酒店电影观后感

众所周知，酒店是一个向客人提供住宿，膳食，娱乐等服务设施及综合性服务以获得经济效益的具有法人地位的经济单位。现代化的酒店已不同于以前的客栈或者旅馆，它是一个集多样性，复杂性与综合性为一体的场所。酒店，往往让人想到舒适，享受，豪华和奢侈。现代酒店已遍布我们生活的每一个角落，成为现代化生活不可或缺的部分，因此对于我们每一个有志于从事酒店这个行业的人来说，学习酒店管理是非常重要的，更是必不可少的。

最近观看了一些关于酒店的电影和电视剧，也从中学到了一些东西，下面就和大家一起分享一下我的感受。

首先谈一下《我曾侍候过英国国王》这部电影。该影片根据捷克当代最著名的作家赫拉巴尔同名小说改编而成，以布拉格饭店服务生迪特的视角回顾了欧洲二十年的历史。小个子的迪特人矮志不矮，通过他的聪慧、机智和勤奋，再加之命运之神不断的青睐，从一名在火车站提着桶子卖烤肠的流动小贩开始，再到端盘子的普通服务生，首席服务生，大堂领班??在动荡的社会变迁中一步一步走向了成功的巅峰，最后自己成为了宁静旅馆的老板，过着醉生梦死的生活。但二战结束，迪特被没收所有财产且入狱十五年。十五年后，昔日年轻机敏的迪特走出监狱，满头白发，孑然一身，回顾自己的一生，他觉得一切都像一个华丽而恍惚的梦。

影片采用了倒叙和交叉叙述的方式，迪特入狱之前的部分，就像一个“麻雀变凤凰”的成才励志片。而这种励志故事也正是我们此刻在求学之路上行走的每一个人所希望走过的路。在此我就影片中出现的与酒店有关的场景与大家分享一下，其他的不再赘述。

从迪特工作过的三个场所可以看出酒店的一些基本类型和等级。迪特第一个工作的场所是镇上的一间小旅馆，提供膳食和住宿服务，主要接待一些短暂休闲的本地人和路过的商人等，规模较小，设施不够齐全，服务质量也较差，按类型应为小型低档饭店，等级为一星级；第二个工作的场所为高级一点的宁静旅馆，旅馆环境优美，提供膳食，住宿和娱乐等服务，规模中等，设施较为全面，有一定的客房，服务较为标准，主要接待一些客商和军官，按类型应归为中档中型饭店，按等级划分应为二星或三星酒店；第三个工作的场所是布拉格最豪华的巴黎饭店，该饭店豪华奢侈，提供膳食，住宿和娱乐等非常全面的服务项目，规模宏大，设施齐全，服务标准规范，质量高，按客人下榻目的应属于商务和会议饭店，按地理位置应属于城市中心饭店，按规模应为大型饭店，按建筑投资费用应为豪华级饭店，当然等级为五星级。

从酒店管理方面来看，小旅馆类似于中国古代的客栈，并未用到现代化的酒店管理技能；宁静旅馆的服务相对标准，有一定的职能分工和服务标准，但是由于酒店规模不大，还并未形成健全的管理系统和较为清晰地管理职能的划分；而巴黎饭店由于豪华奢侈，规模较大，已经形成了健全的饭店管理系统和管理职能的划分，可以从片中出现的酒店经理，酒店领班和酒店首席服务生等职位看出。从片中的酒店领班可以看出酒店管理者应该具备的素质要求，片中的酒店领班同时会捷克语，英语，意大利语，

德语，匈牙利语，法语，波兰语和韩语，可以和来自世界各地的客人进行流利的沟通交谈，领班通过观察客人便知道哪位客人已经患上胆囊炎而应该食用哪种食物，哪位客人的肝功能已经不行，这些正体现了作为一个合格的酒店管理者所应具备的丰富的知识和把理论与知识应用于实践的能力；从他在酒店现场的良好沟通和服务可以看出该领班具有优质服务的意识和良好的精神素质，并运用了现场管理的现代管理方法。

第二部影片是《创业玩家》。该影片讲述了精明的农民个体户福青，为展拳脚想在家乡兴建酒店。他认为管理酒店没什么了不起，带着儿子到香港取经，仅学得皮毛就回乡，最终导致了酒店在短暂经营之后便被查封。福青的酒店开张时已是不伦不类，后来更因欠债而到香港做酒店服务员筹钱，在酒店的亲身工作体验和观察之后福青学到了比较专业的现代化酒店管理技能，悟出不少道理，因此带着丰富的管理经验回乡打江山，最终成功经营起酒店的故事。

