外贸中经常用到的经典句子（谈生意，回邮件或在展会上均可）

１.what about the price? 对价格有何看法？what do you think of the payment terms? 对支付条件有何看法？

2. how do you feel like the quality of our products? 你觉得我们产品的质量怎么样？ 3.what about having a look at sample first? 先看一看产品吧？what about placing a trial order? 何不先试订货？

4. the quality of ours is as good as that of many other suppliers, while our prices are not high as theirs. by the way, which items are you interested in?我们的产品质量与其他生产商一样的好，而我们的价格却不象他们的那样高。哎，你对哪个产品感兴趣？

5. you can rest assured. 你可以放心。

we are always improving our design and patterns to confirm to the world market.我们一直在提高我们产品的设计水平，以满足世界市场的要求。

6. this new product is to the taste of european market. 这种新产品欧洲很受欢迎。

7. i think it will also find a good market in your market.我认为它会在你国市场上畅销。

8. fine quality as well as low price will help push the sales of your products.优良的质量和较低的价格有助于推产品。

9. while we appreciate your cooperation, we regret to say that we can’t reduce our price any further.虽然我们感谢贵方的合作，但是很抱慊，我们不能再减价了。reliability is our strong point. 可靠性正是我们产品的优点。

10. we are satisfied with the quality of your samples, so the business depends entirely on your price. 我们对样品的质量很满意，因此交易的成败就取决于你们的价格了。 11. to a certain extent，our price depends on how large your order is.在某种程度上，我们的价格就得看你们的定单有多大。

12. this product is now in great demand and we have on hand many enquiries from other countries.这种产品现在需求量很大，我们手头上来自其他国家的很多询盘。

13.thank you for your inquiry. would you tell us what quantity you require so that we can work out the offer? 谢谢你询价。为了便于我方提出报价，能否请你谈谈你方需求数量？

14.here are our fob price. all the prices in the lists are subject to our final confirmation.这是我们的fob价格单。单上所有价格以我方最后确认为准。

15.in general, our prices are given on a fob basis. 通常我们的报价都是fob价。

16. our prices compare most favorably with quotations you can get from other manufacturers. you’ll see that from our price sheet. the prices are subject to our confirmation, naturally.我们的价格比其他制造商开价优惠得多。这一点你可以从我们的价格单看到，所有价格当然要经我方确认后方有效。

17. we offer you our best prices, at which we have done a lot business with other customers.我们向你们报最优惠价，按此价我们已与其他客户做了大批生意。

18. will you please tell us the specifications, quantity and packing you want, so that we can work out the offer asap. 请告诉我们贵方对规格、数量及包装的要求，以便我方尽快制定出报价。

19. this is the pricelist, but it serves as a guide line only. is there anything you are particularly interested in. 这是价格表，但只供参考。是否有你特别感兴趣的商品？

20. do you have specific request for packing? here are the samples of packing available now, you may have a look. 你们对包装有什么特别要求吗？这是我们目前用的包装样品，你可以看

下。

21. i wonder if you have found that our specifications meet your requirements. i’m sure the prices we submitted are competitive.不知道您认为我们的规格是否符合你的要求？我敢肯定我们的价格是非常有竞争力的22. heavy enquiries witness the quality of our products. 大量询盘证明我们的产品质量过硬。 23. we regret that the goods you inquire about are not available. 很遗憾，你们所询货物目前无货。

24. my offer was based on reasonable profit, not on wild speculations.我的报价以合理利润为依据，不是漫天要价。

25.moreover, we’ve kept the price close to the costs of production.再说，这已经把价格压到生产费用的边缘了。 26.could you tell me which kind of payment terms you’ll choose? 能否告知你们将采用那种付款方式？

27.would you accept delivery spread over a period of time? 不知你们能不能接受在一段时间内分批交货？

 

第二篇：经典句子外贸

Unit 1一 Inquiry 询盘

巧问巧答：

1we are thinking of placing an order. Were you able to quote all the items we need? No, not all of them

2 What’s the unit price for it? Our offer is …and the price of five days later may change.

3 Would you give me an indication of price？您能先给我一个估价吗？

Here are our CIF price lists. All the prices in the lists are subject to our confirmation. But the final price are subject to our final confirmation.

