滑县新区医院

护理心理治疗100句

护理部制

20xx年5月

护理理念

我们相信：

护士的使命是：促进健康，预防疾病，恢复健康，减轻痛苦。 我们承诺：

我们自己能全身心的为我们的病人实施整体护理。 我们重视：

质量是真正检验我们工作是否成功的标准。 我们期望：

我们团体优秀同时获得我们病人的承认。

护理格言

尊重病人就是尊重自己，爱护病人就是爱护医院。

用真诚的心去善待痛苦中的病人。

把苦、累、怨留个自己，将乐、安、康送给病人。

将心比心，用我的爱心、诚心、细心，换您的舒心、放心、安心。

技术上追求精益求精，服务上追求全心全意。

我梦想：我的微笑，是您伤痛中一缕温暖的阳光；

我愿意：我的汗水，是您康复中一滴渴求的甘露；

我希望：我的关爱，是您重返社会的坚定信念。

我愿用美好心灵和精湛技术呵护每一位病人，使病人的生命延续，健康重现，幸福永在。 追求完美的服务，做病人的知心朋友。

护理心理治疗100句

一、导诊要求：主动、热情、负责

站立门诊大厅，看到行动不便的患者主动搀扶带路，看到焦急茫然的患者，主动上前询问给予帮助。

1、您好，请问您需要我帮助吗？

2、请您这边走。

3、xx科在x层，xx检查在x层xx处，请这边走。

4、对不起，请稍等，我马上给您问一下。

5、别紧张，我扶（送）您到XX病区。

二、入院要求：态度真诚、热情达意

6、欢迎您到我们病区来治疗，希望您安心养病，祝您早日康复。

7、您好，请坐，我是护士XXX，请把病历及住院证给我，我马上为您安排床位。

8、大爷：我扶您到体重秤上，帮您测一下体重。

9、现在给您测一下体温、血压，请您配合一下好吗？

10、您好，这是为您打的一壶开水。

11、您好，我是责任护士xxx，负责您的护理及治疗，向您介绍一下病区的有关情况，有事请按呼叫器，我会及时来看您的。

12、您的主管医生是xxx，一会儿他就过来看您。

13、明天早晨请您留取第一次尿（便）放在XX地方。

14、您好，我是护士长xxx，负责全科的护理工作，您有什么建议和要求告诉我，我们一定认真听取和改进。

三、治疗要求：认真大方、细心友爱

15、您好，现在为您做xx治疗，会有点不舒服，我尽量轻点，请配合一下好吗？

16、您好，我现在给您输液，大约需要x小时，是否去一下卫生间？

17、对不起，给您增加痛苦了，再配合一次好吗？（一次失败换护士穿刺）

18、针头我已用胶布固定好，输液的时间比较长，您活动时要小心点，以免针头滑出血管外或者扎穿血管。

19、李大爷：我帮您把衣袖放下来，避免着凉。

20、我已为您调好滴速，请不要随便调节好吗？

21、这是您的药，请按时服用好吗？要注意适量喝水。

22、小朋友，你叫什么名字?阿姨给你打针，勇敢点好吗？

23、您好，您的孩子叫xxx吗？现在给他输液（打xx针）好吗？

24、请配合一下，我为您采血。请您按压一会儿，检验结果化验室会送到医生处，您不用去取。

25、您好，明天上（下）午x时给您做手术（xx检查），请您x时开始禁食水。请不要紧张，晚上要好好休息。

26、我现在为您清洁皮肤（做xx药过敏试验、抽血），请您配合好吗？

27、我现在为您做皮试，您不要紧张。

28、请您把胳膊伸过来。放松，不要紧张，就打一点点药。

29、请您不要离开，也不要用手揉擦皮丘，20分钟后我会来看结果，如果您有什么不舒服请马上告诉我。

30、病房有氧气，请您及家属不要在病房内吸烟或用火，注意用氧安全。

31、张老师：氧气流量我们是根据您病情调节的，告诉您的家属不要随便调节，以防发生意外。

32、王老师，您感觉怎么样？您的身体较虚弱，又插着胃管，我来帮您刷牙、漱口好吗？

33、现在我来帮您涮牙，我保证动作轻柔，请您放心。

34、张大娘：这几天您不能吃东西，我先把您的假牙取下来刷洗一下，然后把它泡在凉开水杯内，您开始吃东西时，我再为您戴上。

35、请您把裤带解开，左侧卧位，上面的腿伸直，下面的腿稍弯曲，请您放松些。(进针、注药，一边推药一边和病人聊天，分散病人的注意力。)