首先，从福青一开始经营酒店的失败可以得出很多的经验教训。福青在经营酒店之前虽然到香港进行了一段时间的偷师学艺，但是他学到的仅仅是酒店的外在形式，而非酒店管理的真正技能。他先前创办的酒店看上去具有健全的酒店管理系统，部门划分清晰，但是其酒店组织形式混乱，没有较为清晰地职能划分，没有制定完善的酒店管理制度，员工的责权利不明确，饭店的管理者福青并不具备现代酒店管理者应该具备的专业素质，不能很好地管理酒店和员工，导致员工对酒店毫无责任感，只顾着利用酒店的设施为自己赚取收入，最终导致酒店被查封。

创办酒店失败后福青在香港某著名酒店的服务员经历也是值得我们学习的。例如福青帮助其他部门的员工却被经理训斥，表明酒店应该职能清晰，责任分明并具有严谨的酒店管理制度；经理发现客人偷东西非但没有报警，却低调地送走了客人，表明酒店管理的“宾客至上”意识；经理为提高酒店的服务质量设计了蜜月套房并请福青体验和提议，表明了酒店管理的持续改进意识。

福青学成之后回乡重新开办酒店，开始实行股份制，让所有的员工都成为酒店的股东，建立了明确的责任制度，酒店更加规范化，最终成功地经营起了酒店，生意红火。

从以上可以看出，酒店管理是一项专业，复杂和极具挑战性的工作，作为一名合格的现代酒店管理者应该具备知识，能力和品德等较高的素质，因此我们每一个有志于从事酒店事业的人都应该在以后的道路上努力学习，把丰富的理论运用到酒店管理的实践中去。

 

第二篇：电影Movie Hotel for Dogs的观后感 英文

Review for Movie Hotel for Dogs

Name：Hotel For Dogs

Country： America

Genre：family，comedy

Company：DreamWorks

Director：Thor Freudenthal

Playwright：Jeff Lowell

Original author：Lois Duncan

Cast（part）:

Emma Roberts ... Andi Jake T. Austin ... Bruce

Lisa Kudrow. .. Lois Scudder Don Cheadle ... Bernie

Kevin Dillon ... Carl Scudder

Featuring dogs, this is a lovely movie adapted from a novel. The sister Andi and his brother Bruce have kept Friday, a dog, as a member of their family stealthily for years; actually, they don't have real family since they have lived an erratic life as foster children under several surnames after their parents died . However, the idea of finding Friday a new home comes to them as they resettled again. This time, it's not allowed to raise dogs in the department, and they realize that Friday deserves a better life rather than starving and hiding from time to time.

It so happened that they found an abandoned hotel in the downtown. Friday soon get accustomed to the new life there, also the new partners of which there is a dog who gets anxious as soon as his view window is shut down and another who basically put everything he likes in his mouth and chew. More and more dogs move in, and the hotel becomes a free shelter. Naturally, the work gets tougher with the number of the tenants in this hotel growing larger; fortunately, Bruce is good at inventing automatized devices: bathing machine, feeding machine, drive-simulating machine, ect. Thanks to these inventions, the routine chores for dogs are managed well even in the children's absence. For the dogs, life has never been so cozy.

But one day, the secret is revealed and the police take all the dogs away quite relentlessly. With the help of those friends who care about the dogs' wellbeing, Andi and Bruce succeed in saving the animals from the cold asylum, but Friday mislead the dog army back to their hotel which is out of the plan, attracting crowds of people from streets along to the hall of the hotel. Then, after a passionate speech given by Bernie, people are deeply touched by what the kids have done and why they did so.

Dénouement: with the effort of numerous warmhearted people, the hotel develops into a grand utopia for dogs, meanwhile, Andi and Bruce become are fostered by Bernie who have always care for them with fatherly love.

It's a typical work of Hollywood style, not the first one of its kind, but it still endears itself by millions of viewers. Why? Maybe that' because the love between people as well as the cuddly dogs conveyed by this movie is something we all seek for, something we all need.

Personally, I am a dog-lover myself, and I was most impressed by the friendship, or

love to be exact, between the siblings and Friday. In this world of fame and vanity, the most devoted friend one can have, a friend who never betray, is his dog. No matter one is at his peak of life or staring, healthy or ill, his dog will always stand beside him. As long as it can be around his master, it would rather sleep on the ice-cold doormat; it would still kiss the hands of its master even when they could no longer provide food.

Dogs are the best friends of human being.