4 How long does your offer remain valid? How long will you keep your offer open? How long will your offer hold good?

5Could you tell us the quantity you require so that we can work out the offer? 6We’ll let you have our firm offer this Wednesday at the latest.

Ok , I hope we can come to all agreement as soon as possible.

7 Can we adopt 3 kinds of quotation at the same time? This will do, however, it is not necessary to have three quotations.

8In order to have leading time, please offer us the lowest price of CIF Dalian because we hope to get the deal done as soon as possible.

All right, we will call you immediately after we complete the quotation.

9Here’s our inquiry list, you’ll find the required items , specifications and quotations all there. \

Thanks, I’ll look into it and let you have our firm offers tomorrow./you’ll surely find our price very favorable.

10 Then would you please make your prices CIFC five percent?

Certainly, we can work them out for you.

11 Please quote the price including insurance and freight to our port.

12 we have the offer ready for you.

13We regret that we are unable to make you a firm offer for the time being. We’ll let you have our firm offer next Monday?

卖方答复：

1I don’t know which…you’d like to order.

2We are ready to supply……

3There is a good supply.

4We can assure you of our regular supply.

5The market for this commodity is the rising trend. Please place your orders as soon as possible.

6It’s hard to say when we will be able to supply it.

7We can offer from stock.

8This commodity has a ready market. We expect an order from you.

9Your requirements are just under our consideration.

10No stock is available at present.

11All the prices in the lists are subject to our confirmation.

12Here are our latest price sheet.

13I’m sure you’ll find our price worth accepting.

14You’ll find our price very favorable.

15The offer is subject to immediate acceptance.

16Would you tell me the main items you’re interested in?

17In principle, we don’t allow any commission. But if your order is large, we will take it into consideration.

resilient 有弹性的，适应力强的

二Offer 发盘

1Are the price your firm offer?/Yes, we are willing to make you a firm offer at these prices. We believe the prices are highly competitive.

2Are your quotations CIF？/Yes, but we can make them FOB if you like.

3Could you please extend your offer for 2 days further? /Our offer remains open for 3days.

4Is your offer a firm one or subject to your confirmation?/ a firm one. It is open for 3 days.

5Does your price include any commission for us?/ it includes a commission of 5 percent for you.

6I must say the price is too high for me to accept. It’s 30 percent more than what I would pay for such an item elsewhere.

7I can assure you this is our best offer. It is the lowest price in reference to the price on the world market.

8This is a fair market price.

9A glance at it tells me that your price has been soaring! It’s almost 30% higher than last year’s .it would be impossible for us to push any sales at such a price.

10We always quote our customers a fair price. I believe our price is competitive. 11Your enquiry is too vague to enable us to reply you.

12We are prepared to make you a special offer…

13There is nothing new in the offer.

14We are in position to offer …from stock.

15We can offer you a quotation based upon the international market.

16All our prices are on CIF basis.

17We can quote you a gross price…firm 20days…after which the price will be subject to an increase of 5%,

18We can offer you a price of …

19We are sorry to say that the goods required by you are out of stock for the time being; therefore we are unable to make you an offer at present.

20For the payment terms, what do you usually require?

21I’d better consider it more carefully. I’ll go back to you tomorrow.

22I’m surprised to hear you say it. As you well know , there has been a strong demand for this kind of …and such a demand will certainly lead to increased price. Our price is

more competitive than quotations you get elsewhere,

23To be frank with you , if we are not old friends, we would hardly be willing to make you a firm offer at this price.

三 Counter offer

1How about meeting each other halfway in order to conclude the business? 为了成交就互相个让一半吧？

2Both of us move, and move together, right? It is impossible for me to move alone. 3May I suggest that we go half-way to meet each other?

4It’s unwise for either of us to insist on his own price. How about meeting each other halfway and each makes a concession so that business can be concluded?/moreover, we’ve kept the price close to the costs of production. 这已经把价格压到生产费用的边缘了。

5This is our rock-bottom price. We can’t make further concessions./ if that’s case, there’s not much point in further discussion.

6Let’s meet each other halfway once more, then the gap will be closed and our business completed. /You certainly have a way of talking me into it. 您真有办法， 把我说服了。

7This price is quite a bit higher than it was lat time. /That’s because the price of raw materials has gone up.

8Your bid is much higher than your competitor’s.

9Is this your standard price?这是你们的基准价吗？

10Are these new prices acceptable? /I don’t think we’ll able to pay them.