36、有点疼是吗？请您坚持一下，马上就注射完了。

37、好了，谢谢您的配合。

38、xx，我现在给您测体温，请您夹好，一会我会来取。

39、xx，请把体温计给我，您的体温是xx度，是正常的。

40、xx，我现在给您测脉搏。

41、xx，现在我给您测量血压，请您躺好，测的时候请暂时不讲话，也不要动，以免影响结果，谢谢您的配合。您的血压是xx/xx。

42、您好！由于您的病情需要，我得给您从鼻腔插一根胃管至胃内，以减轻您的痛苦，希望您能和我配合好吗？

43、张老师：插胃管时请您配合我的口令做吞咽动作，思想放松，配合好，很快就会插上的。

44、如出现恶心呕吐时，请您深呼吸，一会就不难受了，好了胃管已经插上，谢谢您的配合！

45、我刚刚测过灌肠液的温度是40℃，您感觉水温可以吗？

46、请您做深呼吸，放松腹肌。为了减轻腹压，我已经把灌肠袋放低了。您感觉好点了吗？

47、请您躺下，尽量再坚持15--30分钟后再解大便。

48、张大爷：我来给您插尿管，我会很小心的，请您不要紧张。插管时可能有点不舒服，但只要您的腹部放松，不适感会减轻的。

49、请您平躺，脱下左侧裤腿，两腿弯曲分开并尽量向外展。”

50、请您不要用力牵拉尿管，以免损伤尿道。

四、巡视病房要求：面带微笑、动作轻柔

51、（晨护时）您好，昨晚休息的好吗？感觉怎么样？胃口好吗？

52、现在我们来帮您整理床铺，请将xx杂物放进纸篓里，注意保持病室整洁，谢谢您的配合。

53、您的液体马上就要输完了，请你不要着急，我马上给您更换。

54、您感觉怎么样（观察液体流畅情况、局部）？需要帮助吗？（喝水、入厕）

55、王大娘，您的指甲长了，我帮您剪一下，好吗？

56、李大爷，今天天气不错，我帮您洗头好吗？

57、您有什么不舒服，请不要紧张，我马上找医生给您看看。

58、现在开窗通风30分钟，呼吸一下新鲜空气，请大家穿好衣服，盖好被子防止着凉。

59、王老师：这个温度太低或太高了，我来帮您调一下好吗？

60、您好，现在给您按摩一下皮肤（清洁一下口腔、翻一下身）好吗？

61、您好，手术后已经x天了，您需要下床活动，这样有利于伤口愈合及肠蠕动。

62、您好，我是护士xxx，今晚我值班，现在来看您，感觉怎么样？

63、李大爷，晚上如有什么事，请尽管告诉我好吗？

五、通常公共用语

病情反复时：鼓励性语言

64、王老师，（疾病）恢复需要一段时间，医生会根据你的情况采取XXX措施，要有信心。

65、王大娘，恢复要有一个过程，不要着急，你看，你比入院时好多了，注意休息。

66、李阿姨，不要担心，你的病情总的来说是向好的方向发展的，病情略有反复原因很多XXX，要相信医生，更要相信自己。

67、张大爷：会有些不舒服，但很快会消除，你会慢慢好起来的。

68、王老师：不要着急，要保持乐观的精神状态，虽然你的疾病恢复得不顺利，但我们正在找原因，你要有信心和勇气才行。

病情好转时：激励性语言

69、您的身体恢复的很快，真为你高兴，过几天你就可以出院了。

70、你的精神比昨天看上去好多了。

71、您做的已经好多了，坚持下去，不要泄气，会好的更快。

72、您的伤口好得很快，情况良好。

情绪激动时：劝导性语言

73、请不要激动，有什么话慢慢讲，我会帮助您的。

74、疾病稳定是开心的事，俗话说：“三分治、七分养”，心情愉快，对您更有利。

75、不要急，既来之，则安之，俗话说：“病来如山倒，病去如抽丝。”

