客户服务礼仪

———言谈及常用语言

一、言谈的基本要求

1、声音要自然、清晰、柔和、亲切，不要装腔作势。

2、声调要有高有低，适合交谈内容的需要，不得让人感受到冷漠和不在意。

3、声量不要过高或过低，以参与交谈的人都能听得清楚为准。

4、交谈时，如有三人或三人以上对话，要使用普通话。

5、不准讲粗话，不得使用蔑视和污辱性的言语，不得模仿他人的语言声调和谈话。

6、不讲过分的玩笑，不得以任何借口顶撞、讽刺和挖苦客人。

二、常用对客服务语言

1、遇到客户要面带微笑，站立服务。服务中心人员应先开口，主动打招呼，称呼要得当，问侯语要简单、亲切、热情。对于熟悉的客户要称呼客户姓氏。

2、与客户对话时宜保持1米左右的距离，要注意使用礼貌用语。

3、对客户的话要全神贯注、用心倾听，眼睛要平视客户的面部，要等客户把话说完，不要打断客户的谈话，不要有任何不耐烦的表示，要停下手中的工作，眼望着对方，面

带微笑。对没听清楚的地方要礼貌地请客户重复一遍。

4、说话时，特别是客户要求服务时，从言语中要体现出乐意为客户服务，不要表现出厌烦、冷漠、无关痛痒的神态，应说：“好的，我马上来办”或马上安排人员来办。

客服中心员工应掌握以下文明用语，并切实在工作中运用。

（1）你好！（您好！）

（2）上午好/下午好/晚上好！我姓×，请问有什么可以帮助您的？

（3）谢谢！对不起！不客气！再见！请稍等！

（4）是的，先生/小姐；

（5）请问您找谁？请问有什么可以帮助您的吗？

（6）请您不要着急！

（7）我马上与××部门××先生/小姐联系后答复您。

（8）请留下您的电话号码和姓名，好吗？

（9）我们会为您提供帮助！

（10）请您填好《投诉单》！

（11）谢谢您的批评指下！

（12）这是我们应该做的！

（13）感谢您的来电！

（14）对不起，打扰了！

（15）对于您反映的问题我们会马上处理，并尽快给您

回复，好吗？

三、不同情况下的礼貌用语

以下为不同情况下的常用礼貌用语。

1、接听电话时 “您好，设备公司，这里是客服中心，我姓××。” “请问您贵姓？” “请问有什么可以帮您的吗？”

当听不清楚对方说的话时——“对不起，先生，您刚才讲的问题我没听清楚，请您重述一遍好吗？” “先生，您还有别的事吗？” “对不起，先生，我把您刚才说的再复述一遍，行吗？” “您能听清楚吗？” 当对方要找的人不在时——“对不起，他不在，有什么事情需要我转告他吗？” “谢谢您，再见。”

2、打出电话时

“先生，您好，我是北邮物业公司的，麻烦您找××先生。” 当要找的人不在时——“您能替我转告他吗？” “谢谢您，再见。”

3、客人电话投诉时

“先生，您好！北邮物业。” “先生，请问您贵姓？” “请告诉我详情，好吗？” “对不起，先生。我立即处理这个问题，大约在××时间给您答复。请问怎样与您联系？” “您放心，我们会立即采取措施，使您满意。” “很抱歉，给您添麻烦了。”

如职权或能力不能解决时——“对不起，先生，您反映的问题由于某种原因暂时无法解决，我会把您的情况向公司领导反映，尽快给您一个满意的答复。”

当投诉不能立即处理时——“对不起，让您久等了。我会马上把您的意见反馈到有关部门处理，大约在××时间给您答复。请您放心。” “谢谢您的意见。”

4、用户室内工程报修时 “您好，北邮物业设备公司。请问您室内哪里需要维修？” “您可以留下您的姓名和联络电话以方便维修吗？” “谢谢您的合作，我们尽快派人替您维修。大约在××时间内给您答复。”

5、收取管理费用时

“先生，您好！请问您是来交管理费的吗？请问您的房号？” “您本次应交管理费××元、维修费××元。” “收您××元，找回××元。” “这是您的#5@p，请保管好。” “谢谢您，再见。”

6、用户电话咨询管理费时

“先生，您好！请问有什么可以帮您的吗？” “请稍等，我帮您查一下。” “您的管理费是××元、维修费××元，共计××元。您打算来交款吗？”