11We had expected much lower prices. I can’t make a decision right now. I’ll have to check with my boss.

12I can assure you the prices we offered you are very favorable./ But the market price time to think it over.

13What’s your idea of the price for… /we’ve compared your price with those from other suppliers. Your price is not competitive at all.

14Because of the rising costs, we have to increase our price. /In fact the same thing happens in other countries, yet they offer a much lower price than yours. Your price is beyond our reach.

15What seem to be problem？frankly speaking, one of your competitors has offered us a price 20% lower than yours.

16I was asked to get a price reduction from your company. How much do you think you could bring the price down?

17Your quotes are not consistent with the current market. /For the last 3 months, …have been soaring by a large margin.

18We have discussed with our clients, and they said the price was slightly high. /The price we offered is a firm offer, so it can’t be reduced.

19All I want to know is if it’s possible to expect any reduction on these prices. /I’m afraid not. There are really our bottom whole sale prices.

20We’ve studied your offer and find your price is 15% higher than the market price. /That’s because our products are superior to others.

21This kind of high price is unacceptable to us. Can you lower your price a bit further? /Your counter offer is not in line with the present world market level. It’s in workable.

22Frankly speaking, the price is working against us. /This is a fair market price.

23Then what leads you to think that we have to reduce our price? Would you tell us candidly? /I look at it in this way: suppliers should be able to reduce their CIF price, even lower than their home price.

24Since you are our old customer, if your order is large in quantity, we’ll offer you a special price. /The size of our order depends greatly on the price. Let’s settle that matter first.

买方用语

It will be rather difficult for us to push any sales if we buy it at this price. Your price is not in the least encouraging.

We only ask that your price be comparable to others.

Taking your production cost into consideration, we still find your price too much higher than that of other suppliers.

In view of the slow-down market, we would ask you to give a reduction of 3%. Your competitors are offering better quality for a lower price.

We have compared your offer with that from other suppliers. To our regret, we found that your price a bit higher than that offered by others.

We appreciate your offer, but your price is 4% higher than that of last year. Your price is too high to interest us in counter-offer.

We can buy …from others at a price 20% lower than yours.

We regret we have to decline your offer.

Compared with what is quoted by other suppliers, your price is not workable.

卖方用语

I can’t move any more. Please understand our difficult situation.

If the difference is this big, I’m afraid we’ll not be able to make the deal.

To be frank with you, your counter offer can not even cover our production cost. For friendship’s sake, we’ll consider lowering our price a little, but never to that extent.

We have cut our price to the limit, we regret being unable to comply with your request for further reduction.

It’s really impossible for us to make any further concession in your price by lowing you any commission.

Since the prices of the raw material have been raised , I’m afraid that we have to adjust the prices of our products accordingly.

We have already cut down our prices to cost level.

Due to the rising demand, we’re going to increase our price by 10%.

Our offer was based on reasonable profit, not on wild speculations.

I appreciate your counter offer but find it too low.

Considering the high production cost, we don’t think that our offer is at all excessive. We’ve made this offer just for maintaining our business relations.

If you have a look at this market report, you’ll see the price of this item is soaring. I’m sure is in line with the prevailing price level.

@ you can’t take price separately from quality. If you look at the quality of our product, you’ll agree that the price we are offering is completely acceptable. better quality means a higher price. If you’ve got a good product, the users won’t worry too much about the price.

@ all users want both quality and price. They want best value for their money. The difference between us is too big. I’m afraid we can’t make a deal.

@considering the quality, I should say the price is reasonable.

四 Commission and Discount 佣金与折扣

1Then how many percent commission do you allow us?/ If your order for the goods exceeds 10, 000 sets, we’ll give you 5% commission.

2What is your usual practice in giving commission? /Usually the commission is 3 % of the net invoice amount after deduction of discounts.佣金为扣除折扣后，#5@p净额的3% 3What is the commission rate for the agency? /We think the market could bear a 5% commission on our invoice value. That’s CIF value.我们认为这的市场可按我们的#5@p金额收5%的佣金。我是指CIF的价格。

4Is that a fixed percentage? The same for all tenders, large or small? /Yes, fixed regardless of the size of the tenders.

5Couldn’t you raise the commission to five percent? /Considering our good relationship and our future business, we give you 4%.

6What is the commission you expect?

