Dear Mr. President,

I’m very lucky to attend this world-famous university, but I’m afraid I’m not content with the canteen service on campus.

Firstly, the quality of the dishes should be improved. Undoubtedly, there are a lot of delicious dishes, but all the year round, they remain the same. More and more students are complaining about eating the same food each day. So I think the most urgent problem is to add variety.

Secondly, the price is a bit too high. Many of us hope that the canteen can provide us with not only delicious but also inexpensive food.

Finally, the environment is so noisy that we can’t enjoy our meals in good mood. I suggest that there be some soft music to help us relax.

The above-mentioned suggestions are not just mine, but also many other students’. We hope our respectable president will pay attention to our suggestions.

By the way, the canteen workers are very patient and always smiling. So I think if our university offers them better conditions, they will offer us better service.

Best wishes.

Yours sincerely, Li Ming

Our canteen has something satisfactory and something unsatisfactory as well. To our satisfaction, many kinds of the food are supplied to us. Besides this, the food is cheap and tastes good. We all enjoy the food.

And the surroundings in the canteen have also been improved. But the quantity of a helping they give is not enough. The seats are not enough as well. Some students have no seats when eating.

Finally we advise them to improve the quality of the food and their service. We will feel very happy if these problems can be solved.

The focus of compkunt is the poor quality of Ur food. The rice and buns are like stones and they aretoo hard for us to bite into and chew. And the vegetables are sometimes so ctrercoomeariososioseiznorsoste (and maybe nutrients too). The fish and meat are often given short measure. Nforeoverelli0 Rice of thl food is unreasonably high. It costs us at least twelve yuan to have 3 ina.ls 3 day. Mate canteen..Finliva service staff are not at all hospitable to us students. As a result.manyor us eV) to outside restaurants or snack tars to have meals to keep body and soul together.

Henestly speaking, the dining room setting has been improved, with the wall painted and some Chinese paintings posted up. But there are only two canteens on the campus.As the number of students has increased greatly since last year, there is no longer enough space or seats for all of us to have meals on campus. And another thing I'd like to commend is the free soup available most of the time. In a word, there is still much room for improvement on the canteen service. We honestly hope that you could do something about it to that we will not suffer for the remaining days we are here.

Best regards!

Sincerely yours.

Li hem

 

第二篇：英文模板 - 客户抱怨篇2

Dear Ms. Bland,

Thank you for your order number: 354.

Statement:

Item 1 20 kg Australian standard cotton (no. 764844) $90

Item 2 80 kg Egyptian cotton (no. 231126) $650

Item 3 60 kg Merino wool (no. 459998) $450

TOTAL $1,190

Please save or print this email for your records.

Yours sincerely,

Abrams Customer Services

Dear Abrams Customer Services,

I received your statement today, but there is an error on it.

Item number 3 is a charge for 60 kilos of wool (no. 459998). Please check your records. We never received this item. I wrote to you on January 19 to cancel the order. Your secretary told me the order was canceled.

I will send you a check for the correct amount.

Yours sincerely,

Janet Bland

Accounts Manager, Webber

Dear Mr. White,

Thank you for your order number: 23897

Invoice:

4 X Australian Chardonnay

Cost per bottle: $12.46

Total number of bottles: 4

4 X Australian Chardonnay

Cost per bottle: $12.46

Total number of bottles: 4

Total: $99.68

You can pay by check or credit card.

Please make checks payable to Jones and Sons.

Please save or print this email for your records.

Yours sincerely,

Sales Department

Jones and Sons

Dear Jones and Sons,

I am writing to query the figures on the bill I received yesterday (Order number: 23897).

According to this bill, I owe $99.68. In fact, as you can see, you have overcharged me. On December 9, I ordered four bottles of Australian Chardonnay at $12.46 each, making a total of $49.84. This figure is quoted twice on the bill (the charges are for the same date).

We are waiting for your confirmation before going ahead with payment of the bill.

Yours sincerely,

Nicholas White

If a company is writing to query the figures, it is making sure that the numbers are accurate or correct.

After I am writing, you use to + infinitive.

For example:

I am writing to query the figures in your sales report.

You use According to…, I owe to refer to the information that tells you about the amount of money you have to pay a person or company.

For example:

According to this bill, I owe you $10,000.

According to George, I owe you $50.

If you say You have overcharged me, you tell someone that they have asked for too much money for something.

You overcharge someone by a certain amount and/or for a particular item.

If you are asked for less money than the cost of the item, you use undercharged.

For example:

You have overcharged me for the last delivery by $200.

You have undercharged me by $20 for this order.

You say I ordered…at to describe the items you bought and the cost per item.

You say making a total of to talk about the complete number or cost of a set of things.

For example:

I ordered ten books at $12 a book, making a total of $120.

This figure is quoted means that the number appears in writing on a document.

For example:

This figure is quoted on your bill.

You say We are waiting for your confirmation before going ahead with payment of the bill when you will not pay for anything until information has been checked by the reader.

You need –ing after the preposition before.

You use with + noun after going ahead.

Greeting

If you are complaining to a small company, you can write just the name of the company here.

If it is a big company, you can write to Customer Services, the department that usually deals with complaints.

Where possible, find out the name of the person in the company you need to write to, so they can take action to solve your problem more quickly.

Useful Language

Dear Jones and Sons,

Dear Abrams Customer Services,

Explain the problem

Begin by saying that you are writing to complain about an error.

Be specific. Give details about any documents you need to refer to. For example, put a date or reference number.

Be direct, but polite.

Useful Language

I am writing to query the figures on the bill I received yesterday (Order number: 23897).

I am writing to tell you that there is an error in the statement I received from you on February 2.

Details of error

Give full details of the error, clearly and carefully.

Include any information which will help the company find and correct the error. For example, name/reference number/cost of items, date of order.

Useful Language

According to this bill, I owe $99.68.

On December 9, I ordered four bottles of Australian Chardonnay at $12.46 each, making a total of $49.84.

You have overcharged me.

We never received this item.

Find a solution

Say what you are going to do. For example, you will wait for them to send you a new, correct bill, or you will pay only the correct amount.

Useful Language

We are waiting for confirmation before going ahead with payment of the bill.

We will wait to receive an amended bill from you.

I will send you a check for the correct amount.

Closing

When you write a complaint to a company, use a formal greeting at the start and a formal complimentary closing at the end.

Useful Language

Yours sincerely,

Yours truly,

Dear Smith and Co.,

I am writing to query the figures on the bill I received two days ago (Order number: 20272).

According to this bill, I owe $479.96. In fact, as you can see, you have overcharged me. On June 8, I ordered two cell phones at $119.99 each, making a total of $239.98. This figure is quoted twice on the bill (the charges are for the same date).

We are waiting for your confirmation before going ahead with payment of the bill.

Yours sincerely,

Bob Mould