76、我们理解您的心情，请您先平静下来，尽量放宽心配合我们的治疗。

六、病房管理的要求：

77、对不起，为了保持病房整洁，请您将xx物品放在xx处。我来帮您放好吗？

78、对不起，病房需要安静，请您说话声音小一点好吗？

79、对不起，将电视音量调低一些好吗？

80、为了保证您的治疗和安全，住院期间请您不要外出。

81、对不起，请不要在病房内吸烟。谢谢合作！

82、您好，我们这里有专门为您提供的椅子，请您不要坐在病人的床上好吗？

83、李老师：您昨晚睡得好吗？您今天看起来精神真不错。

84、我来给您扫扫床，请您坐在椅子上好吗？

85、（对卧床病人）王大爷：现在我给您整理床铺，我来帮您翻一下身，请您配合一下好吗？

86、现在是医生和专家查房时间，请家属配合一下好吗？

87、为病人更换床单：张阿姨：为了您的舒适，我们现在给您更换床单，我帮助您翻一下身，请您配合一下好吗？

88、李大娘：为了保持病房整洁，使您有一个良好的休养环境，我来帮您收拾一下物品

好吗？

七、手术要求：

89、您好，请问您叫xxx名字吗？我是手术室护士xxx，我现在接您到手术室，请不要紧张。

90、您好，请问您叫xxx名字吗？我是手术室护士xxx，请您不要紧张，手术期间我会一直守候在您身边的，请您放心。

91、手术很快就要开始了，请不要紧张，我们会认真仔细地协助医生为您做手术的，请您放心！

92、手术中感觉有什么不舒服，请您及时告诉我（适当运用肢体语言，以示鼓励）。

93、您配合得很好，手术已完成，一会儿我和麻醉医生送您回病房。

94、（术后回病房，病房护士主动迎接并安慰病人）您的手术很顺利，术后护理由我负责，我会随时来看您。

八、出院要求：

95、王老师：您今天可以出院了，我带您到收费处办理出院手续。

96、李老师：这是医生给您开的药，请您饭前/饭后服用，注意适量饮水。

97、李大爷：出院后活动要适量，注意饮食，“出院指导卡”上面有我们科室电话，有事可以来电话咨询好吗？

98、刘阿姨：为了改进我们的服务，请您多提宝贵意见。

99、张大娘：您提的意见很好，我们一定会认真改进的，感谢您对我们工作的理解与支持。

100、病人办理出院手续后，（将病人送至电梯口或医院大门口）您多保重，请慢走。

 

第二篇：飞机客舱服务用语100句

“各位旅客，由悉尼飞往北京的HYLL5118次航 班，再有一个小时就要起飞了，请还未更换登机牌和行李托运的旅客抓紧时间办理手 续，多谢合作！

All the passengers, Flight HYLL5118 from Sydney to Beijing is getting ready to take off in one hour. Those who haven't got the boarding passes or haven't checked their luggages please hurry up and do so. Thank you for your cooperation.

在降落之前到达机上上空时

we are landing XXX airport shortly(or in 5-10 minutes).....the cabin crew are collecting carpet and earphones now, please help to do so.....

the temperature is XX degree. the weather is sunny/cloudy/windy...

快要到达跑道时：

cabin crew take a seat, we are landing now.....

降落时：

please fasten your safe belt till the symbol light is off， keep you in seat and do not open overhead cabin till the flight is totally stopped thank you!

飞机客舱服务用语100句(中英文)

1、欢迎您乘坐南航/东航…班机。

It’s nice to have you aboard China Southern/Eastern Airlines.

2、请出示您的登机牌。

May I see your boarding pass?

3、我来为您引座。

I’ll show you your seat.

4、请随我来。

Follow me, please.

5、我帮您拿行李好吗？

May I help you with your bag?

6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。

Please take your assigned seat, for the plane must keep balance when it takes off.

7、这是呼叫钮，如果需要我们帮忙，请按一下。

This one is the call button, if you need us, please push it.

8、请将您的椅背调直。

Please put the back of your seat in upright position.

9、让您感到舒适是我们的职责。

It’s our duty to let you feel as comfortable as possible.

10、请把您的箱子放在行李架内。

Please put your box in the overhead bin.

11、您不能把行李放在这儿，基于安全原因过道不能堵塞。

Please do not leave your baggage here. The aisle shouldn’t be blocked as a safety requirement.

12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。

The flight has been delayed due to mechanical troubles. The engineers are

making careful examination of the plane.

13、由于地面有雾，本次班机将延误约两小时。

The flight will be delayed about 2 hours due to foggy weather on ground.

14、由于空中航路拥挤，我们要等待通行许可（才能起飞）。

Due to heavy air traffic, we’ll wait for take-off clearance.

15、我们须等待跑道上的冰被清除。

We have to wait until the ice on the runway has been cleared.

16、我们的飞机要装完货才能起飞。

Our plane can’t take off until the cargo is loaded.

17、我们正在等待几位乘客办理登机手续。

We are waiting for a few passengers to complete boarding formalities.

18、如果有进一步的消息，我们会立即通知你（们）的。

If we have any further information, we’ll let you know immediately.

19、请您回到您座位上好吗？飞机马上要起飞了。

Would you please return to your seat? The plane is taking off soon.

20、请在安全带信号消失前坐在座位上，系好安全带。

Please stay in your seat and keep your seat belt fastened until the sign has been

turned off.

21、飞机马上要起飞了，请不要在客舱内走动。

The plane is about to take off. Please don’t walk about in the cabin.

22、头等舱乘客的盥洗室/厕所位于前舱，其他乘客的在后面。

The toilet for first class passengers is located in the front of the cabin and the one

for other passengers in the rear.

23、盥洗室/厕所有人。

The lavatory is occupied.

24、盥洗室/厕所没人。

The lavatory is vacant.

25、您可放下遮阳板，关掉阅读灯，系好安全带，这样您能好好休息一下。

You could draw down the window-shade and turn the reading light off and fasten

your seat-belt so that you can take a good nap.

26、为确保飞行和通信系统的正常操作，请您不要使用手提电话/激光唱机/调频收音机。 In order to ensure the normal operation of airplane navigation and communication system, you are kindly requested not to use your cellular phone/CD player/FM receiver.

27、我们前方有大雷雨，无法穿越。我们决定返回杭州。非常抱歉由此给您带来的不便。 There is a heavy thunderstorm ahead of us. We have no way to pass it. So we have decided to return to Hangzhou. Much to our regret for the inconvenience that may cause you.

28、我们马上要供应饮料了。请放下您的小桌板。

Now we’ll be serving drinks. Please pull down your tray table.

29、先生，您想要杯香槟吗？

Would you like a glass of champagne, sir?

