在线英语培训领导者

外贸英语抱怨邮件怎么写？如何写好英文抱怨信？

国际贸易中，双方在货物交易时经常会出现于预期不符的情况。这时候，收货方就会与出货方沟通，在沟通中负面情绪的处理是最难以把握的。我们沟通的目的是为了妥善地解决问题而不是吵架，因此如何在沟通中清楚地阐述货物存在的问题，同时避免使用过激的语言表达自己的不满，是每一位职场人都要学会的沟通技巧。

那么外贸英语抱怨邮件怎么写？如何写好英文抱怨信呢？安格英语老师找了一则文本范例，从描述事件、指出缺陷、服务流程及解决提案四个方面清楚地描述了货物的问题，语句中采用了客观的描述方式，是一封比较专业规整的抱怨信：

Dear Mr. Stuart:

Our Purchase Order No.233

On 15 November we sent you our Purchase Order No.233 for one fax machine Model 789, which you delivered to us on 20 November. I’m afraid I have to complain about the performance of the machine and the attitude of your staff when I reported a defect in the machine.

Defects in the machine

On 24 November the machine failed to print in-coming messages clearly and two days later it did not print them at all. On 29 November it became clearer, but it was not transmitting our faxed. On the next day the machine broke down completely.

Power Your English！文章来源:安格英语学习网站（）未经允许 不得转载

在线英语培训领导者

Service problems

I telephoned your Service Department on 24th November to report the first defect and was told your service engineers were very busy, but one would visit us as soon as possible. When I telephoned again on 26th

November, the staff member whom I spoke to claimed to know nothing about my previous call and said a service engineer would be sent as soon as possible. Yesterday, when I telephoned your office to report the

further defect, I was told a service engineer would visit us immediately. We waited, but no one came. Therefore, I telephoned again today to report our problems, but I was told that your company accepted no

responsibility for the goods after they had been delivered to a client and therefore there was nothing you could do about the problem. When I asked whom I was speaking to, he just hanged up.

I now wish to emphasize the tremendous trouble we have been put into by the defects of the machine and your company’s failure to do

anything about them. Still more annoying is the attitude of your staff. We now require a full explanation from you and require you to send a service engineer to repair our machine immediately.

Yours sincerely,

Power Your English！文章来源:安格英语学习网站（）未经允许 不得转载

在线英语培训领导者

上面这封抱怨信中讲述的是关于公司购买的传真机的故障以及对该公司服务态度的抱怨。大体上客观地描述了使其困扰的事情，并且提出了解决方案。更多外贸实用英语写作模板及必备口语资料可访问安格英语学习网站：

/forum/forum-39-1.html。

关于安格：安格英语（）是中国领先的企业英语沟通技能培训机构，公司致力于以高质量的学习内容和多样化的培训形式为企业客户提供专业的英语学习解决方案。安格英语现已为多家世界500强企业，包括三星电子、罗氏制药、捷豹路虎、迅达电梯等，提供了优质的培训服务。其中广受企业客户好评的课程包括：商务英语情景写作课程、商务英语社交强化课程、商务英语演讲课程等，联系我们400-006-7600。

Power Your English！文章来源:安格英语学习网站（）未经允许 不得转载

 

第二篇：外贸英语邮件

外贸英语邮件

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1. 向顾客推销商品

Dear Sir: May 1, 2001

Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. Yours faithfully

2. 提出询价

Dear Sir: Jun.1, 2001

We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..

Truly

3. 迅速提供报价

Dear Sir: June 4, 2001

Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.

交易的契机

4. 如何讨价还价

Dear Sir: June 8, 2001

We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon. Yours truly

5-1 同意进口商的还价

Dear Sirs: June 12, 2001

Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down. Sincerely

5-2 拒绝进口商的还价

Dear Sirs: June 12, 2001

Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.

Truly

6. 正式提出订单

Dear Sir: June 15, 2001

We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.

Truly

7. 确认订单

Dear Sir: June 20, 2001

Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times. Sincerely

8. 请求开立信用证

Gentlemen: June 18, 2001

Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in ou* **vor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.

Sincerely

9. 通知已开立信用证

Dear Sir: June 24, 2001

Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have

instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in you* **vor, valid until Sep. 20. Please advise us by fax when the order has been executed.

Sincerely

10. 请求信用证延期

Dear Sir： Sep. 1, 2001

We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at ou* **ctory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.

Sincerely

11. 同意更改信用证

Gentlemen: Sept. 5, 2001

We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.

Sincerely

交易的进行

12. 抱怨发货迟延

Dear Sirs: Sept. 25, 2001

Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.

Yours faithfully

12a. 处理客户的抱怨

Gentlemen: Sept. 30, 2001

In response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the next day.

Truly

14-1 取消订货

Dear Sirs: Oct. 2, 2001

We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step. Sincerely

14-2 谅解迟运原因

Gentlemen: Oct. 2, 2001

We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival. Yours faithfully

交易的尾声

15. 货物损坏报告

Dear Sirs: Oct. 4, 2001

Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)

As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.

Sincerely

16-1. 拒绝承担损坏责任

Dear Sirs: Oct. 8, 2001

Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.

Sincerely

16-2. 承担赔偿责任

Gentlemen: Oct. 8, 2001

As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.-

Sincerely

交易花絮

17. 催要逾期货款

Dear Sirs: Nov. 30, 2001

It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.

Sincerely

18. 付清逾期货款

Dear Sirs: Oct. 3, 2001

We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in ****** your remittance.

We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.-

Sincerely

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