7、催收管理费

“先生，您好！” “您××时间的管理费还没有交。我们于××日已经发出《催缴通知》，想必您已经收到了。

再提醒您一下，按管理公约，管理费应在××月××日之前

交纳，逾期物业公司将按0.1%计收滞纳金。”

四、服务忌语

客服中心员工应杜绝以下服务忌语在工作中出现。

1、喂！

2、不知道。

3、墙上贴着，没长眼睛啊！

4、急什么，烦死人了！

5、急什么，没看到我在忙着吗？

6、哪个？他不在！

7、要下班了，有事明天再来！

8、不舒服，你别来了！

9、快点，说完了没有？

10、就这么说，怎么样？

11、有本事你去告！

12、喊什么，等一下！

13、讲了半天，你还没听懂？

14、出去，今天不办公。

15、你问我，我问谁？

16、我不管，该找谁找谁！

17、我说不能办就不能办！

18、你怎么这么麻烦？

19、这个事儿我处理不了。

20、我正在忙呢，你找他吧。

21、你说话清楚点。

22、你真烦，等一会吧！我在忙。

23、你找谁呀？再说一遍，我没听清楚。

24、都下班了，你不知道呀？

25、急什么？

26、你看清楚再问！

27、墙上有，你自己看看就行了。

28、你找谁，没这个人！

29、渴了自己倒水，那儿有杯子。

30、你自己都不知道，我怎么知道！

 

第二篇：就餐英语常用句及常用词汇

和就餐有关的实用英语

1. 寻问餐厅

到国外游玩，品尝当地美食是行程重头戏之一，然而，身为异乡人，自然无法知道每家餐厅口碑如何。此时，不妨向饭店中的服务人员询问，说出自己的喜好及需求，请对方做最佳建议。

是否可介绍一家附近口碑不错的餐厅? Could you recommend a nice restaurant near here?

我想去一家价位合理的餐厅。 I want a restaurant with reasonable prices.

我想去一家不会吵杂的餐厅。 I'd like a quiet restaurant.

我想去一家气氛欢乐、活泼的餐厅。 I'd like a restaurant with cheerful atmosphere.

是否可建议这一类的餐厅? Could you recommend that kind of restaurant?

此地餐厅多集中在那一区? Where is the main area for restaurants?

这附近是否有中国餐厅? Is there a Chinese restaurant around here?

这附近是否有价位不贵的餐厅? Are there any inexpensive restaurants near here?

你知道现在那里还有餐厅是营业的吗? Do you know of any restaurants open now?

我想尝试一下当地食物。 I'd like to have some local food.

最近的义大利餐厅在那里? Where is the nearest Italian restaurant?

2. 餐厅预约

享受异国美食是出国旅游的乐趣之一，若已打听好何处有美味，不妨在出发前先打电话询问是否需订位，以免兴冲冲的出门，却碰上餐厅客满的情况。电话预约时，一定要详细告知餐厅预约时间、人数与名字，并且最好询问清楚是否需着正式服装，以免届时失礼。

我需要预约位子吗? Do I need a reservation?

我想要预约3个人的位子。 I'd like to reserve a table for three.

我们共有6个人。 We are a group of six.

我们大约在8点到达。 We'll come around eight o'clock.

我要如何才能到达餐厅? How can I get there?

我想要预约今晚7点2个人的位子。 I'd like to reserve a table for two at seven tonight.

我很抱歉。今晚的客人相当多。 I'm sorry. We have so many guests this evening.

我们大概需要等多久? How long is the wait?

9点应该没问题。 Nine o'clock should be O.K.

今天的推荐餐是什么? What do you have for today's special?

我们想要面对花园的位子。 We'd like a table with a view of garden.

没问题。请给我你的名字。 It's O.K. Your name, please.

我的名字是洁西卡?杨。 My name is Jessica Yang.

餐厅是否有任何服装上的规定? Do you have a dress code?

女士是否需着正式服装? Could the ladies wear formal dresses?

请不要穿牛仔裤。 No jeans, please.

3. 餐厅点餐篇

到异国品尝美食可说是旅游的乐趣之一，然而，若是语言不通，大概就很难品尝餐厅最受好评的菜色了。因此，学会基本点餐说法，适当的询问服务生，并表达自己喜好，包管可以让自己吃得地道又满足。

请给我菜单。 May I have a menu, please?

是否有中文菜单？ Do you have a menu in Chinese?

