刚刚看完了这个影片，再次感受到世界的快速变化。影片开始就谈到一美国人托德的公司是以線上銷售為主，有一批客服人員會在電話中解決顧客們對他們家公司產品的任何問題。美國公司為了減輕客服人員薪資的人力支出，托德的主管－戴維要將美國本土的客服人員業務整個外包到印度去，因為在印度請一個客服人員所需要的薪資只需美國請一個人薪水的1/10。理所當然，公司要將call center的業務整個外包到印度去，而原本是公司电话营销主管的托德，就被公司外派到印度去，代表公司去訓練一批客服人員，要像美國的客服人員一樣 托德到印度后首先感受到生活上的不适应，接着是文化上的冲击，最后是员工素质不高导致本该在6分钟就结束的电话业务平均要到14分钟才能结束。

托德同学快速适应当地文化并采取有效措施，短短几个月的时间就把原本不可能的任务变成了可能。他在美国的上司看到数据后亲自到印度核实，事实也证明了托德的工作成绩.结果在他们庆祝之前托德的上司告诉托德，公司在美国被另一公司收购，新公司决定撤掉印度的电话中心，并把新的电话中心转移到上海。 电影通过美国一个电话中心从美国到印度，再从印度到中国的一个转换反映了新时代的一个主题，就是速度加变化。

同样的 电影中所展现的不仅仅如此，他也告诉了我们其实有很多不怎么带来利润却需要很多人力物力的事情，其实是可以以很低的成本外包出去的，从而为自己带来最大的利润。

 

第二篇：世界是平的 英文影评

Review of “Outsourced”

“Outsourced” is a typical fish-out-of-water tale about a young American telemarketer who learns that his job is being shipped overseas. Todd Anderson (Josh Hamilton) spends his days managing a customer call center in Seattle until his job, along with those of the entire office, are outsourced to India. Todd rejects but when his boss informs him that quitting would mean losing his stock options, he has to go to train his Indian replacement Puro (Asif Basra).

Out of constant cultural misunderstandings, Todd (Josh Hamilton) is frustrated with everything in India. He eats food by using left hand which is taboo in India. Left hand is considered as dirty hand, which is used for clean something. That’s why Todd (Josh Hamilton) can’t find toilet paper in washroom. It is quite different from America. Also Todd (Josh Hamilton) sees the personal questions, which asked by the hostess, as an embarrassing invasion of his privacy. She questions Todd during his classes, tells him he needs to know more about India. Because of cultural diversity, Todd (Josh Hamilton) has difficulty making the call center employees understand what their American customers expect. In order to get the length of a call down to six minutes, Todd (Josh Hamilton) teaches the Indian employees to speak in American way. While an employee Asha (Ayesha Dharker) questions Todd (Josh Hamilton) during his classes, tells him he needs to know more about India. She becomes his

teacher on such mysteries as Kali, the goddess of destruction ("Sometimes it is good to destroy. Then things can start again.") Todd (Josh Hamilton) also shows Asha (Ayesha Dharker) the American value and offers her the job of assisting Puro (Asif Basra) when Todd (Josh Hamilton) leaves. “Asha can do anything.” It strengthen Asha (Ayesha Dharker)’s belief to be an independent modern woman. Todd realizes that he too has a lot to learn - not only about India and America, but about himself. He soon discovers that being outsourced may be the best thing that ever happened to him.

“Outsourced” is a modern day comedy of cross-cultural conflict and romance. It is a film bursting with affection for its characters and for India. It is about people learning to really see one another. It has a fundamental sweetness and innocence.

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