30、您想来点热/冷饮料吗？

Would you like something hot/cold to drink?

31、您是要淡茶还是浓茶？

How do you like your tea? Weak or strong?

32、咖啡还未冲好，来杯热茶好吗？

Coffee isn’t ready yet. Would you like to have a cup of hot tea instead?

33、您想在饮料里放点冰块吗？

Would you like some ice in your drink?

34、小心烫手！

It’s hot! Mind your hand.

35、您喜欢直喝威士忌还是加冰块？

Would you like your whisky straight or on the rocks?

36、您准备现在用午餐吗？

Are you ready for your lunch now?

37、我们马上给您提供正餐。这是茶单。

We’ll soon be serving dinner. Here is the menu.

38、您想要吃什么？烤牛肉还是熏火腿？

What would you like to have? Roasted beef or smoked ham?

39、我们机上配备的餐食既有中式口味也有西式口味。

Our meals on board are designed to meet both Chinese and Western tastes.

40、我们有多种菜肴供您选择。

We have a selection of dishes for you.

41、先生，您还要点别的什么吗？

Would you like more of anything, sir?

42、您要什么样的牛排？嫩点的、适中的、还是老点的？

How do you like your steak done? Rare, medium or well-done?

43、对不起，鱼没有了。您能换一道菜吗？我们有鸡……您想来点吗？

I’m sorry. There is no more fish left. Can you make a change? We have

chicken…Would you like some?

44、这是您的小菜，这是您的牛排，请慢用。

This is your hors d’oeuvre and this is your steak. Please enjoy your meal.

45、对不起，让您久等了。

I’m sorry for keeping you waiting.

46、您能喜欢我非常高兴。再来点吗？

I’m glad you like them. Would you like to have some more?

47、您对这顿饭还满意吧？

How do you like the meal?

48、您介意我把这些东西拿走吗？

Would you mind me taking these away?

49、您可以就如何提高机上质量给我们提些建议吗？

Could you give us some advice on how to improve our inflight service?

50、这是本次航班的纪念品，但愿您能喜欢它。

This is our flight souvenir. I hope you’ll like it.

51、您买点机上免税商品吗？

Would you like to buy some duty free items?

52、请您让开过道，以便让其他旅客通过。

Could you please step aside and allow the other passengers to go through.

53、如果您需要任何帮助，请按呼唤铃；如果您想阅读，请打开阅读灯；如果您需要休息，可以按住座椅扶手上的按钮，身体向后仰，放倒座椅靠背。这是通风孔，您可以把它向任意方向调节，或向右旋紧关掉。

If you need any help, please press this call button. If you want to read, you can turn on the reading light. If you’d like to have a rest, you can press this button on your armrest and lean back at the same time. Here is the air vent. You can turn the knob here in whichever direction you like, or you can turn it off by turning it tightly to the right.

54、我理解您，我替您去看看是否有空座位，请您暂时坐在这个座位。

I appreciate your problem and I’ll see if there is any empty seat. Would you please sit here for the time being.

55、根据最新规定您可以升舱，不过要付差价部分的钱。

According to the latest regulations, you can upgrade your class, but you have to pay the extra.

56、请您配合一下不要把行李放在紧急出口旁边。您可以把它放在座位下面。

I’m afraid you can’t leave your bag there. You are sitting next to the emergency exit. I think you may find there’s enough room to put it under your seat.

57、对不起，请回到座位上，飞机马上起飞，厕所暂时停用。

Excuse me. Would you please return to your seat? We are taking off soon, and the lavatory has been suspended.

58、请您把孩子抱在安全带外面，对孩子会舒服些。我们有加长的安全带。

Excuse me. Would you please hold your baby outside the seat belt. That will

be more comfortable for the baby. I can get you a supplementary seat belt.

59、对不起，请您们几位谈话声音小些，以免影响其他客人休息。

Excuse me, but could you talk softly to avoid disturbing the others.

60、起飞后您可以使用手提电脑，但下降时请关闭。

After take-off you may use the laptop computer but not during descending.

61、几分钟之后我们将提供饮料（快餐、餐食），请放下您前面的桌板。

In a few minutes we’ll be serving drinks(snacks, meals).Please pull down the seat table in front of you.

62、您想喝点什么饮料吗？我们有矿泉水，橙汁，可口可乐，雪碧等，您喜欢哪一种？ Would you like something to drink? We have mineral water, orange concentrate juice, CocaCola, Sprite and so on. Which do you prefer?

63、您喜欢淡茶还是绿茶？

How do you like you tea, Weak or strong?

64、对不起，我们服务时您睡着了，没有叫醒您，现在您想喝些什么？

Sorry, you were sleeping while we served. I didn’t want to interrupt you. Now, what would you like to drink?

65、您喜欢您预定的牛排烤几成熟？嫩些，中等，还是老些？

How would you like your steak? Rare, medium or well-done？

66、我们可以为您提供素食。飞机上备有素食。但您在订票时提出申请会更有帮助。

We can serve you a vegetarian meal. We have vegetarian food on board. But it does help if you request for special meal when you book your ticket.