7We usually don’t allow any commission. /But it doesn’t conform to the international trade practice.

8The commission you offer is too little. /All right, we’ll give you a 10% commission as an expectation.

9Let’s return to the topic of commission.

10How much commission do you expect? /I usually get a commission of 10% from the buyer.

11Our prices are quoted on FOB net basis. As a rule, we don’t allow any commission. /We’re commission agent. We do business on commission basis. Commission transaction will surely help to push the sale of your product.

11A discount will be given for a big order, so we are willing to give you a 5% discount. /No doubt you know that an incentive discount encourages the buyers and helps expand the seller’s business.

12The terms are rather harsh on us. Is it possible to increase the discount to 5 % /The price we quoted are very keen, and the profit margin is very narrow. We have accommodated you in allowing a 3% discount.

13What about a good discount for an old customer? /Ok, we can give you a quantity discount we normally do..

14Couldn’t you make that 10 % discount?/7% is as far as I can go. But there is always a 2% cash discount if you give within a week.

15Your discount period is a bit on the short side, just five days. Couldn’t you make it 10?/That’s one of the things that might be a bit difficult to change because it’s part of our General Terms of Business. But I’ll see what I can do.

16What is your quantity discount? That depends on how much you order. Our discount system operates on a sliding scale. For …it would be…

会话工具

We usually allow no commission. If your order is large enough, we’ll consider.

We’ll give you another 1% COMMISSION TO make up for the expenses in your sales promotion.

We usually charge a commission of 5%.

THE commission you charge is too high.

We usually get a 10% commission of the total on every deal.

In view of our long-standing business relationship, we would like to offer you another 2% commission for further promotion of our products.

We request for you to deduct our commission from the invoice.

We usually pay our agents a 5% commission of the value for each deal.

Usually we pay commission on the basis of CIF value.

From other suppliers, we get a higher commission rate for the business in this line.

We regret that we can’t allow you a 5% commission.

We will give you back a 5% commission by check.

Our price is net without commission.

We promise to give more commission if you order a bigger quantity.

We can increase the commission by 2%, if you place an order for…

If you prepared to increase the commission to 5%, we will order extra …

折扣

At the sales promotion stage, we’re going to allow you 5% discount.

The price we quoted is accurately calculated, but in order to encourage business, we are prepared to allow you a discount of 5%.

We grant a discount of 2% for an order exceeding …

We allow a cash discount of 20% on payments made within ten days.

These are goods stock. We’d like to sell at 85% of the price.

对话

A let’s return to the topic of commission , shall we？

B that’s just what I was going to propose.

A honestly, the rate of commission you are going to give us is far too small.

B how much commission do you expect?

A I usually get a commission of 10% from buyers.

B your 10% is far from being acceptable.

A could you make a compromise? How about 8%？

B that sounds more practical. But I can’t decide for the moment. I have to get confirmation from head office.

Awhen you give me a definite answer?

Seasonal discount

Exceptional discount

Commissions earned

Commissions received in advance

Overriding commission 追加佣金

五 Order 订货

Q巧问巧答：

1What’s the minimum quantity of an order for this product?

2How many do you want to order? /It depends on your price.

3I’m afraid we aren’t able to supply as much as you require.

4Concerning inventory, would you please keep 3 months’ worth of stock on hand? 5How many do you intend to order?

6Can we make a change on order NO.24345？/I’ll check to see if they’re loaded. 7What kind of change do you want to make? /We want to substitute …for… 8Do you have …in stock?

9We’d like to order …do you have that on hand?

10When will you get a new supply?

11After ordering, how long does it take for delivery? /Delivery takes two months after we receive your order.

12If the first lot is good, we’d like to place a repeat order and then to order regularly.

13We have received your sample and are vey satisfied with it. We’ll be placing an order with you in a few days. /I’m glad to hear that. May I remind you that unit will be added as part of the first shipment.

14We are interested in placing an order with you as soon as possible. /Well, we can’t send the order until after the Christmas holidays. Our publishing house will be closed for anther week.

15We will send you a purchase order in one week. I hope you will be able to take care of it. /No problem,. Once we get your purchase order, we will beg in preparing the…. Could you supply it right away? Yes, we have plenty on hand right now.

16How many do you need?/ We’ll take that you can give us.

17I was told that you want to make a change on your last order. /Yes , we have to double it.

18We don’t have enough material on hand. /When will you have more?

