bid by the consultants on marketing restaurant are at competitively reasonable prices.

Schedule

This project will take approximately two months to finish. It will start one week after it is approved and the budget is made available. In the process of this project, it needs four weeks for the preparation for remodeling, which will not interrupt the existing business. One weeks for removing and selling the old equipments, four weeks are necessary for the remodeling, three weeks for staff training which is carried our simultaneously with the former one, two weeks for the arrangement of the opening ceremony. All these weeks must interrupt the existing business.

Risks and management plans

However, we should also consider the risks we have to face before we put the project into practice. This project has to disrupt the existing business. Although it is impossible to eradicate all these risks, controlling and managing them is really necessary. Measures which we have to take in case the risks occur are as following:

l  Put up posters about the prices of all items to assure the customers that there is no rises in prices.

l  Keep good relations to the tenant and the staff who are in charge of Jin Garden Residential Complex to prevent them from putting rigid provision on the project

l  Carry out market research for the customers’ assessments towards the provided goods to guarantee the popularity of certain staple food items.

l  Use temporary buffets to sell fast food and refreshments if the remodeling project could not be finished on time.

l  Apply for loan in case conditions of the friend’s father who provide funds for the restaurant turn to bad.

l  Set aside a certain percentage of the total budget as contingency allowance to cover the perished food loss, the delayed-action expense, etc.

Conclusion

As a conclusion, the author thinks the restaurant improvement project is practicable and has promising considerable profits. It will enable us to meet the demands and needs of the customers in Jin Garden Residential Complex. Since there is no competitive restaurant in this area, the improved Snow Fall will attract more customers to dine or even reserve box for dining in more private and comfortable atmosphere. The author thereby recommends that the restaurant should take immediate actions to set up the project in short period of time.

I would like to meet with you at your convenience to discuss this plan thoroughly. At the same time, I would be willing to explain any details or your doubtful points and provide you with any additional data that you may require. Please call me when the time is suitable for me to come.

学生作业原稿：

Proposal for Beesee Shop Ningbo Expansion

Executive Summary

Beesee Shop Ningbo plans to close the present shop in the Drum Tower Business Center on August 17 and open the new one in the TianYi Square on August 18 in 2002. The main reason to expand the present shop is that the shop is too small to meet the customers’ demands. Furthermore, the present site of the shop is not the most ideal place to sell the ladies’ clothes in Ningbo.

The new shop will be situated in the new largest shopping mall TianYi Square. It is on the first floor of the shopping mall and occupies an area of 50 square meters.

The project will bring increases in revenue and profit by around 300% in the first year and will do more in the years to come.

The new shop needs the finance of RMB291, 200 for the investment of the whole project in the first year to rent the house, decorate the new shop, purchase the new equipment and furniture, stock the new clothes and offer new services. It needs RMB240, 400 a year from the second year.

The new shop will surely meet the customers’ needs, increase the turnover and profit, and improve the financial statements.

Proposal

Beesee Shop Ningbo is a privately owned clothing shop. It is located on the main road in the Drum Tower Business Center and mainly sells women’s formal and casual clothes of Beesee brand aging from 20 to 35 years old and attracts a lot of female customers in local area.

However, the present Beesee Shop only occupies an area of 20 square meters, which is hindering the shop from expanding its services. The management planned to offer a wide range of services but the limited space has constrained the business.

Some customers often complain about the insufficient stock and staff, limited range of clothing, narrow space, and improper interior layout.

The best solution to the problem is to expand the present Beesee Shop, so that the management can hire two more employees to handle more stock and offer better services for the customers in a larger place. The shop expansion project needs RMB291, 200 to decorate the new shop, install new equipment, enlarge stock, hire new employees and train the staff. RMB100,000 would be invested by the Head Office of Beesee Fashion Company as agreed and the rest of money would be provided by the owner of Beesee Shop Ningbo.

The new Beesee Shop would allow us to increase the profit by three times. The turnover of the new shop would be around RMB700, 000 by the end of the first year, and would be better for the years to come.

New Premises

The new Beesee Shop will be located in the new largest shopping mall in Ningbo, which is called Tian Yi Square. It is on the first floor of the shopping mall and has an area of about 50 square meters, and has the following features:

* The aisles of the shop are wide enough for several customers to walk along.

* The interior remodeling is spacious, simple but comfortable.