67、哪位旅客预定了犹太餐（素食，儿童餐，穆斯林餐）？

Who has ordered Kosher meal(vegetarian food, baby food, Moslem food).

68、您需要多少牛奶？您觉得牛奶热吗？

How much milk do you want? Do you think the milk is warm enough?

69、是的，我们飞机上有摇篮，但您要换到前客舱就坐。

Yes, we have a little cot on board. But you have to change to the front cabin. I’ll

set up a cot right there.

70、当安全带信号灯亮起来的时候，比如颠簸时，您应该把孩子从摇篮中抱起，抱在怀里，系好安全带。

You should remove your baby from the bassinet whenever the Fasten Seat Belt sign is switched on, for example, during turbulence, and hold your baby in arms with the seat belt fastened.

71、您需要给孩子换尿布的话，请到洗手间，里面有一个小桌板。如果您需要帮助的话，请告诉我们。

You can go to the lavatory if you want to change the diapers for the baby. There’s baby change table there. If you need any help, please don’t hesitate to call us at any time.

72、您需要买一些免税物品吗？今天航班上的物品品种繁多。

Would you like to buy some duty-free goods? We have a wide selection on board today.

73、我们的免税商品都是世界名牌，我们可以承诺这些商品都是质优价廉的。

Our duty free merchandises are very famous worldwide, and we can assure you that they are of the best quality and the prices are rather low.

74、这种商品是中国特产，非常有名，值得一买。

This is one of the Chinese specialities. It’s famous and worth buying.

75、我们接受美圆的旅行支票和主要信誉卡，比如维萨卡，运通卡，万事达卡，JCB卡等等。 We accept US dollar traveler’s checks and such major credit cards as VISA card, American Express, Master card, JCB card and so on.

76、打搅一下，落地前请您填写这些表格，以方便您办理海关，移民，检疫等手续。

Excuse me ,would you please fill out these forms before landing? You’ll need them when you go through Customs, Immigration and Quarantine.

77、如果您在填写表格时有疑问或困难请找乘务员，我们很高兴为大家服务。

Please do not hesitate to call us if you have any questions or difficulties in filling out these forms. We are very glad to be at your service.

78、根据当地政府检疫的规定，严禁旅客携带任何新鲜水果，鲜花，奶制品，肉类，动植物种子等入境。

According to the regulations of Quarantine of the local government, passengers are not allowed to bring in any fresh fruit, cut flowers, diary products, meat, animal or plant origin.

79、别太紧张，咱们去清洗一下伤口，放松。我去取急救药箱。请用纱布按住伤口，我来调节座位。躺下，休息一会。

Don’t get nervous. Let’s go to wash the cuts. Take it easy. I’ll go and get the first-aid kit. Please press the wound with gauze. I’ll adjust the seat back. Lie down and have a rest.

80、很遗憾，飞机上没有医生。不过机长已经决定在附近的备降机场着陆。停机坪上有救护车等侯，希望您尽快痊愈。

I’m sorry to tell you there are no doctors here. But the captain has decided to land at an alternate airport nearby. There will be an ambulance on the apron. We hope you ‘ll be all right in no time.

81、留神脚下，外面在下雪（下雨），当心划倒。

Mind your step please. It’s snowing(raining) and very slippery outside.

82、北京比东京晚一小时，在同一天。

Beijing is one hour behind Tokyo on the same day.

83、纽约比北京早12小时，但晚一天。

New York is 12 hours ahead of Beijing but one day behind.

84、对不起，由于本机场天气状况不好，我们的航班将被延误。我们要等到天气条件好转才能起飞。

We are sorry to inform you that our flight will be delayed due to the unfavourable weather conditions at this airport. We have to wait till the weather gets better.

85、由于地面大雾航班将要被延误两小时。我们要等到雾消散才能起飞。

Our plane will be delayed for about two hours due to heavy ground fog. We have to wait till the fog lifts.

86、由于能见度太低目的地机场已关闭，我们的航班将转航至备降机场并过夜。过夜的食宿安排由航空公司提供。

The flight will be diverted to an alternate airport and stay overnight there because the destination airport is closed due to poor visibility. The overnight accommodation will be provided by the airline.

87、由于目的地机场的罢工，我们将飞往备降机场，预计50分钟后降落。

We’ll have to fly to an alternate airport because of a strike at our destination airport. We expect to land in 50 minutes.

88、塔台通知我们目前没有停机位，请大家在飞机上等待。

The control tower has informed us that our assigned parking area is not yet clear. We have

been asked to wait here for a moment.

89、机长通知由于我们遇到强大的顶风，飞机需要在杭州机场加油。预计到达时间将要晚50分钟。

The captain has informed us that due to a strong adverse wind, our plane need more fuel. So we will land at Hangzhou airport for refueling. And the estimated time of arrival will be 50 minutes behind the schedule.

90、有3名无人陪伴儿童，年龄分别是7岁，5岁和4岁。请你来照料他们。头等舱（经济舱）有一名CIP（VIP，遣返人员），两名旅客订素食（穆斯林餐，犹太餐）。

There are 3 UMs aged seven, five and four. I’d like you to take responsibility for them. There’s one CIP(VIP, repatriate) traveling first class(economy class).We have two passengers who have ordered vegetarian meals(Moslem food, Kosher meal).