19How is the order coming along? /We’re having a lot of trouble filling this order. 20We’d like to order 500 dozen first for a trial sale. If the result of the sales is good, we’ll order more next year./ According to regulations, the minimum order for this kind of product is…

21Actually I was asked to come over in order to confirm a deal. Will you please…? /I know . from the moment you got here, I’ve guessed what you have in mind. Bad news for you---I’ve sold out my stock, and I have no new source of supply.

下订单

1We want to order this article from you.

2We’re thinking of placing an order with you.

3If I place an order, when would you be able to ship it?

4We want to confirm our order with your firm as soon as possible.

5I wonder if you could supply us with your latest products.

6We haven’t received your order yet.

7We’d like to order your product.

8We’ll send our official order today.

9If we’re satisfied with the first order, we’ll order from you again.

10We wish the first order could be executed satisfactorily.

11With reference to your letter of January 13rd, we have pleasure in palcing an order with you for the above goods.

12In compliance with your request, we have fulfilled your order with the least possible delay.

13Enclosed is the order NO….

14Our minimum quantity of an order for this product is …

15If the goods sell as well as we expect, we shall send further orders in the near future.

16Thank you for your order no. which we received today. We are now dealing with

it an d you may expect delivery within the next four weeks.

17We can take 50 cases, with 50 sheets to the case.

18For the moment, I’d like to order 300000 yards of Article …for prompt shipment.’ 19As this is a trial order, I hope you’ll give me special consideration.

I think this is the maximum quantity we can place now.

更改或取消

1I have one change to make in the order.

2We’ve complied with your request for a change in your order.

3I’d like to change my order.

4What kind of change do you have in mind?

5There is a change we have to make in the order.

6I want to double the second item.

7I want cancel the order.

8We regret our inability to accept your order as the market is tending upwards and the cost of the raw materials are advancing a lot these months.

9We have no notice but to decline your order, as is quite out of line with the prevailing market at our end. 因为贵方订单与我方现在的市场非常不符， 我方不得不谢绝贵方订单。

10I’m sorry to say that we must turn down your order as we have full order books ar present and can’t give a definite date of delivery.

货源情况

We have plenty on hand right now.

To be honest, we’ve sold out.

We’re out of item on your order.

We can give you a better one at the same price.

Can you substitute …for…

I’m afraid the substituted didn’t work.

I’m afraid it won’t be available till September.

词汇

Order Acknowledgement 确认订单

Warehouse stocks 库存

Blanket order 总订单

Spot order 现货订单

Rush order 紧急订单

Call off order

Sample order 样品订单

Dispatch department 出货部

六Payment 付款方式

What mode of payment do you wish to employ?

1Could you wait a little longer for the payment? I have to talk to my manager about it. 2We think we should pay in U.S. dollars. So how about the rate?

3Can we pay on a ten-month installment plan?

4We’d like o make payment by D/P. would you accept it?/ We only accept L/C in our

transactions with new customers like you.

5To meet each other halfway, what do you say to 50%, by L/C and the balance by D/P?

6I’m awfully sorry , but I’m afraid I can not promise even that, we do require payment by L/C.

7Then is D/P acceptable to you?/ I’m afraid we must insist on our usual form.

8Could you make an exception and accept D/P?/ I’m afraid not. We insist on a letter of credit.

9It seems I have no alternative but to agree to use an L/C. then when shall I open the L/C ? / your L/C should reach us a month before the time you want the goods to be delivered.

10As far as I know , you now do business according to international practice and also accept various other kinds of payment terms. /But that depends on the circumstances.

11Could you make an exception and accept D/A? /we may consider accepting D/P. 12Could you accept payment by D/P at 60 days sight?/ No, we only accept D/P at sight.

13We insist on payment in cash on delivery. /We won’t accept payment in cash on delivery.

14What is your regular practice about the terms of payment?/ We usually accept payment by irrevocable L/C payable against shipping documents.

15What we’d like to do is to make a down payment first, and then after the delivery, we pay off the rest of it in four payments in accordance with the progress of the project installation. /It’d be very difficult to arrange a deal like this.

16Let’s make a compromise. What about 50% by L/C and the balance by installment? 17For payment of your invoice, I believe you have/For that matter, we have to ask you to agree to our terms of documents against payment.