在用晚餐前想喝些什么吗？ Would you like something to drink before dinner?

餐厅有些什么餐前酒？ What kind of drinks do you have for an aperitif?

可否让我看看酒单？ May I see the wine list?

我可以点杯酒吗？ May I order a glass of wine?

餐厅有那几类酒？ What kind of wine do you have?

我想点当地出产的酒。 I'd like to have some local wine.

我想要喝法国红酒。 I'd like to have French red wine.

是否可建议一些不错的酒？ Could you recommend some good wine?

我可以点餐了吗？ May I order, please?

餐厅最特别的菜式是什么？ What is the specialty of the house?

餐厅有今日特餐吗？ Do you have today's special?

我可以点与那份相同的餐吗？ Can I have the same dish as that?

我想要一份开胃菜与排餐(鱼餐)。 I'd like appetizers and meat (fish) dish.

我正在节食中。 I'm on a diet.

我必须避免含油脂(盐份/糖份)的食物。 I have to avoid food containing fat (salt/sugar).

餐厅是否有供应素食餐？ Do you have vegetarian dishes?

你的牛排要如何烹调？ How do you like your steak?

全熟(五分熟/全生)。 Well done (medium/rare),please.

来源：北海旅游之窗

英语就餐用语

如果你在一个陌生国度旅行，的确是不容易！但是不要害怕，我们不会让你挨饿。请看一看这份一定能帮助你解决饥饿问题的重要用餐短语列表！

1. I'd like to make a reservation. 在一些餐馆中，你需要事先订位。准备好告诉餐馆你们一共有多少人，你会到达的时间及你的名字。"I'd like to make a reservation for four at 8 p.m. for Kristi."前台接待可能会问你的联系电话或是你是否需要吸烟区，事先考虑好这些信息。

2. Could you repeat that, please?这个短语并不止用于在外用餐，但是却是非常之重要。餐厅可能很吵。服务生说话也可能很快。如果你没有听懂什么，就问他们，"Could you repeat that?"当然，简单说，"Excuse me?"也可以。别怕用的太多！

3. We need another minute.如果服务生请你点菜而你还没有决定的话你就可以使用这短语。你会听到，"Are you ready to order?"用"Not yet. We need another minute,"或是"Can we have another minute?"回答。注意"a minute"在一个繁忙的餐馆里通常意味着服务生会在五分钟后回来为你点菜。

4. I'd like/I'll have ……这是两句最重要的短语！使用"I'd like …"或是"I'll have …" 在点菜或是点饮料的时候。例如， "I'd like the spaghetti and some tea,"或是"I'll have a sandwich and a soft drink."手指着菜单也总是能让人明白的！

5. Could you bring …?/Do you have …?如果你要更多的物品，就说，"Could you bring some extra napkins?" 如果你想要什么东西但是不确定餐馆是否有的话就试着说，"Do you have …?" 例如，如果你想要橙汁但是菜单上没有的话，就问， "Do you have orange juice?"

6. This isn't what I ordered.如果服务生送错了菜，就说，"This isn't what I ordered, I ordered …"接着说你点的菜。这并不常见，但是如果真的发生的话，注意要说些什么来纠正

7. Check, please!当你准备要走时，捕捉到服务生的注意同时说， "Check, please!"作为你用餐短小而简单的结束语。

用餐/Meals

1.用餐的礼节

Don't talk with your mouth full.

I toast(敬酒) you all and hope you'll have pleasant stay in Taiwan.

Help yourself.

Use the hot towel to wipe your hands.

Would you care for more bread?

Can you pass the salt and pepper(胡椒),please?

2.想吃东西

I am very hungry. Can we eat something?

Don't you feel hungry, Mr. Liu?

I would like to have something good to eat.

What do you say to dine with me at a restaurant?

Won't you dine with me?

3.选择餐厅

What kind of restaurant do you like?

Could you tell me the name of some good restaurant?

Where can I enjoy the best local food?

I would like to go to an inexpensive restaurant.

4.各式佳肴

Which do you like better, Chinese food or Western food?

I like seafood.

I would like to go to a real French restaurant.

Have you never tried Japanese food?

5.向人推荐

Shall we go to the restaurant in Hsimenting where I often drop in?

I would like to recommend Sea Food on Tong Hwa street.

There is a restaurant that is open twenty-four hours, and I'm sure youwould like it.