91、在服务中，无论是哪一种服务，乘务员都要注意相互协调，特别是餐饮服务，避免漏送，或将饮料打翻在旅客身上。

During the service, whatever kind it is, all the attendants should coordinate with each other, and pay special attention to meal and beverage service to avoid missing delivery and not to splash on the passengers.

92、旅客下飞机以后进行最后一次客舱检查，确认旅客没有丢下任何物品，如发现任何遗失物品，请转交地面服务员或事物招领处。

One final check is necessary after the passengers have deplaned. We must be sure that the passengers haven’t left behind any personal effects. If any are found, they are turn over to the ground attendants or the Lost and Found.

93、总之，机组成员之间良好的协作是每次航班顺利运作的核心。

In general, good coordination among the members of the crew is the heart of smooth functioning on each flight.

94、乘务员的化妆训练在许多方面与职业模特接受的训练相似。

The stewardess training in grooming is in many ways similar to the training that the professional model might receive.

95、这项工作让人感到兴奋的是有机会到世界各地观光。即使飞国内航班在自己的国家旅行也是满不错的。

One of the things that makes the job exciting is the opportunity to spend time in different parts of the world. Even traveling within one’s own country on a domestic.

96、语言学习非常重要，尤其是英语，因为我们首先要能和旅客交流，还要学会在国外机场报告故障设备，在紧急情况下给乘客发出命令。

Language study is very important, especially English. We must be able to communicate with the passengers, learn to report a cabin fault at a foreign airport and give out instructions in the case of an emergency.

97、无论有多少航空公司幕后的工作人员为航班的成功做出贡献，也无论有多少其他人参与了面对面与旅客的接触，只有乘务员给旅客留下了持久的印象。

No matter how many behind-the-scenes airline personnel contribute toward the success of the flight, or how many others participate in the face-to-face contact with the traveling public, it is the cabin attendant who makes the most lasting impression on the passengers.

98、舷梯已经放好。现在您可以拿着行李下飞机了。

The ramp has just been put in its position. Now you can get your belongings and disembark.

99、对不起，先生。可以让这位老先生/老太太先走吗？

Excuse me, sir. Would you please let this old man/granny go first?

100、感谢您乘坐我们的班机，希望能有幸再次和您见面。

Thank you for flying with us and hope to have the pleasure of being with you again. Good morning (Afternoon,Evening)Ladies and gentlemen : The crew member of XX Airlines has the pleasure of welcoming you aborad. Would you please put your seat in the upright position, fasten your seat belts and lock your table in place. We will be taking off in a few mimutes.You are reminded that smoking and telephone-operation are not permitted at any time during flight. Please use your "call button" if you require assistance-our crew will attend to your needs. We hope you enjoy a pleasant flight and thank you for choosing XX Airlines. Ladies and gentlemen: Welcome aboard___Airlines FLT___to___. (With an intermediate stop in___). Your flight is under the command of Captain___. I am the chief purser___,in addition, we have___cabin attendants,___from Thailand, who will be available through the flight to serve you. Please let us know if you need assistance. Thank you. 各位贵宾: 欢迎您搭乘___航空，第___号班机(经过___)前往___。 今天的飞行是由本机机长___、事务长/座舱长___、___位空服员、 ___位___籍空服员为大家服务，如果您需要任何协助，请通知空服人员。 二.安全示范 DOMO 1 Ladies and gentlemen : Your cabin attendants have just demonstrated the proper method of using the life jacket(and oxygen mask.) Please refer to the emergency instruction card in the seat pocket for more information.Thank you. DOMO 2 Ladies and gentlemen : For your safety,this aircraft is fully equipped with emergency equipments. We will explain the location and method of use.There are eight emergency exits located on the left and right sides respectively. They are identified by the exit signs. Life jackets are under your seats.In case of emergency, put the jacket over your head,then bring the straps from behind you to the front as the attendant is demonstrating. Fasten the straps and pull tight. The jacket will be automatically inflated by pullin