17I’m sorry to say the only term of payment we can accept is 100% irrevocable documentary letter of credit. /Opening a L/C is not a problem. But as you know, you always request us to open L/C at sight, but your date of delivery is always 35 days after your receipt of the L/C. I think this is not fair.

18We’ve settled all the questions about price, insurance, packing and shipment. Now what about your terms of payment?/ As you’ve seen from specimen contract, we require payment by confirmed, irrevocable L/C payable against presentation of shipping documents.

19I heard you would accept different kinds of payment./ Quite right. But that all depends on the specific circumstance.

20Is D/P accept to you? /But for the moment, I’m afraid we must insist on our usual payment terms.

21Could you kindly make easier payment terms and accept D/A or D/P? /I’m afraid I can not grant your request, as it is our customary practice to ask for a letter of credit, I must act on this.

22Well, I agree to your payment by L/C. another thing, how long should our L/C be valid, that is , when should we set expiry date? /The L/C is valid for fifteen days

after the shipment date.

23To be frank, D/A is impossible at the present. But perhaps after more business has been done between us in the future, we should agree to D/P terms. /Good, I hope you will do business more flexibly in future terms of payment.

会话工具

信用证

1The L/C remain valid until 15 day after shipment.

2The Bank of China, London can open a L/C in RMB for you against our sales. 3Will you please increase the credit to $1,000?

4YOU should open a sight L/C to the amount of $50,000 in favor of us with your bank. 5What is the period of validity of the letter of credit?

6When can you arrange for a credit under the new import license?

7Please open a letter of credit in good time.

8We ask you to extend the letter of credit till October 30.

9Our letter of credit will open in early March.

10We’ll open the credit one month before shipment.

11Please open the L/C 20 to 30days before the date of delivery.

12It’s expensive to open an L/C because we need to put a deposit in the bank. 13A letter of credit would increase the cost of our imports.

14We pay too much for such a letter of credit.

15Please do your utmost to expedite to open the L/C so that we may execute the others smoothly.

汇付与托收

1You should pay the sales proceeds in advance by T/T to reach us not latter than October 15th.

2We won’t accept payment in cash on delivery.

3As an importer, we think remittance against documents is safer.

4We demand a advance of 15% be remitted to us one month ahead of the shipment. 5Could you make an exception and accept D/A for this order?

6We can’t accept D/A, but we may consider D/P.

7You should make payment against our documentary draft upon presentation. 8The shipment document are to be delivered to you against payment only .

关于延迟付款

1I regret that we cannot pay the entire amount today and hope you understand our situation and the reason for the delay.

2We would like to request an extended payment plan with your company.

3Could you allow us a further 60 days to clear our account?

4I promise we will settle our account with you next month and hope you will understand our situation.

5As we haven’t resolve our financial problems, we cannot pay your invoices.

6You must realize that we cannot afford to carry this debt on our books any longer. 7Any further delay in paying your balance due cannot be accepted.

8Unless I receive your remittance within the next three days, our attorney will be th

instructed to start proceedings to recover the debt.

9I shall be obliged to take the necessary steps to legally recover the amount. 10Payment is to be effected before the end of this month.

Payment respite 延期付款

Payment at maturity 到期付款

七 交货日期 Delivery date

1Can you make the delivery in may? /It’s possible in early June.

2We can not advance the time of shipment. /But it’s of great importance to us.

3When will the goods be delivered? /The first order will be delivered by late March, and the second will be in late April.

4Is it possible to deliver the goods two weeks ahead of the time?/ For us, we have done our very best if we deliver the goods by the end of May.

5I have some goods needing to be shipped to L.A, at the beginning of next month. Could you give me the name of freighters arriving in L.A. by the end of the month?/ This is the sailing date table from Tianjin to L.A. from the end of the month to the beginning of the next month.

We hope the delivery can be pushed to July. It will be difficult to deliver two months ahead of time. The earliest time is late July.

I will contact the manufacturer immediately and ask them to deliver in mid-July. Will that be ok? Thank you for your assurance. We will find a shipping company and make the booking today. We will dispatch the ship on time and we will make the shipment on them.

My customers told me that the Pearl liner is scheduled to arrive at the port on the 15th of this month. Has it arrived yet? Wait a minute. Let me check. Can you tell me the bill of loading?

Can the goods be picked up? Certainly.

What on earth cause the delay of the date of shipment?