6.订位

A: I would like to reserve a table for four at seven this evening.

B: May I have your name?

Have many are there?

I would like a table for two ,please.

Is there a vacant table?

Are these places taken?

Are these seats reserved?

I'm sorry, but these seats are reserved.

7.桌位的按排

Where shall I sit?

Put me as close as possible to the stage, please.

I want a table by the window.

I think this is the best table.

8.点菜

May I have a menu, please?

Please show me the menu.

I would like the breakfast on your menu, please.

Please take my order. 请接受点菜

What will you have to eat?

Have you ordered already?

What would you like for your main dish?

I will order again later.

May I ask what you ordered again?

Please give me this one.

May I have the same as that one?

We want four number eight, please.

I'll leave it to you. 我让你来点

9.菜式

What kind of dish is this? 这是什么菜

What is the specialty of the house? 这家店的特制餐是什么 These restaurant seems to feature vegetarian dishes. Do you have any special meals(特餐) today?

We will serve special meals at ordinary price.

10.很花时间吗?

Will it take long?

Would you mind hurrying?

I shall not keep you long.

11.上错菜

This is not what I ordered.

I don't order any mineral water(矿泉水).

What I ordered is beef steak(牛排),not ham and eggs(火腿蛋).

12.请求

Could I have a corkscrew(开塞钻)?

Could we have another table setting(餐具)?

Could I have another napkin(餐巾)?

Do you have anymore silverware(银器)?

Do you have place mats(放餐具的垫布)?

Is there more gravy(肉汤)?

Do you have any chopsticks?

Who want a second helping? 谁要再来一些呢

Could you pass the butter?

Would you like join me for a romantic candle-light dinner?

13.饮料

Will you have some drinks?

What would you like to drink?

What drink do you prefer?

Waiter! Could I have some water,please?

May I have a glass of icewater?

Miss! Would you bring me another cup of coffee,please?

Would you like your coffee with your dinner or later?

Would you like coffee or tea?

Give me a cup of tea with a slice of lemon(柠檬),please.

I would like hot chocolate.

Would you like sugar and milk?

14.酒类

Please give a bottle of beer.

May I have some beer to begin with?

May I have another beer.

Please give me a glass of whiskey and water.

I prefer whiskey to beer.

May I see the wine list?

I would like to have a bottle of champagne(香槟酒),please.

Let me serve.

15.开胃菜.调味.蛋

I would like a cucumber(黄瓜) salad for an appetizer(开胃菜).

I would like onion gratin soup, please. 我要烤洋葱汤

I would like to have broiled fresh codfish(鳕鱼),potato salad and abottle of white wine. I would like French dressing(调味品).

Give me some more butter,please.

How do you like your eggs?

I would like a soft-boiled(煮得半熟的) egg,please.

16.牛排

I will have a beef steak,please.

Would you like your steak rare(三分熟的),medium or well-done?

I would like the steak a bit rare.

Would you like anything on your beef steak?

17.点心

I would like to order some dessert(餐后的甜点心),please.

What kind of dessert do you have?

I will have a fruit cocktail.

Let me have fruit,tarts(裹馅饼) and ice cream,please.

18.再吃一点

Would you like something to eat?

Please help yourself to more meat if you want.

Would you like some more cake?

What do you say to oyster(牡蛎) stew(炖菜) and fried lobster?

I've had enough. 吃饱了

19.菜很好,谢谢

It was very good. Thank you.

Thank you for the delicious(美味的) dinner.

That was the most wonderful dinner I've ever had.

I enjoyed the special meal very much.

The service here is very good.

20.要求外带

Can I order take out here?

Certainly. What do you want, sir?

21.付帐

Please be my guest tonight. 今晚我作东

Please check my bill. 帐单由我付

It is my treat today. 今天我请客

Let me pay my share.

How much do my owe you?

Let's go Dutch. 各付各的

Do you accept this credit card?

Could you bring my bill, please?

May I have the check ?

May I have the bill ?

22.帐算错了

I think this is added up wrong.

Isn't this bill wrong?

Isn't this a mistake?

23.零钱不用找了

A:Here is one thousand NT dollars. Keep the change.

B:Please come again,sir.

24.意见与讨论

I can't eat another bite.

He always eats on the run.

Background music enhances the dining experience.

Soup and salad is a popular lunch for people on a diet(减肥的人). Bacon(熏肉) and eggs is a popular American breakfast. The busboy will clear the table.