g the two red tabs at the bottom. There are two mouth pieces inside the life jacket which can be used to inflate the vest by blowing air into them.The oxygen masks are in panel over your head. If there is any change in the pressure, the masks will fall automatically.The masks are as shown. When the masks fall,pull one of them to your face. Cover your nose and mouth then breath normally. Place the strap over your head to keep the mask in place. If you have an infant,put your mask on first,then put the infant's mask on. Each seat is provided wiht seat belts. Please keep them fasted whenever seated. Just pull the buckle to unfasten them. Please refer to the emergency instruction card in seat pocket for more imformation. Thank you. 三.飞机即将起飞前 Ladies and gentlemen : We will be taking off shortly.Please make sure that your seat belts are fastened. Thank you. 四.预期通过乱流区 Ladies and gentlemen : We will be passing through turbulent air.For your safety, please remain seated and fasten your seat belts. Thank you. 遇乱流时: We will be passing through turbulence.For your own safety, please remain seated and fasten your seat belt. Thank you. 我们即将经过一段不稳定的气流，为了各位的安全，请留在座位上， 将安全带系好。谢谢。 五.降落前 Ladies and gentlemen : We will soon be landing at the____ (Interational) Airport, would you please put you seat in the upright position , fasten your seat belts and lock yourtable in place. Thank you. 六.降落后 Ladies and gentlemen : We have landed at ____(Interational) Airport. The present outside temperature is ____degrees Centigrade,and the local time is______. Please remain seated until the airplane has come to a complete stop and don't forget your personal belongings. All crew members thank you for choosing XX Airlines. We hope to see youin the near future. Thank you and good-bye. 各位贵宾午安: 我们即将开始下降，预计下午___:___降落在XX机场，请系好您的安全带， 本人谨代表XX航空公司及全体组员谢谢您的搭乘并祝您旅途愉快! Good afternoon, Ladies and Gentleme: We expect to land at ___:___ PM. Please fasten your seat belt. I would like to thank you for flying with XX airlines, I do hope you have enjoyed your flight. 各位贵宾: 我们现在已经降落在XX国际机场了，在安全带的指示灯没有熄灭、 班机没有停妥前，请您不要离开座位。下机时请不要忘了随身携带的行李， 打开座位上方的行李柜时请您特别留意以免行李滑落下来。 非常感谢您搭乘XX航空公司的班机，并希望很快能再次为您服务。 Ladies and Gentleme: We have landed at XX Airport, please remain seated until the "FASTEN SEAT BELT" sign is turned off and the aircraft has come to a complete stop. Please don't forget to take along your personal belongings. When opening the overhead bins; please take care to ensure the contents do not fall out. Once again, we would like to thank you for flying with XX Airlines and hope to serving you again soon.

(78Good morning (Afternoon,Evening)

Ladies and gentlemen : The crew member of XX Airlines has the pleasure of welcoming you aborad. Would you please put your seat in the upright position, fasten your seat belts and lock your table in place. We will be taking off in a few mimutes. You are reminded that smoking and telephone-operation are not permitted at any time during flight. Please use your "call button" if you require assistance-our crew will attend to your needs. We hope you enjoy a pleasant flight and thank you for choosing XX Airlines. Ladies and gentlemen: Welcome aboard___Airlines FLT___to___. (With an intermediate stop in___). Your flight is under the command of Captain___. I am the chief purser___,in addition, we have___cabin attendants,___from Thailand, who will be available through the flight to serve you. Please let us know if you need assistance. Thank you. 各位贵宾: 欢迎您搭乘___航空，第___号班机(经过___)前往___。 今天的飞行是由本机机长___、事务长/座舱长___、___位空服员、 ___位___籍空服员为大家服务，如果您需要任何协助，请通知空服人员。

二.安全示范 DOMO 1 Ladies and gentlemen : Your cabin attendants have just demonstrated the proper method of using the life jacket(and oxygen mask.) Please refer to the emergency instruction card in the seat pocket for more information.Thank you. DOMO 2 Ladies and gentlemen : For your safety,this aircraft is fully equipped with emergency equipments. We will explain the location and method of use.There are eight emergency exits located on the left and right sides respectively. They are identified by the exit signs. Life jackets are under your seats.In case of emergency, put the jacket over your head,then bring the straps from behind you to the front as the attendant is demonstrating. Fasten the straps and pull tight. The jacket will be automatically inflated by pulling the two red tabs at the bottom. There are two mouth pieces inside the life jacket which can be used to inflate the vest by blowing air into them.The oxygen masks are in panel over your head. If there is any change in the pressure, the masks will fall automatically.The masks are as shown. When the masks fall,pull one of them to your face. Cover your nose and mouth then breath normally. Place the strap over your head to keep the mask in place. If you have an infant,put your mask on first,then put the infant's mask on. Each seat is provided wiht seat belts. Please keep them fasted whenever seated. Just pull the buckle to unfasten them. Please refer to the emergency instruction card in seat pocket for more imformation. Thank you. 三.飞机即将起飞前 Ladies and gentlemen : We will be taking off shortly.Please make sure that your seat belts are fastened. Thank you. 四.预期通过乱流区 Ladies and gentlemen : We will be passing through turbulent air.For your safety, please remain seated and

