英文投诉信模板

Dear __①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about________.

③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）.

⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely,

Li Ming

常见抱怨信范例

For Delay in Shipment (由于发货延迟而抱怨)

Dear Sirs ,

The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to（不得不）cancel the order and obtain the goods elsewhere.

Please look into the matter as one of urgency and let us have your reply as early as possible . Yours faithfully,

Jorn Thomas 亲爱的先生们,

我们订购的家具从你应该达到我们一周前。不用说,迟延交付给我们带来极大的不便。因此你必须立即派遣他们。否则我们将不得不(不得不)取消订单并获得货物。请调查此事的紧迫性和让我们有你的尽早回复。你忠实的,乔恩?托马斯最佳女婿,乔恩?托马斯

For Incomformity（由于货物不符而抱怨）

Dear Sirs ,

On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order .

As I have several customers waiting , please arrange for the replacements at once. Faithfully yours,

Jorn Thomas 亲爱的先生们

,3月12日,我们订购1200件大小42。但不幸的是,今天我们收到了完全不同的货物——儿童服装。我们只能推测错误,孩子们的衣服是另一个订单。因为我有几个客户等待,请安排更换。

Dear Manager,

I venture to write to complain about the quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera’s operation for only two hours.

Therefore, I wish to declare a refund. I will appreciate it if my problem receives due attention.

Yours, Li Ming

亲爱的经理

,我冒昧给你写这封信,投诉我上周五买的数码相机的质量在你的商店。在五天相机一直在我占有,问题一个接一个地出现。首先,屏幕总是黑色的,这使得从传统相机没有区别。另一方面,电池是痛苦的,因为它支持相机的操作只有两个小时。因此,我想要求退款。我将很感激如果我的问题收到应有的重视。

Dear Sir or Madam，

I am writing to express my dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester， as I find the present sharing arrangement inconvenient.

I must explain that the reason for my dissatisfaction is my roommate‘s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.

To solve this problem/surmount this difficulty/improve this situation/crack this hard nut， I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore. I would be grateful if you could find a single room for me， preferably not in the same building but as near to the college campus as possible.

Yours sincerely， Li Ming

亲爱的先生或女士,

我写这封信是为了表达我的不满/失望/关于住宿问题。我宁愿下学期进入一个房间,我发现现在分享安排不方便。

我必须解释清楚:招致我不满的原因是我室友不顾别人的行为。首先,他的朋友经常来访他;另一方面,他定期举行嘈杂的聚会。

为了解决这一问题/克服这个困难/改善这一状况/解决这一难题,我希望能引起有关部门的注意。我相信你会同意给我唯一的解决方案是进入自己的房间。因此。我将感激如果你能找到一个房间对我来说,最好不要在同一座楼里但尽可能大学校园附近。

你的真诚,

李明

建议信

必背模版句型

I am writing to express my views concerning……

我写信来是要表达有关……我的看法。

You have asked for my advice with regard to…… and I will try to make some suggestions. 你问我有关……的事情，我会尝试着提出一些建议

If I were you，I would……如果我是你，我会……

? 建议信结尾常用句式和套话

I hope you will find these suggestions/proposals/recommendations helpful/practical/ useful. I trust you will take my suggestion into account.

 

第二篇：商务英语 抱怨信

产品的抱怨信应包括一下内容：

● 产品的型号（model number）及详尽说明。

● 出售此产品商店的名称和地址。

● 购货日期。

● 付费#5@p（Paid Invoice）或收据。

● 简要说明存在的问题。

● 说明是否是第一次写信提及出现的问题。如果不是，给出你以前写信的时间以及对方最近回复的日期以及回函人的姓名。

● 明确表明你的愿望。

写抱怨信应遵循以下原则：

● 清楚、得体但语气又鉴定地说明激发你写信的原委。

● 表明期待对方做什么，是要求他们退还商品，改进服务，重新发货，做某种调查，还是其他。

● 避免在心中显露你的愤慨（除非你心中提到的问题多次发生，而且前几封信没有任何效果）。

● 如果你期望对方合理解决问题，劝说的语气比威胁的语气更利于达到目的。

答复函应包含以下几个方面的内容：

● 对所投诉的问题作简单道歉。

● 对给顾客招致的不变、麻烦、损失等表示遗憾。

● 提出解决问题的办法。

● 向顾客保证今后尽量避免犯同样的错误，并希望双方继续合作。

常用套语

一． 抱怨

1. The quality of this consignment is far from being satisfactory.

交付的货物质量远不能令人满意。

2. When we came to examine the goods dispatched by you on … we found that … 当我们着手检查你们…月…日发出的货物时，我们发现…

3. We are sorry to say that the cargo has not turned out to our satisfaction. 很遗憾，货物不能令人满意。

4. We have received a number of complaints from several of our customers concerning the … supplied by you on…

我们收到好几位顾客对你们… 月…日所提供的…提出责问。

5. We are sorry to report that one of the cases of your consignment was badly damaged when delivered on …

非常遗憾不得不告诉您，于…月…日运到的货物中有一箱已严重损坏。

6. The captioned goods you shipped on … arrived here yesterday. On examination, we have found that many of the sewing machines are severely damaged, though the cases themselves show no trace of damage.

您方…月…日发来的标题所列的货物于昨日收到。尽管箱子表面无任何受损痕迹，但许多台缝纫机损坏严重。

7. We have received your shipment covering our order No. … for …, but have found that one of the cases of your consignment is in badly damaged condition.

我们已经收到您按本公司…号订单所运来的…，发现其中有一箱已遭严重破损。

8. The shipment of … that we ordered on … for delivery on May 14, did not arrive until May 20. The late delivery is inexcusable since we made it clear when we wanted the … and why.

我公司于…月…日订购要求于5月14日交货的…直至5月20日才运到，交货迟缓是不能原谅的，因为我们曾说清楚何时要用…以及理由。

9. This delay has inconvenienced us considerably. We should appreciate it if you would inform us by return mail when we may expect the goods.

延误已给我方带来极大不便，望函复我方何时可以发货。

10. The goods we ordered from you on … have not yet been delivered.

我们于…月…日向您方订购的货物，迄今尚未交货。

11. We have received your goods carrying our order No. … of …. Upon opening the case we found it contained completely different articles.

关于我们…月…日的…号订单，您交运的货物本公司已收到。在开箱时，我们发现其中的货物跟本公司订的完全不同。

12. On examination we find that three pieces do not correspond with the original sample.

在验收时，我们发现其中三件与原来样品不符。

13. Upon examining your first delivery, we find that it does not contain the assortment which we ordered.

检验贵公司运来的第一批货，我们发现此货不是我们所订的种类。

14. In checking the contents against your enclosed invoice, it was found that several items were missing.

对照随货附上的#5@p及产品内容后，我们发现几项短缺。

15. Your goods of 300 cameras arrived today. On opening the container we found that the goods were short by…

贵公司所运来300台照相机于今日收到，在打开货柜时，我们发现少了…台。

16. Your prompt attention is appreciated.

你方若能迅速处理此事，我们将不胜感激。

17. We shall be glad if you will look into the matter at once and let us know the reason for delay.

希望你们立即调查此事，并告诉我们延误的原因。