Put the dirty plates on the tray.

This is my best chinaware.

25.其他

Is there any maple syrup(枫糖) for the pancakes?

Let me carve(切) the turkey(火鸡).

This is delicious shishkebab(烤肉的一种).

Will you help me set the table? 摆餐具

Let's have a barbecue(烤肉野餐).

He was wined and dined.他受到热烈的款待

Is there a ladle(杓子) for the soup?

国外就餐必背英语词汇

＝＝＝熟菜与调味品＝＝＝ string bean 四季豆 [stri?] pea 豌豆

green soy bean 毛豆 [s?i]

soybean sprout 黄豆芽

[spraut]

mung bean sprout 绿豆芽 [m??]

bean sprout 豆芽 kale 甘蓝菜 [keil]

cabbage 包心菜; 大白菜 broccoli 花椰菜 [?br?k?li:]

mater convolvulus 空心菜 [?meit?] [k?n?v?lvjul?s] dried lily flower 金针菜 mustard leaf 芥菜 [?m?st?d] celery 芹菜 [?sel?ri:] tarragon 蒿菜 [?t?r?ɡ?n]

beetroot, beet 甜菜 agar-agar 紫菜 [?e?gɑ]

lettuce 生菜, 莴苣 [?letis] spinach 菠菜 [?spinid?] leek 韭菜 caraway 香菜 [?kar?wei]

hair-like seaweed 发菜 preserved szechuan pickle 榨菜[?set??wɑ:n] [?p?k?l]

salted vegetable 雪里红 asparagus 芦荟 [??sp?r?g?s] bamboo shoot 竹笋

dried bamboo shoot 笋干 chives 韭黄 chive细香葱 [t?aiv]

ternip 白萝卜 carrot 胡萝卜

water chestnut 荸荠

[?t?estn?t] ficus tikaua 地瓜 [?faik?s]

long crooked squash 菜瓜

[?krukid] [skw??] loofah 丝瓜 [?lu:f?] pumpkin 南瓜 [?p?mpkin]

bitter gourd 苦瓜 white gourd 冬瓜

[g?:d, g??rd, g??d] cucumber 黄瓜 [?kju:k?mb?] gherkin 小黄瓜 [?ɡ?:kin] yam 山芋 [j?m]

taro 芋头 [?tɑ:r?u]

beancurd sheets 百叶 champignon 香菇 [t??m?pinj?n]

button mushroom 草菇 needle mushroom 金针菇 agaricus 蘑菇

dried mushroom 冬菇 tomato 番茄 eggplant 茄子 [?eg?pl?nt]

potato, spud 马铃薯 lotus root 莲藕 [?l?ut?s] agaric 木耳 [??ɡ?rik]

white fungus 百木耳

[?f??ɡ?s]

ginger 生姜 garlic 大蒜

garlic bulb 蒜头 green onion 葱 onion 洋葱

scallion, leek 青葱 wheat gluten 面筋 miso 味噌

seasoning 调味品 caviar 鱼子酱

barbeque sauce 沙茶酱

tomato ketchup, tomato sauce 番茄酱 mustard 芥茉 salt 盐 sugar 糖

monosodium glutamate , gourmet powder 味精 vinegar 醋 sweet 甜 sour 酸 bitter 苦 lard 猪油

peanut oil 花生油 soy sauce 酱油 green pepper 青椒 paprika 红椒 star anise 八角 cinnamon 肉挂 curry 咖喱

maltose 麦芽糖

＝＝＝糖与蜜饯＝＝＝ jerky 牛肉干

dried beef slices 牛肉片 dried pork slices 猪肉片 confection 糖果 glace fruit 蜜饯 marmalade 果酱

dried persimmon 柿饼 candied melon 冬瓜糖 red jujube 红枣 black date 黑枣 glace date 蜜枣 dried longan 桂圆干 raisin 葡萄干

chewing gum 口香糖 nougat 牛乳糖 mint 薄荷糖 drop 水果糖

marshmallow 棉花糖 caramel 牛奶糖

peanut brittle 花生糖 castor sugar 细砂白糖 granulated sugar 砂糖 sugar candy 冰糖

butter biscuit 奶酥 rice cake 年糕 moon cake 月饼

green bean cake 绿豆糕 popcorn 爆米花 chocolate 巧克力

marrons glaces 唐炒栗子 ＝＝＝牛排与酒＝＝＝ breakfast 早餐 lunch 午餐 brunch 早午餐 supper 晚餐 late snack 宵夜 dinner 正餐

ham and egg 火腿肠

buttered toast 奶油土司 French toast 法国土司 muffin松饼

cheese cake 酪饼 white bread 白面包 brown bread 黑面包

French roll 小型法式面包 appetizer 开胃菜

green salad 蔬菜沙拉 onion soup 洋葱汤 potage 法国浓汤 corn soup 玉米浓汤 minestrone 蔬菜面条汤 ox tail soup 牛尾汤 fried chicken 炸鸡 roast chicken 烤鸡 steak 牛排