* The shopping environment is good in the new shop.

* Lighting and ventilation of the new shop is of the first class.

New Services

The new shop will provide the following new services based on the customers’ requests and suggestions:

* Stock more different kinds of clothes so that customers will have more choices.

* Add more colorful and large sized clothes for the plump ladies.

* Order tailor-made clothes for the special build customers.

New Facilities

* Order new clothing stands and models.

* Install two change rooms in the new shop.

* Install an air conditioner.

* Purchase a second- hand cashier machine.

* Purchase some comfortable armchairs for customers.

Cost Breakdown

Rental cost: The new shop would cost RMB 200,000 to rent each year.

Remodeling: The purchase of building materials and the labor costs for the new shop would be about RMB 33,400.

             Labor costs                                        15,000

             Flooring                                           5,000

             Ceiling                                            2,000

             Paint                                              1,500

             Cement & Putty                                       700

             Lighting                                           2,500

Timber                                            5,000

Glue & tools                                         400

Glass                                               800

Mirrors                                              500

Equipment & Furniture: The cost of equipment and furniture in the new shop would be about RMB 17,400.

             Clothing stands                                     8,000

             Models                                           1,000

             Second-hand cashier machine                           900

             Air conditioner                                     5,000

              Furniture in the shop                              2,000

              Other supplies                                     500

Budget: The annual increase in the operating budget would be around RMB 40,400.

              Wages                                         24,000

              Utilities                                         2,000

              Equipment Maintenance                             800

              Advertisement                                    1,500

              Market Research                                    600

              Tax                                             2,500

Contingency Fund                                 9,000

Total Cost of Project

Initial costs:    Remodeling                                     33,400

              Equipment and Furniture                          17,400

              SUB-TOTAL                                   50,800

Recurrent costs: Rental                                         200,000

Operating budget                                  40,400

SUB-TOTAL                                    240,400

TOTAL COST                                   291,200

          

Benefits

On the basis of the business available in the Drum Tower Business Center and our surveys of similar clothing shops near the Tian Yi Square, the turnover of the new Beesee Shop is expected to be around 700,000 yuan in the first year and it will be increased by 7% in the second year.

The customers would find our shop assistants are more helpful than before and the shopping environment has been improved a lot. They can always find the right clothes with right sizes in the new Beesee Shop.

Schedule

The project will start at once after it is approved and budget is available. It will take about two months to finish it, with six weeks needed to sign the contracts, remodel the new Beesee Shop etc., one week to train the staff, two weeks to make the final preparation for opening the new shop in TianYi Square. Here is the action plan:

By the end of Week One

* Negotiate the rental of the new premises.

* Sign the contract with the contractor.

By the end of Week Two

* Design the layout of the new Beesee Shop.

* Choose a remodeling company with good reputation.

By the end of Week Three

* Sign the contract with the remodeling company to decorate the new shop.

* Order new clothing stands, equipment and furniture.

By the End of Week Four

* Start remodeling the new shop.

* Order new ranges of clothes.

* Hire two new shop assistants.

* Design some leaflets to tell our customers our new shop’s address and the date of its opening ceremony etc.

* Find a printing House and sign the contract with it.

By the end of Week Five

* Get the leaflets delivered.

* Dispatch the leaflets in our present shop.

*Check the remodeling project.

By the end of Week Six

*Check and accept the remodeling project.

* Train the new shop assistants.

By the end of Week Seven

*Get the new equipment delivered and installed in our new shop.

* Install the clothing stands and furniture. 

* Clean the new shop.

By the end of Week Eight

* Do some advertisements of our new shop in the local newspaper.

* Pack up stock in the old shop.

* Close the present Beesee shop and move everything to the new shop.

* Get the new stock delivered and put all the stock on the clothing stands.

* Hold the opening ceremony on August 18.

I strongly believe that this expansion would not only to meet the demands of the local customers, but also of those tourists from other cities and places. Because the TianYi Square will not only be the best and largest shopping center, but also be the best leisure place in Ningbo. So it will certainly attract local people as well as tourists from other places. Furthermore, the prices of the Beesee clothes are very competitive compared with the same shops nearby.

Lastly, I would like to meet with you at any time this week to discuss the details of this plan and will be happy to provide any additional information that you may be interested in. Please tell me the most suitable time for me to call on you.