fasten your seat belts. Thank you. 遇乱流时: We will be passing through turbulence.For your own safety, please remain seated and fasten your seat belt. Thank you. 我们即将经过一段不稳定的气流，为了各位的安全，请留在座位上， 将安全带系好。谢谢。 五.降落前 Ladies and gentlemen : We will soon be landing at the____ (Interational) Airport, would you please put you seat in the upright position , fasten your seat belts and lock yourtable in place. Thank you. 六.降落后 Ladies and gentlemen : We have landed at ____(Interational) Airport. The present outside temperature is ____degrees Centigrade,and the local time is______. Please remain seated until the airplane has come to a complete stop and don't forget your personal belongings. All crew members thank you for choosing XX Airlines. We hope to see youin the near future. Thank you and good-bye. 各位贵宾午安: 我们即将开始下降，预计下午___:___降落在XX机场，请系好您的安全带， 本人谨代表XX航空公司及全体组员谢谢您的搭乘并祝您旅途愉快! Good afternoon, Ladies and Gentleme: We expect to land at ___:___ PM. Please fasten your seat belt. I would like to thank you for flying with XX airlines, I do hope you have enjoyed your flight. 各位贵宾: 我们现在已经降落在XX国际机场了，在安全带的指示灯没有熄灭、 班机没有停妥前，请您不要离开座位。下机时请不要忘了随身携带的行李， 打开座位上方的行李柜时请您特别留意以免行李滑落下来。 非常感谢您搭乘XX航空公司的班机，并希望很快能再次为您服务。 Ladies and Gentleme: We have landed at XX Airport, please remain seated until the "FASTEN SEAT BELT" sign is turned off and the aircraft has come to a complete stop. Please don't forget to take along your personal belongings. When opening the overhead bins; please take care to ensure the contents do not fall out. Once again, we would like to thank you for flying with XX Airlines and hope to serving you again soon. 二. 夜间飞行 女士们 先生们 为了您在旅途中得到良好的休息,我们将调暗客舱灯光.请保持客舱安静.如果您需要阅读,请将打开阅读灯. 我们再次提醒您,在睡觉期间请系好安全带.如果需要我们的帮助,我们很乐意随时为您服务.谢谢! Ladies and Gentlemen: TO ensure a good rest for you, we will be dimming the cabin lights. If you wish to read, please turn on the reading light. Because your safety is our primary concern, we strongly recommend you to keep your seat belt fastened throughout the flight. Your cooperation in keeping the cabin quiet is appreciated Should you need any assistance, please contact us! Thank you!

航空用单字" (1)aircraft (2) belly机腹 (3)nose gear鼻轮 (4) retractable landing gear 伸缩起落架 (5)rudder 尾舵 (6)propeller 推进器 (7)wing 机翼 (8)fuel 油料 (9)tank 油箱

(10)radome 雷达 (11) fuselage 机身 (12)break-in area 逃生窗 (13)undercarrage bay 货舱

(14)air brake 煞车 (15)panel 仪表板 (16)flight deck(cockpit) 前舱 (17)galley 厨房 (18)seat belt安全带 (19)slide 充气滑梯(逃生用) (20)survival kit(first aid kit) 救生品 (21)water extinguisher 灭火器 (22)dry chemical extinguisher 乾粉灭火器 (23)latch 栓子 (24)tray table 餐桌 (25)smoke hood 防烟面罩 (26)waste bin 垃圾桶 (27)grab handle 扶手 (28) sink 水槽 (29)observers seat 观察位(前舱) (30)telescopic viewer 门孔 (31)soap dispenser 给皂器

(32)bassinet婴幼儿睡床 (33)ditching水上迫降 (34)water evacuation 水上逃生(35)land evacuation 陆上逃生 (36)axe 斧头(在驾驶舱) (37)trolly 餐车 (38)torch 手电筒 (39)armrest 扶手

(40)reading light阅读灯 (41)call button呼叫钮 (42)air traffic control 航路管制 (43)control tower 塔台 (44)operation & dispatcher 签派员 (45)cruize 平航 (46) runway 跑道 (47)taxiway 滑行道 (48)I.D.L 国际日线 (49)time zone 时区 (50)estimated time of arrival (ETA)预计到达时间 (51) estimated time of departure (ETD)预计起飞时间 (52)apron围裙 (53)jet lag 飞机时差症 (54)tail wind 顺风 (55)head wind 逆风 (56)jetway(passenger bridge) 空桥 (57)crew 机组员 (58)infant 婴儿 (59)unaccompanied minor(UM)没有家长同行ㄉ小孩 (60)briefing 任务提示 (61)home base 基地 (62)pilot(captain) 机长 (63)co-pilot(first officer)副机长 (64)clear air turbulence 晴空乱流 (65)air current气流 (66)non-endorsable 禁止转让(票) (67)stand-by 地面待命 (68)stop-over 中站停留 (69)layover 外站过夜 (70)refueling stop 加油停留 (71)transit passenger 转机旅客 (72)waiting lounge 候机室 (73)baggage inspection 行李检验 (74)hand baggage 手提行李 (75)umaccompanied baggage 托运行李 (76)custom 海关 (77)quarantine 检疫 (78)immigeration 移民局 (79)baggage tag 行李签 (80)connection 班机接驳 (81)destination 目的地 (82)free baggage allowance 行李重量限制 (83)general declaration 舱单 (84)load factor 载客率 (85)on time performance 准点率 (86)LOST-N-FOUND 失物招领 (87)confirmation 确定 (88)reissued ticket 重开的票 (89)passenger manifst 旅客名单(90)wheelchair 轮椅 (91)ground staff 地勤 (92)take off 起飞 (93)live vest救生衣

(94)non-stop flight 直飞班机 (95)immigeration card 入境表格 (96)terminal航空站 (97)hijack 劫机 (98)demonstration 示范 (99)evacuate 疏散 (100)traffic congestion 航路拥挤