T-bone steak 丁骨牛排 filet steak 菲力牛排 sirloin steak 沙朗牛排 club steak 小牛排 well done 全熟 medium 五分熟 rare 三分熟 beer 啤酒

draft beer 生啤酒 stout beer 黑啤酒 canned beer 罐装啤酒 red wine 红葡萄酒 gin 琴酒

brandy 白兰地 whisky 威士忌 vodka 伏特加

on the rocks 酒加冰块

rum 兰酒

champagne 香槟

＝＝＝其他小吃＝＝＝ meat 肉 beef 牛肉 pork 猪肉 chicken 鸡肉 mutton 羊肉 bread 面包

steamed bread 馒头 rice noodles 米粉

fried rice noodles 河粉 steamed vermicelli roll 肠粉

macaroni 通心粉 bean thread 冬粉

bean curd with odor 臭豆腐flour-rice noodle 面粉 noodles 面条

instinct noodles 速食面 vegetable 蔬菜 crust 面包皮 sandwich 三明治 toast 土司 hamburger 汉堡 cake 蛋糕

spring roll 春卷 pancake 煎饼

fried dumpling 煎贴 rice glue ball 元宵 glue pudding 汤圆 millet congee 小米粥 cereal 麦片粥

steamed dumpling 蒸饺 ravioli 馄饨 nbsp;cake 月饼

green bean cake 绿豆糕 popcorn 爆米花 chocolate 巧克力

marrons glaces 唐炒栗子

＝＝＝牛排与酒＝＝＝ breakfast 早餐 lunch 午餐 brunch 早午餐 supper 晚餐 late snack 宵夜 dinner 正餐

ham and egg 火腿肠 buttered toast 奶油土司 French toast 法国土司 muffin松饼

cheese cake 酪饼 white bread 白面包 brown bread 黑面包

French roll 小型法式面包 appetizer 开胃菜 green salad 蔬菜沙拉 onion soup 洋葱汤 potage 法国浓汤 corn soup 玉米浓汤 minestrone 蔬菜面条汤 ox tail soup 牛尾汤 fried chicken 炸鸡 roast chicken 烤鸡 steak 牛排

T-bone steak 丁骨牛排 filet steak 菲力牛排 sirloin steak 沙朗牛排 club steak 小牛排 well done 全熟 medium 五分熟 rare 三分熟 beer 啤酒

draft beer 生啤酒 stout beer 黑啤酒 canned beer 罐装啤酒 red wine 红葡萄酒 gin 琴酒

brandy 白兰地 whisky 威士忌 vodka 伏特加

on the rocks 酒加冰块 rum 兰酒

champagne 香槟

＝＝＝其他小吃＝＝＝ meat 肉 beef 牛肉 pork 猪肉 chicken 鸡肉 mutton 羊肉 bread 面包

steamed bread 馒头 rice noodles 米粉

fried rice noodles 河粉 steamed vermicelli roll 肠粉

macaroni 通心粉

bean thread 冬粉

bean curd with odor 臭豆腐 flour-rice noodle 面粉 noodles 面条

instinct noodles 速食面 vegetable 蔬菜 crust 面包皮 sandwich 三明治 toast 土司 hamburger 汉堡 cake 蛋糕

spring roll 春卷 pancake 煎饼

fried dumpling 煎贴 rice glue ball 元宵 glue pudding 汤圆 millet congee 小米粥 cereal 麦片粥

steamed dumpling 蒸饺 ravioli 馄饨 ＝＝＝水果＝＝＝ pineapple 凤梨 watermelon 西瓜 papaya 木瓜 betelnut 槟榔 chestnut 栗子 coconut 椰子 ponkan 碰柑 tangerine 橘子

mandarin orange 橘 sugar-cane 甘蔗 muskmelon 香瓜 shaddock 文旦

juice peach 水蜜桃 pear 梨子 peach 桃子 carambola 杨桃 cherry 樱桃 persimmon 柿子 apple 苹果 mango 芒果 fig 无花果

water caltrop 菱角 almond 杏仁 plum 李子

honey-dew melon 哈密瓜 loquat 枇杷 olive 橄榄

rambutan 红毛丹 durian 榴梿

strawberry 草莓 grape 葡萄

grapefruit 葡萄柚 lichee 荔枝 longan 龙眼 wax-apple 莲雾 guava 番石榴 banana 香蕉 中餐:

bear's paw 熊掌 breast of deer 鹿脯 beche-de-mer; sea cucumber 海参

sea sturgeon 海鳝 salted jelly fish 海蜇皮 kelp, seaweed 海带 abalone 鲍鱼 shark fin 鱼翅 scallops 干贝 lobster 龙虾 bird's nest 燕窝

roast suckling pig 考乳猪 pig's knuckle 猪脚 boiled salted duck 盐水鸭 preserved meat 腊肉 barbecued pork 叉烧 sausage 香肠

fried pork flakes 肉松 BAR-B-Q 烤肉 meat diet 荤菜 vegetables 素菜 meat broth 肉羹 local dish 地方菜 Cantonese cuisine 广东菜 set meal 客饭

curry rice 咖喱饭 fried rice 炒饭 plain rice 白饭 crispy rice 锅巴

gruel, soft rice , porridge 粥

noodles with gravy 打卤面 plain noodle 阳春面 casserole 砂锅

chafing dish, fire pot 火锅

meat bun 肉包子 shao-mai 烧麦

preserved bean curd 腐乳 bean curd 豆腐

fermented blank bean 豆豉 pickled cucumbers 酱瓜 preserved egg 皮蛋 salted duck egg 咸鸭蛋 dried turnip 萝卜干 ＝＝＝＝＝＝ menu 菜单

French cuisine 法国菜 today's special 今日特餐 chef's special 主厨特餐 buffet 自助餐 fast food 快餐 specialty 招牌菜

continental cuisine 欧式西餐

aperitif 饭前酒 dim sum 点心 French fires 炸薯条

baked potato 烘马铃薯 mashed potatoes 马铃薯泥 omelette 简蛋卷 pudding 布丁 pastries 甜点

pickled vegetables 泡菜 kimchi 韩国泡菜 crab meat 蟹肉 prawn 明虾 conch 海螺 escargots 田螺 braised beef 炖牛肉 bacon 熏肉

poached egg 荷包蛋 sunny side up 煎一面荷包蛋over 煎两面荷包蛋 fried egg 煎蛋 over easy 煎半熟蛋 over hard 煎全熟蛋 scramble eggs 炒蛋 boiled egg 煮蛋

stone fire pot 石头火锅 sashi 日本竹筷 sake 日本米酒 miso shiru 味噌汤 roast meat 铁板烤肉 sashimi 生鱼片 butter 奶油 ＝＝＝＝＝＝ 冷饮:

beverages 饮料 soya-bean milk 豆浆 syrup of plum 酸梅汤

tomato juice 番茄汁 orange juice 橘子汁 coconut milk 椰子汁 asparagus juice 芦荟汁 grapefruit juice 葡萄柚汁 vegetable juice 蔬菜汁 ginger ale 姜汁 sarsaparilla 沙士 soft drink 汽水

coco-cola (coke) 可口可乐 tea leaves 茶叶 black tea 红茶 jasmine tea 茉莉(香片) tea bag 茶包 lemon tea 柠檬茶 white goup tea 冬瓜茶 honey 蜂蜜 chlorella 绿藻 soda water 苏打水

artificial color 人工色素 ice water 冰水 mineral water 矿泉水 distilled water 蒸馏水 long-life milk 保久奶 condensed milk 炼乳; 炼奶 cocoa 可可 coffee mate 奶精 coffee 咖啡 iced coffee 冰咖啡 white coffee 牛奶咖啡 black coffee 纯咖啡 ovaltine 阿华田 chlorella yakult 养乐多

essence of chicken 鸡精 ice-cream cone 甜筒 sundae 圣代; 新地 ice-cream 雪糕 soft ice-cream 窗淇淋 vanilla ice-cream 香草冰淇淋

ice candy 冰棒 milk-shake 奶昔 straw 吸管